Many users don't focus on billing until an unexpected charge catches their attention, often when a subscription auto-renews. If you've found yourself in this situation with At Bat, this guide is here to help clarify how their refund process works. We'll walk you through who is eligible for refunds and the steps you can take to request your money back quickly and efficiently.
What You Should Prepare Before Applying For Refund
Account Information: Your At Bat account email and password.
Transaction ID: The specific transaction ID for the purchase you are requesting a refund for, typically found in your subscription history or order confirmation email.
Subscription Details: The name of the subscription plan you purchased and the date of the transaction.
Proof of Purchase: A copy of the order confirmation email or receipt that was sent after your purchase.
Refund Reason: A clear and concise explanation of why you are requesting a refund, including any relevant issues with the service.
Payment Method: Details about how you paid (credit card, PayPal, etc.) and the last four digits of the card or transaction reference number.
Support Ticket: Any previous correspondence with customer support regarding this issue, if applicable.
App Version: The version of the At Bat app you were using when you encountered the issue.
Device Information: Details about the device you used for the At Bat service, including make and model, and the operating system version.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-4 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
Gift Cards
Up to 10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from At Bat
At Bat provides a subscription-based service that allows users to access live baseball games, highlights, and other related content. Understanding your rights and eligibility for a refund within the context of At Bat's services is essential for users looking to manage their subscriptions effectively.
Refund eligibility may arise from specific account management situations that users encounter. Here are some circumstances that could potentially qualify for refunds:
Service Interruptions: If users experience an unexpected disruption in service that prevents access to live games or features they subscribed to, they may inquire about possible compensation for the downtime.
Technical Issues: Persistent technical difficulties that hinder the performance of the At Bat service, affecting the overall user experience, might warrant a review for potential refunds or account credits.
Subscription Changes: If a user modifies their subscription plan and there are discrepancies in the billing or service received, they may have the opportunity to seek clarification or a refund for any service level not delivered as expected.
Accidental Purchases: In cases where users may have inadvertently subscribed to a service they did not intend to purchase, there may be options available to assess the situation and explore eligibility for a refund.
Promotional Inquiries: Users who have questions about promotional offers or discounts that were not applied correctly at the time of billing may also have the opportunity to discuss those issues regarding potential refunds or adjustments.
It is advisable for users to review their specific account situations and reach out to At Bat's customer service for detailed assistance regarding any potential refund eligibility.
Step-by-Step Process to Request Your At Bat Refund Like a Pro
If you purchased through At Bat.com:
Visit the At Bat website and log into your account.
Go to the Account Settings page.
Select Billing Information or Subscription Details.
Locate the most recent transaction or subscription charge and click on it.
Look for a Request Refund button; if available, click it.
If no button is present, find the Contact Us option.
In the message form, state that your subscription renewed without notice, and you wish to request a refund.
Submit your request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the At Bat subscription.
Look for the Cancel Subscription option at the bottom; select it.
After cancellation, tap on Report a Problem in the confirmation email or go to reportaproblem.apple.com.
Select the At Bat subscription and choose Request Refund.
In the message, mention that the subscription was unused and you didn’t receive notifications about the renewal.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the menu icon (three horizontal lines) in the top-left corner.
Select Subscriptions.
Find the At Bat subscription and tap on it.
Tap Cancel Subscription and follow the prompts.
Once canceled, go to Order History from the menu.
Locate the At Bat transaction and tap on it.
Select Report a Problem and choose Request Refund.
In your message, say the subscription renewed unexpectedly and that you did not use it.
If you purchased through Roku:
Press the Home button on your Roku remote.
Navigate to Streaming Channels and select Search Channels.
Find the At Bat channel and select it.
Go to the channel’s Settings menu.
Select Manage Subscription.
Click on Cancel Subscription.
After cancellation, go to your Roku account on the website.
Sign in and locate your Order History.
Find the At Bat charge and click on Request a Refund.
In the messaging section, mention the subscription renewed without notification and you wish to get a refund.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to At Bat for Refund
Script
Copy
Subject: Refund Request – At Bat Account [Your Email]
Dear At Bat Support Team,
I am writing to request a refund for my account. [describe reason]
I would like to request a refund in the amount of [Amount]. Please find attached documentation relevant to this matter, if applicable.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is awaiting review.
It means your request is being processed and you will receive an update soon.
Processing
Your refund is currently being processed by our team.
Expect the refund to be completed within 3-5 business days.
Refunded
The refund has been successfully processed and issued to your payment method.
Funds should appear in your account shortly. Check your bank statement for confirmation.
Partially Refunded
A partial refund has been issued; some items may not be eligible for refund.
Check your account for the refunded amount and contact support for details on non-refundable items.
Completed
The refund process is complete, and no further action is needed.
Your account reflects the change and you can continue using At Bat services as normal.
Canceled
The refund request has been canceled, either by you or by our system.
Review the reason for cancellation in your account and decide if you want to initiate a new request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Bat specializes in providing subscription-based access to sports content, live game coverage, and additional features for baseball enthusiasts. Here are some realistic scenarios where users successfully claimed refunds for various reasons:
Subscription Overlap: A user realized that they had unintentionally selected a new subscription plan just days after renewing their existing one. Upon contacting At Bat's support team with their billing inquiries, they successfully received a refund for the newly activated plan since the overlapping periods were clearly identified.
Service Interruption: During a crucial playoff game, a user experienced a technical issue that prevented them from accessing the live stream. After reaching out to customer support, they received a prompt refund for that game’s subscription, as At Bat values customer satisfaction and wants to ensure a positive experience.
Account Transition: A long-time subscriber decided to switch from an annual plan to a monthly subscription but realized mid-cycle they had missed the transition deadline. After explaining the situation, the support team adjusted the billing and provided a refund for the remaining portion of the annual plan.
Billing Query Resolution: A user noticed an unexpected charge that appeared during renewal season. Upon contacting At Bat, they clarified the charges related to additional features that were accidentally selected. With the help of the support team, the user was refunded for the extra features they did not intend to purchase.
The Easiest Way to Get a At Bat Refund
If you're frustrated trying to get a refund from At Bat—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with At Bat is straightforward and efficient. To stay updated on your refund process, utilize the following specific methods:
Email Notifications: At Bat provides timely email updates regarding your refund status. Look for emails with subject lines that mention "Refund Update" or "Refund Processed" to stay informed.
In-App Notifications: If you have the At Bat mobile app, keep an eye on in-app notifications. Notifications will appear on your home screen or in the notifications tab, alerting you to any changes in your refund status.
Account Dashboard Access: Log into your At Bat account and navigate to the Order History section. Here, you can find detailed information about your refund requests and their current statuses.
Billing Section Review: Check the Billing section in your account settings for a comprehensive view of all transactions, including refunds, pending amounts, and completed transactions.
Refund Progress Information: At Bat provides essential tracking information, such as the date your refund was initiated, estimated completion date, and status updates (e.g., "In Process," "Completed").
Customer Support: If you have any concerns or require assistance regarding your refund, reach out to At Bat’s customer support through the help section in your account for personalized assistance.
FAQ
If you forgot to cancel your At Bat subscription before the renewal date, unfortunately, we are unable to process a refund for that billing period. We recommend reviewing your account settings to manage your subscription and avoid any future charges.
Refunds typically take 5-10 business days to be processed and appear in your account, depending on your bank or payment method. After initiating a refund, you will receive a confirmation email with details on the expected timeline. Please keep in mind that processing times may vary.
If you notice a charge but do not have an active subscription, please start by checking your account settings to confirm the status of your subscription. If everything appears correct, contact At Bat customer support with your transaction details, and they will assist you in resolving the issue.
If you are unable to receive a refund directly from At Bat, consider reaching out to their customer service team for further assistance. You may also explore the possibility of escalating your request within their support system for additional options. Additionally, reviewing your account details may provide more insights into your situation.
If At Bat has refused to issue a refund, consider reviewing their refund policy for any specific stipulations that may apply to your situation. You may also want to reach out to their customer support again for further clarification or additional options. Additionally, ensure that all account details are accurate and up-to-date, as this may facilitate the review process.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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