Many users often overlook billing matters until an unexpected charge arises, such as an automatic subscription renewal. To help you navigate this situation, our refund guide for Atelier 111 is here to clarify how the refund process works, who qualifies for a refund, and the steps to request your money back efficiently. We aim to make the process as smooth as possible, ensuring you have all the information you need at your fingertips.
What You Should Prepare Before Applying For Refund
Order Confirmation Email - Locate the email you received after your purchase, as it contains essential details like your order number.
Transaction ID - Ensure you have the transaction ID ready, which can often be found in your order confirmation or payment receipts.
Account Information - Gather your Atelier 111 account details, including your username and registered email address used during the purchase.
Product Condition Evidence - If applicable, take clear photos of the item as proof of its condition for your refund request.
Reason for Refund - Write down a concise reason for your refund, referencing the specific issue with the product or service.
Return Shipping Details - Be prepared to verify return shipping options and conditions, including any costs associated with returning items.
Terms and Conditions Reference - Review Atelier 111's refund policy on their website to ensure that your request aligns with their conditions.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
3-5 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Atelier 111
Atelier 111 is dedicated to providing high-quality services that meet the unique needs of its users. Understanding your rights regarding refunds is crucial for ensuring a satisfactory experience. While Atelier 111 strives to maintain transparency and clear communication, various circumstances may arise that could impact refund eligibility.
Users may be eligible for a refund under specific situations related to the service offerings of Atelier 111. Below are some common scenarios where refund eligibility may apply:
Service Disruptions: If you experience a significant disruption in access to the services provided, you may inquire about potential refund eligibility.
Order Issues: In cases where physical products are purchased, refunds may be considered for items that arrive damaged or are not as described.
Account Management: Changes in subscription status or payment plans may prompt inquiries for refund eligibility if there are discrepancies in the billing cycle.
Subscription Cancellations: Users who cancel their subscriptions may want to review the billing terms, as certain timing related to cancellations could impact refund eligibility for recent charges.
We encourage users to examine their account details and reach out to Atelier 111’s customer service for clarification on specific circumstances that might affect refund eligibility.
Step-by-Step Process to Request Your Atelier 111 Refund Like a Pro
If you purchased through Atelier111.net:
Log in to your account on atelier111.net.
Navigate to the Account Settings section.
Select Billing History.
Identify the transaction for which you want a refund.
Click on Request Refund next to the transaction.
Fill out the refund request form:
State the reason for the request, such as "Subscription renewed without notice" or "Account was unused."
Provide any relevant order details.
Submit the form and check your email for a confirmation of your request.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find your Atelier 111 subscription and tap on it.
Tap on Report a Problem at the bottom of the screen.
Choose Issue with Subscription from the dropdown menu.
Explain your situation, using phrases like "I didn’t intend to renew" or "My account was inactive.", and submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the top-left corner.
Select Account and then Purchase History.
Locate your Atelier 111 transaction.
Tap on Request a Refund next to the transaction.
Fill in the refund form, emphasizing points such as "I was unaware of the renewal" or "I haven’t used my subscription this month.", then submit your request.
If you purchased through Roku:
Navigate to the Roku Home Screen and select Streaming Channels.
Go to Your Channels and find Atelier 111.
Select Manage Subscription.
Choose Request Refund or Send Feedback as appropriate.
In your message, mention that "The subscription was renewed without my knowledge" or "The account has not been accessed recently." Submit your message.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation regarding my account with you. [describe reason]
I would like to request a refund in the amount of [Amount].
If applicable, I have attached supporting documentation for your review.
Please confirm receipt of this request and provide an update within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is being reviewed.
Please allow 3-5 business days for processing. Check your email for updates.
Processing
Your refund is currently being processed by our financial team.
Refund processing typically takes 5-7 business days. You will receive an email once it's completed.
Refunded
Your refund has been successfully issued.
The amount should reflect in your account within 5-10 business days, depending on your bank.
Partially Refunded
A portion of your refund has been processed.
You will receive notification of the amount refunded. Remaining items may be eligible for a refund as well.
Completed
Your refund process is complete, and you have been credited.
All items returned have been processed, and your account has been adjusted accordingly.
Cancelled
Your refund request has been cancelled.
If you need assistance, please contact our support team. Items may still be eligible for return.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Atelier 111 offers specialized subscription-based services, including tailored design consultations and personalized design resources. Here are some real user scenarios where clients successfully claimed refunds due to specific issues they encountered:
Change in Consultation Schedule: A user had to reschedule their design consultation due to a personal emergency. After notification, they were able to successfully claim a refund for the missed session and easily rebooked for a later date without any hassle.
Misplaced Billing Information: A client noticed that their account was incorrectly charged due to outdated billing information. Upon updating their payment details, they reached out for clarification and received a timely refund for the duplicate charge, ensuring their account was up-to-date.
Subscription Plan Adjustment: A user wanted to downgrade their subscription plan to better fit their current needs. After reaching out to customer service, they received a refund for the difference in pricing for the current billing cycle after the plan change was processed smoothly.
Resource Accessibility Issue: A client experienced difficulties accessing premium design resources for a limited time due to technical glitches. After reporting the issue, they received a refund for that month's subscription period, allowing them to access the resources when the service was restored.
The Easiest Way to Get a Atelier 111 Refund
If you're frustrated trying to get a refund from Atelier 111—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at Atelier 111 is simple and efficient, allowing you to stay updated every step of the way. Here are specific tips to help you monitor your refund:
Check Your Email: Atelier 111 sends automated email notifications regarding your refund status. Look for messages from support@atelier111.net which will provide updates when your refund is initiated and when it has been processed.
Utilize Your Account Dashboard: Log into your Atelier 111 account and navigate to the Order History section. This area will display detailed statuses of your refunds, allowing you to see the progress at any time.
Mobile App Notifications: If you use the Atelier 111 mobile app, ensure push notifications are enabled. You will receive real-time updates directly to your device, informing you about your refund progress.
Billing Section Access: In your account settings, you can access the Billing section to see specific details related to your refunds, including dates and amounts processed.
Customer Support Integration: For any additional questions or clarifications about your refund, use the integrated chat feature in your account dashboard to connect with Atelier 111’s customer support for immediate assistance.
FAQ
Refunds for late cancellations are generally not available, as stated in our policy. We recommend reviewing the cancellation terms and reaching out to our support team if you have further questions. We're here to help you navigate your options.
Refunds typically take 5 to 10 business days to process, depending on your bank or payment provider. Once initiated, you will receive a confirmation email, and the funds should appear in your account shortly thereafter. Please keep in mind that processing times may vary based on financial institutions.
If you see a charge but don't have an active subscription, we recommend checking your account on our website to review your subscription status. If you believe there’s an error, please contact our customer support team with details of the transaction, and they will assist you in resolving the issue.
If you are unable to receive a refund directly from Atelier 111, consider reaching out to customer service again for further clarification or assistance. You may also inquire about escalating your request within their support system to ensure it receives proper attention. Additionally, reviewing your account details and communicating your concerns may help in addressing the issue more effectively.
If Atelier 111 refuses to issue a refund, your first step should be to review their refund policy to understand the conditions that apply. You may also consider reaching out to customer support again for clarification or further assistance. Additionally, double-check your account details to ensure there are no misunderstandings regarding your order.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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