How to Get an ATENEA Refund

• Order Confirmation Email: Retrieve the original confirmation email you received after your purchase. This typically contains your order number and transaction details.
• Transaction ID: Locate your unique transaction ID from your payment method or transaction history on ATENEA.
• Account Information: Ensure you have your ATENEA account login information handy for verification purposes.
• Proof of Purchase: Keep a digital or printed receipt that shows the item or service purchased, including prices and dates.
• Reason for Refund: Prepare a clear explanation for your refund request, aligned with ATENEA's refund policy.
• Supporting Documentation: Collect any relevant screenshots, error messages, or evidence related to the issue prompting the refund request.
• Return Shipping Label (if applicable): If you are returning a physical item, ensure you have the provided return shipping label or instructions.

At ATENEA (ailleurs.studio), we strive to provide a seamless experience for our users and understand that there may be circumstances that lead to billing questions. Our eligibility criteria for refunds are designed to address specific account management scenarios that may arise during your interaction with our services.

The following situations may qualify for a refund:

• Subscription Cancellation: If you successfully cancel your subscription prior to the next billing cycle and notice a charge, you might be eligible for a refund for that charge.
• Service Performance Issues: If there were significant outages or failures in service that prevented you from accessing your account, this situation may warrant a review for a possible refund.
• Account Management Adjustments: In instances where modifications are made to your account settings, such as downgrading or upgrading your subscription tier, you may qualify for adjustments to reflect those changes in billing.
• Promotional Offers: If you believe you did not receive a promotional offer that you were eligible for, this may lead to a consideration for a refund regarding the difference in service value.
• Billing Discrepancies: If there are discrepancies in your billing that do not align with the service you purchased, this might be grounds for eligibility for a refund review.

We encourage users to reach out for clarity on their account status or query specific billing situations. Our team is dedicated to providing assistance and ensuring that our users have a clear understanding of their rights regarding refunds.

At ATENEA, users often find themselves navigating various circumstances that may lead to refund requests. Below are specific scenarios where customers have successfully claimed refunds, showcasing the range of services and interactions offered by ATENEA.

• Subscription Plan Change: A user decided to downgrade their subscription plan mid-cycle after realizing they no longer needed the premium features. Upon requesting the change, they were pleasantly surprised to receive a prorated refund for the remaining days of their previous plan.
• Service Interruption: During a scheduled maintenance, ATENEA experienced an unexpected outage that affected several users. A customer reached out for clarification and was granted a refund for the subscription period during which they were unable to access the service.
• Billing Clarity Request: After noticing an unfamiliar charge, a user contacted ATENEA’s support team to inquire about the billing item. The support team provided a breakdown and, recognizing the user had been mistakenly billed for a feature they had already canceled, issued a full refund promptly.
• Account Management Question: A long-term user wanted to pause their account due to a temporary need. After discussing options with customer support, they discovered they were eligible for a partial refund for the next billing cycle, which greatly aided them during their hiatus.

Tracking your refund status with ATENEA is straightforward and efficient, thanks to their integrated systems and communication methods. Follow these steps to stay updated on your refund process:

• Check Your Email: ATENEA sends out refund update notifications via email. Look for emails with the subject "Refund Update" to receive timely information about your refund status.
• Utilize the ATENEA App: If you have the ATENEA mobile app, navigate to the "Orders" section to view real-time updates about your refund. In-app notifications will also alert you to any changes in refund status.
• Visit Your Account Dashboard: Log into your ATENEA account and go to the "Order History" section. Here, you can see the current status of any refunds, along with details on when you initiated the request.
• Billing Section Insights: In the "Billing" section of your account, you can view transaction details, including any associated refunds. This section provides insights into pending and completed refunds.
• Track Progress with Reference Numbers: Each refund request comes with a unique reference number. Use this number for quick access to information about your refund directly from ATENEA’s support team if you need further assistance.
• Submit Inquiries via Customer Support: For any questions regarding your refund status that aren’t addressed through email or the app, you can contact ATENEA’s customer support directly through the help section in your account dashboard.