Billing matters often go unnoticed until an unexpected charge catches our attention, prompting questions about refunds. This guide is designed to clarify how Athene Annuity refunds function, detailing eligibility criteria and outlining the straightforward steps to request your money back efficiently. By following this guide, you can navigate the refund process with confidence, ensuring you receive the support you need.
What You Should Prepare Before Applying For Refund
Account Number: Your unique Athene Annuity account number is essential for identifying your policy or contract.
Policy Details: Gather information regarding the specific annuity product(s) in question, including the type of annuity and the issue date.
Transaction Reference Number: Have the transaction ID or reference number handy for the payment you are seeking a refund for.
Refund Request Form: Complete any specific refund request form provided by Athene Annuity to streamline your application process.
Proof of Payment: Include documentation showing the original payment, such as bank statements or transaction confirmations.
Written Explanation: Prepare a brief, clear explanation of why you are requesting the refund.
Identification Documents: Keep a copy of your valid government-issued ID to verify your identity during the refund process.
Contact Information: Ensure that your current contact information is updated so that Athene Annuity can reach you if needed.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Electronic Funds Transfer (EFT)
3-5 working days
Check
5-10 working days
Wire Transfer
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Athene Annuity
At Athene Annuity, users may have certain rights regarding refunds based on their unique account circumstances and product offerings. As a provider of annuity products, Athene Annuity’s services are primarily focused on retirement and investment planning. Therefore, understanding the eligibility for refunds involves considering the specific terms of the annuities and the circumstances surrounding them.
Cancellation of Optional Features: If account holders decide to cancel optional features, they may qualify for a refund of any associated fees in alignment with the product's terms and conditions.
Policy Rescission Period: Some products may have a rescission period where users can choose to cancel their policy and receive a full refund, provided it is done within the specified time frame outlined in the policy documents.
Transaction Errors: In instances where there might have been a request for a transaction that does not align with the user's intentions, individuals might be able to inquire about a refund based on the specific terms of that transaction.
Death Benefit Payments: Beneficiaries may be eligible for a refund of premiums if the policyholder passes away within a specific period; this typically aligns with the benefit terms of certain annuity products.
State-Specific Regulations: Some users may also have refund options available based on state-specific regulations that govern annuity products. It is advisable to check local laws that could apply to their contracts.
Users are encouraged to review their policy documents and consult with Athene Annuity representatives for specific questions regarding their account management and potential refund eligibility.
Step-by-Step Process to Request Your Athene Annuity Refund Like a Pro
Scroll down to the bottom of the homepage and click on the "Contact Us" link.
Select "Customer Support" to find the relevant contact options.
Choose to either call or email customer support for your request.
In your message or call, clearly state the reason for your refund request, such as "I would like a refund as the subscription renewed without notice."
Provide your account details, including your membership ID and email associated with the account.
Remain concise and polite, emphasizing that the account has been "unused" or had "no activity" during the billing period.
Follow any instructions provided by the support representative to complete your refund request.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the page.
Select "Subscriptions".
Locate your Athene Annuity subscription and tap on it.
Tap "Report a Problem" or "Cancel Subscription", then follow the on-screen instructions.
In the message, mention the subscription "renewed without notice" or that "the account was unused" during the billing period.
Submit your request and wait for confirmation from Apple.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap the menu icon (three horizontal lines) in the top left corner.
Select "Subscriptions".
Find your Athene Annuity subscription and tap on it.
Tap "Manage", then select "Report a problem".
Clearly state your reason for refund, such as "the subscription renewed without notice" or "the account was unused".
Follow any additional instructions provided and submit your request.
If you purchased through Roku:
Go to your Roku device and navigate to the Home screen.
Scroll to the Streaming Channels option and select "Channel Store".
Scroll down and select "My Channels" to find Athene Annuity.
Select the Athene Annuity channel and access its settings.
Look for the "Manage Subscription" option and select "Cancel Subscription".
Visit the Roku support page and navigate to the Contact Us section.
Request a refund by explaining that the "subscription renewed without notice" and that you had "no usage" during the period.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to request a refund related to my annuity account. The details are as follows:
[describe reason]
I would like to request a refund in the amount of [Amount] for this billing situation.
Attached to this email, you will find the relevant documentation to support my request.
Please confirm receipt of this request and provide an update on its status within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
You will be notified once the review begins, typically within 3 business days.
Processing
Your refund is currently being processed for approval.
Funds are being reviewed; you can expect updates in 5-7 business days.
Refunded
The refund has been successfully processed and approved.
Funds have been credited back to your account; please allow 3-5 business days for them to appear.
Partially Refunded
Only a portion of your total refund has been approved.
You will receive a notice explaining the partial refund process and any remaining balance.
Completed
The refund process is fully complete.
You have received all funds owed to you and the transaction is closed.
Canceled
Your refund request has been canceled, either by you or by the company.
No further action is required unless you wish to re-initiate the process.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Real User Scenarios: When and How Refunds Were Successfully Claimed
A customer noticed that their annual fee for their variable annuity plan was charged unexpectedly due to a misunderstanding regarding the payment schedule. After contacting Athene Annuity’s customer service, they clarified the billing cycles and processed a refund for the fee as the customer had already made an early payment for the year.
A retiree had opted for a one-time withdrawal from their fixed indexed annuity but later decided they needed the funds to cover unexpected medical expenses. Upon reaching out to Athene Annuity and explaining the change of circumstances, they successfully received a refund for the initial withdrawal fee associated with the early access to their funds.
An individual considered making changes to their premium payments for a life annuity. After reviewing their options with an Athene Annuity representative, they changed direction and decided to revert to their original plan. The customer service team processed a refund for the adjustment fee that had been charged during the inquiry, ensuring that all changes were rolled back without any penalties.
A policyholder realized that they had accidentally selected an incorrect rider for their annuity plan during the enrollment process. After a prompt discussion with the support team, they confirmed their initial choice and received a full refund for the rider adjustment fee, reinstating their original benefit structure without disruption.
The Easiest Way to Get a Athene Annuity Refund
If you're frustrated trying to get a refund from Athene Annuity—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Athene Annuity is a straightforward process thanks to their dedicated communication channels and user-friendly platforms. Here’s how you can efficiently monitor the status of your refund:
Check Your Email: Athene Annuity sends timely email updates regarding your refund status. Keep an eye out for emails that provide information on the approval process and estimated timelines.
Visit the Account Dashboard: Log in to your Athene account on the Athene Servicing website. Navigate to the account dashboard where you can view real-time updates on your refund status under the 'Billing' section.
Utilize In-App Notifications: If you have the Athene mobile app installed, check for in-app notifications. These can give you quick alerts about your refund progress without needing to log into your account each time.
Review Order History: In your account settings, go to the 'Order History' tab. This section shows detailed information about your transactions, including dates and amounts, as well as any pending refunds.
Contact Customer Support: If your refund is taking longer than expected and you need immediate assistance, you can reach out to Athene's customer support via the contact options provided on their website.
Monitor Refund Progress: Athene provides updates on the stages of your refund process, including when it's being processed, approved, or if additional information is needed. You can find this information on your account dashboard.
FAQ
If you forgot to cancel your Athene Annuity on time, refunds may depend on the specific terms of your agreement. It is recommended to contact customer service directly to discuss your situation and explore any potential options for resolution.
Refund processing times for Athene Annuity typically range from 7 to 10 business days once the request has been approved. However, it may take additional time for your financial institution to reflect the refund in your account. For more specific inquiries, please contact customer support.
If you see a charge but do not have an active subscription, please check your account details to ensure there are no misunderstandings regarding your subscription status. If the charge continues to be unclear, contact Athene Customer Service for clarification and assistance in resolving the issue.
If you're unable to obtain a refund directly from Athene Annuity, consider reaching out again to customer service for assistance. You may also explore escalating your inquiry within their support system to seek further clarification on your situation. Additionally, reviewing your account details and any communication you've had with the company could provide helpful context for your discussions.
If Athene Annuity has denied your refund request, it may be helpful to review their refund policy for clarity on eligibility criteria. You can also consider reaching out to their customer support team for further assistance or clarification on your account details to ensure all information is correct. Additionally, confirming any specific requirements for refunds could provide further insight.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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