Navigating billing can often be an afterthought for many users until an unexpected charge appears, such as an automatic subscription renewal. This guide is designed to clarify how refunds work with Athlete's Unlimited, outlining eligibility and providing a step-by-step process for efficiently requesting your money back. Whether you're new to the platform or have been a loyal member, understanding these aspects can help ensure a smooth experience with your subscriptions.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your Athlete's Unlimited account login details ready.
Order ID: Locate the specific order ID for the purchase in question, which can be found in your order confirmation email.
Transaction Details: Gather transaction information, including the date of purchase and the amount charged, as visible in your payment method statement.
Reason for Refund: Clearly articulate the reason for your refund request, as Athlete's Unlimited may require this for processing.
Proof of Purchase: Keep a copy of the order confirmation email or any receipts as proof of your transaction.
Membership Status: Check your membership status if applicable, particularly for events or subscriptions that may have specific refund policies.
Email Correspondence: Gather any prior communication with support that pertains to the issue requiring a refund.
Refund Terms: Review the refund policy on Athlete's Unlimited’s website to ensure your request complies with their guidelines.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Athlete's Unlimited
Athlete's Unlimited provides various services including subscription-based access to live sports events, digital content, and athletic training programs. Understanding what rights users have regarding refunds is important for managing your subscription or participation in these programs effectively.
Users may qualify for a refund under specific situations that relate to account management and service usage:
Subscription Cancellation: If a user cancels their subscription prior to the next billing cycle, they may be eligible for a refund for the unused portion of their subscription, depending on the timing of the cancellation notice.
Event or Program Cancellation: Should a planned live sports event or program be canceled by Athlete's Unlimited, users may qualify for a refund for tickets purchased or fees associated with those events.
Account Downgrades: Users opting to downgrade their subscription may be eligible for a refund for any price difference if the downgrade occurs before the next billing cycle.
Service Outages: If there are significant issues affecting the availability of the subscription services, such as prolonged outages that prevent access to the content, users could be eligible for a refund for the affected billing period.
Billing Errors: Users may inquire about potential refunds in cases of an excess charge on their account or discrepancies noted during the billing review process.
It is recommended that users review the specific terms and conditions associated with their subscription or service usage, as these may provide further clarification on refund eligibility and procedures.
Step-by-Step Process to Request Your Athlete's Unlimited Refund Like a Pro
If you purchased through Athlete's Unlimited.com:
Visit the Athlete's Unlimited website and log into your account.
Navigate to the Account Settings section.
Locate the Billing History option.
Identify the subscription or charge you want to refund and click Request Refund.
In the message box, mention that the subscription renewed without notice and specify that you would like a refund for the unused portion.
Submit the request and keep an eye on your email for any updates.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and select the Athlete's Unlimited subscription.
Tap on Cancel Subscription if necessary, then scroll to Report a Problem.
Choose the option for Refund and briefly state that the account was unused and the charge was unexpected.
Submit the report and wait for a response from Apple.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu (three horizontal lines) and then select Subscriptions.
Find and select the Athlete's Unlimited subscription.
Click on Manage and then Cancel Subscription if needed.
After cancellation, tap on Report a Problem.
Indicate that the charge was unexpected and you would like to request a refund for the unused subscription.
Submit the refund request and monitor your email for updates.
If you purchased through Roku:
Go to the Roku website and log into your account.
Select Manage Account from the main menu.
Click on Subscription management.
Find the Athlete's Unlimited subscription in your list of active subscriptions.
Click on Unsubscribe to stop future billing.
Contact Roku's customer support through the Help section and select Chat Support or Email Support.
In your message, state that the subscription renewed without notification and that you would like to request a refund for the latest charge.
Finish the communication and await a response regarding your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to formally request a refund for my account due to [describe reason].
The amount I would like to request for refund is [Amount].
Attached to this email is any relevant documentation for your reference.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Refund request has been received but not yet reviewed.
Your refund is in the queue for review, and will typically take 3-5 business days.
Processing
Refund is being processed by our finance team.
You will receive an email confirmation once the refund is approved, which usually takes 5-7 business days.
Refunded
The refund has been successfully completed.
The amount has been returned to your original payment method, and you should see it reflected in your account in 3-7 business days.
Partially Refunded
Only a portion of the total refund amount has been processed.
You will receive a notification detailing the refunded amount, and the remaining amount will follow once processed.
Completed
All refund processes have been finalized.
Your account has been fully credited, and no further action is required on your part.
Canceled
The refund request has been canceled.
If you did not initiate this, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Refunds at Athlete's Unlimited can occur under various circumstances, often stemming from account management and subscription queries. Here are some real user scenarios where refunds were successfully claimed:
Subscription Overlap: A user realized they had inadvertently signed up for two different subscription tiers while exploring the site. Upon contacting customer support to clarify their subscription status, they received a prompt refund for the extra charge.
Event Cancellation: Following a last-minute cancellation of a highly anticipated live event due to unforeseen circumstances, a subscriber reached out to inquire about their ticket policy. The support team provided a full refund for the ticket, ensuring the user was satisfied with the resolution.
Account Upgrade Confusion: A user upgraded their subscription but mistakenly believed they were still on the previous plan. After reaching out to customer service for clarification, they were given a refund for the difference in fees between the plans for the month.
Misunderstanding of Billing Cycle: A customer was unsure about their billing cycle, thinking they were charged too early. After consulting with Athlete's Unlimited's support team regarding their account details, they discovered the charge was correct but received a goodwill refund for the user's peace of mind.
The Easiest Way to Get a Athlete's Unlimited Refund
If you're frustrated trying to get a refund from Athlete's Unlimited—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Athlete's Unlimited can be streamlined by utilizing specific tools and communications they provide. Here’s how to efficiently check on your refund progress:
Email Notifications: Keep an eye on your email inbox for updates directly from Athlete's Unlimited. They will send confirmation emails when your refund is initiated and further notifications regarding its status.
Mobile App Alerts: If you use the Athlete's Unlimited mobile app, look for in-app notifications under the notifications tab, where you can receive real-time updates about your refund status.
Account Dashboard: Log into your Athlete's Unlimited account and navigate to the Order History section. Here, you can view the status of your refunds and any associated details.
Billing Section Insights: Visit the Billing section within your account settings. This area may provide detailed updates on pending refunds, including estimated processing times.
Tracking Refund Progress: When checking your status, look for specific messages that indicate the refund has been processed, is in-transit back to your original payment method, or if there has been any issue with your refund.
Customer Support: If you have questions or concerns regarding your refund, reaching out to Athlete’s Unlimited customer service can provide additional insights. They can verify the status and help resolve any issues promptly.
FAQ
Unfortunately, if you forget to cancel your subscription before the deadline, we are unable to provide refunds for that billing cycle. We recommend reviewing the cancellation policy and setting reminders to help manage your subscriptions in the future.
Refunds from Athlete's Unlimited typically take between 5 to 10 business days to process, depending on your bank or payment method. Once initiated, you'll receive a confirmation email, and your financial institution will usually reflect the refund within that timeframe.
If you see a charge but do not have an active subscription, please check your account settings to verify your subscription status. If you believe there is an error, contact our customer support team through the help center on our website, and they will assist you in resolving the issue.
If you are unable to obtain a refund directly from Athlete's Unlimited, consider reaching out to their customer service team again for further assistance. You may also want to explore escalating your inquiry within their support system for additional options. Additionally, reviewing your account details and communication history can provide clarity on the situation.
If Athlete's Unlimited has declined to issue a refund, consider reviewing their refund policy to understand the eligibility criteria. You may also contact their support team again for further clarification or to inquire about any other potential options. Additionally, checking your account details for any discrepancies could provide useful context.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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