How to Get an ATSG Apparel Refund

• Original Order Confirmation Email: Retrieve the email received after placing your order for verification.
• Order Number: Ensure you have the order number available, which is essential for processing the refund.
• Proof of Purchase: Keep a copy of the receipt or any payment confirmation from your transaction.
• Return Shipping Tracking Information: If applicable, obtain the tracking number for the return shipment to show it has been sent back.
• Images of the Item: Take clear photos of the product, especially if there are defects or issues prompting the refund.
• Refund Request Form: Check if ATSG Apparel requires a specific form and fill it out accurately.
• Account Login Credentials: Be ready to log into your ATSG Apparel account for any additional information they may require.
• Reason for Refund: Prepare a brief explanation for why you are seeking a refund, tailored to ATSG Apparel’s policies.

*Working days are Monday to Friday, and don't include public holidays.

At ATSG Apparel, we prioritize customer satisfaction and understand that there may be circumstances in which a refund could be appropriate. Our eligibility criteria for refunds are structured around specific scenarios that may arise during the purchase and order management process. We encourage users to familiarize themselves with these circumstances to ensure they are aware of their rights regarding refunds.

• Defective or Damaged Products: If an item purchased from ATSG Apparel arrives defective or damaged, customers may qualify for a refund following the return of the product within the specified return period.
• Incorrect Items Shipped: In the event that an incorrect item is shipped, users might be eligible for a refund or a replacement, provided they report the issue promptly.
• Order Cancellations: Customers who wish to cancel their order before it has shipped may be eligible for a full refund. Please ensure to submit cancellation requests as soon as possible.
• Return Policy Compliance: Refunds for returned items are subject to compliance with our stated return policy, including conditions regarding the item's condition and timeframe for returns.
• Subscription Services: For any subscription options offered, if users decide to discontinue their subscription prior to the renewal date, they may not be charged for the subsequent billing period, depending on the terms of the subscription.

For further clarification regarding your specific situation or to initiate a refund request, please refer to our detailed return and refund policy available on our website. We appreciate your understanding and cooperation as we aim to provide the best customer experience possible.

ATSG Apparel provides high-quality golf apparel and equipment, and customers occasionally find themselves in situations needing clarity or assistance with their purchases. Here are some real user scenarios where refunds were successfully claimed:

• Order Mix-Up: A customer ordered a custom golf polo with specific embroidery but received a standard version instead. Upon contacting customer support with their order details, ATSG Apparel promptly recognized the error and issued a full refund while assisting the customer in placing the correct order.
• Sizing Issues: A customer purchased a pair of golf shorts in size medium but found them to be too small upon arrival. After emailing ATSG Apparel's customer service with a request for a return, they were guided through the return process and received a refund for the shorts, which were then exchanged for a larger size.
• Event Cancellation: A golfer registered for a tournament sponsored by ATSG Apparel, but the event was canceled due to unforeseen circumstances. The customer reached out to ATSG's support team, who then processed a full refund for the registration fee without any hassle.
• Promotional Discount Issue: A customer purchased several items during a promotional sale but later realized a qualifying discount was not applied at checkout. After addressing the concern with customer service, ATSG Apparel acknowledged the oversight and issued a refund for the difference in price.

At ATSG Apparel, tracking your refund status is simple and efficient. Here are some specific tips to ensure you stay updated on your refund process:

• Email Notifications: Keep an eye on your inbox for email updates from ATSG Apparel. You will receive a confirmation email once your refund request has been processed, detailing the amount and the timeline for the refund.
• Account Dashboard: Log into your ATSG Apparel account and navigate to the Order History section. Here, you can view the status of your refund alongside your past orders. Look for any status indicators next to each order that denote refund progression.
• Mobile App Updates: If you use the ATSG Apparel mobile app, you can quickly check your refund status in the app's Account Settings. Notifications may also pop up to inform you about any changes in your refund status.
• Order Details: Within the Order History, click on your order details to see specific information about your refund. This includes the processing status and any relevant notes on expected timelines.
• Billing Section Insights: Check the Billing section of your account for details regarding when the refund will appear on your original payment method. This will help you gauge how long you might need to wait.