How to Request A aubrey Refund

• Order Number: Locate your unique order number from the confirmation email or your account on aubreycompany.com.
• Proof of Purchase: Have your receipt or transaction confirmation handy to validate the purchase date and amount.
• Account Information: Ensure you are logged into your aubrey account, as you'll need your username and email associated with the purchase.
• Product Condition: Be prepared to describe the condition of the product if it was opened or used and include photographs if applicable.
• Refund Reason: Clearly outline the reason for the refund request, whether it's due to dissatisfaction, a defective item, or other issues.
• Shipping Details: If the item was shipped, include tracking information to support your refund claim and confirm its return status.
• Return Instructions: Familiarize yourself with aubrey's return policy and procedures to ensure compliance with their requirements.
• Communication History: Keep a record of any prior communications with aubrey's customer service regarding your refund for reference.

*Working days are Monday to Friday, and don't include public holidays.

Aubrey offers a subscription-based service for personalized wellness products and digital resources, focusing on enhancing user health and lifestyle. Understanding the circumstances under which users may qualify for a refund is important to ensure clear communication and to assist with any billing inquiries that may arise.

Users may be eligible for a refund under the following circumstances:

• Cancellation Timing: If a user decides to cancel their subscription within the designated period before the next billing cycle, they may qualify for a refund for that upcoming charge. It is recommended to check the specific cancellation policy on their account page.
• Product Dissatisfaction: If a user receives a product that does not meet their expectations or has quality concerns, they might be eligible for a refund. Users should refer to the satisfaction guarantee policy for specific details on how to initiate this process.
• Billing Errors: In instances where a user identifies a discrepancy in the billed amount or frequency, this may warrant a review of their account history. Users may inquire about potential adjustments or refunds for valid discrepancies.
• Account Management Issues: If a user's account status changes unexpectedly and impacts their subscription level, they may be in a position to discuss a refund for services not rendered or products not delivered as expected.

For any questions regarding eligibility for a refund, users are encouraged to consult the support section on aubrey's website for specific guidance tailored to their situation.

At Aubrey, we understand that life can sometimes lead to unexpected changes in plans or circumstances. Below are some real user scenarios where customers successfully navigated the refund process:

• Subscription Upgrade Confusion: A user upgraded their plan but later realized the higher tier was not necessary for their needs. After reaching out to customer support, they quickly clarified their account status and received a refund for the difference in monthly fees.
• Service Interruption: A customer experienced technical issues that prevented them from accessing Aubrey’s features for a significant period. Upon contacting support, they provided details of the disruption and received a pro-rated refund for the time the service was unavailable.
• Account Management Inquiry: An individual accidentally selected an additional feature during the checkout process. Noticing this shortly after, they contacted Aubrey's support team, who were happy to assist, resulting in a full refund for the added feature, helping streamline their subscription to better fit their requirements.
• Cancellation Confirmation: A user intended to cancel their subscription but wasn’t sure if the cancellation was processed successfully. After verifying their status through customer support, they confirmed the cancellation and received a refund for the most recent charge, ensuring all was resolved smoothly.

Keeping track of your refund status at Aubrey is seamless when you know where to look. Our system provides multiple ways to stay informed about your refund, ensuring you have all the necessary information at your fingertips.

• Email Notifications: After you initiate a refund, keep an eye on your inbox for updates. Aubrey sends email notifications detailing the status of your refund process, including when it has been approved and processed.
• In-App Notifications: If you use the Aubrey mobile app, check for in-app notifications. These alerts will provide real-time updates on your refund status, making it easy to track without logging into your account.
• Account Dashboard: To check your refund status, log into your account and navigate to the Order History section of your dashboard. Here, you will find a list of all your transactions, including current refund statuses.
• Billing Section: Additional details about your refund can be found in the Billing section. This area of your account provides insights into any pending transactions, including refunds.
• Refund Progress Information: Aubrey provides specific updates on refund progress, such as "pending," "approved," and "refunded." This transparency helps you understand where your refund is in the process.
• Customer Support: If you have questions or require assistance, don’t hesitate to reach out to our customer support team through the Help section in your account. They can provide personalized updates and troubleshoot any issues with your refund.