How to Get an Aura Pro Singapore Refund

• Order Number: Gather your unique order ID from the confirmation email for easy reference.
• Account Information: Have your registered email address and account username ready to verify your identity.
• Invoice Receipt: Retain a copy of the invoice or payment receipt as proof of purchase.
• Proof of Delivery: If applicable, provide confirmation of delivery or shipping details.
• Reason for Refund: Clearly articulate the reason for your refund request, whether it be a service issue, product defect, or dissatisfaction with results.
• Photos or Documentation: If you are requesting a refund due to a defective product or service issue, include relevant photos or documentation of the problem.
• Refund Policy Awareness: Familiarize yourself with Aura Pro Singapore's refund policy to ensure your request adheres to their guidelines.
• Contact Details: Prepare your current contact information to facilitate communication throughout the refund process.

At Aura Pro Singapore, understanding your rights as a user is essential, especially regarding refunds. Aura Pro Singapore specializes in providing advanced medical aesthetic services, wellness treatments, and skincare products. Refund eligibility may arise from various circumstances surrounding your experience with our services or products. Below are specific scenarios that may qualify for refunds within the context of our offerings.

• Service Cancellations: If you have booked an appointment but need to cancel or reschedule, you would need to do so within the stipulated cancellation period to potentially receive a refund for the service fee.
• Service Not Rendered: In the rare case that a confirmed appointment does not take place due to operational issues, you may be eligible for a refund for the fee paid for that service.
• Product Returns: If you purchase a skincare product and find it defective or not as described, you may qualify for a refund, provided you adhere to our return policy regarding the timeframe and product condition.
• Membership or Package Change: If you wish to modify your subscription or package service within an allowable timeframe, you may be eligible for a refund based on the remaining balance after any applicable adjustments.
• Billing Inquiries: If there are any discrepancies in your billed amount compared to what was initially agreed upon for services rendered, this may warrant a review of your eligibility for a refund.

It is important to note that each request will be reviewed in accordance with our policies to ensure we address your needs appropriately. For detailed discussions regarding your situation, please refer to our customer service for assistance.

At Aura Pro Singapore, customers occasionally encounter circumstances where they need to request refunds for various reasons related to their services. Here are some realistic scenarios in which users successfully claimed refunds:

• Cancellation of an Unused Subscription: A user realized they had signed up for a monthly wellness subscription with Aura Pro Singapore but hadn’t utilized any services within the first month. After reviewing their account, they contacted customer support and explained their situation, resulting in a prompt refund for the remaining months they had not used.
• Incorrect Service Package Selection: A client initially selected a premium health check package but later discovered that it exceeded their requirements. Upon reaching out to Aura Pro’s customer support team for clarification, they were able to downgrade to a basic package and received a refund for the price difference without any hassle.
• Scheduling Conflicts: Another customer had booked a series of physiotherapy sessions but faced an unexpected relocation due to work commitments. After notifying the customer service team with ample notice, they were able to receive a refund for the remaining sessions that were missed due to their schedule changes.
• Technical Issues with Online Services: A user faced recurring technical difficulties accessing teleconsult services. Despite attempts to resolve the issues on their own, they reached out for assistance. Given the circumstances and after reviewing their account usage, Aura Pro Singapore processed a refund for the sessions that they could not attend due to these technical interruptions.

Tracking your refund status with Aura Pro Singapore is straightforward and can be done efficiently through various channels. Here are tips tailored to how you can monitor your refund progress effectively.

• Email Notifications: Keep an eye on your registered email for updates regarding your refund. Aura Pro sends notification emails at key stages of the refund process, including when your request is received and when the refund is processed.
• Account Dashboard: Log in to your Aura Pro account and navigate to the Order History section. Here, you can find detailed information about your refunds, including their current status and estimated processing time.
• Mobile App: If you have the Aura Pro app, open it and check under the Billing Section. The app provides real-time updates on refund statuses and any additional information you may need.
• In-App Notifications: Enable notifications in your app settings to receive instant alerts about your refund progress. This ensures you don’t miss any updates.
• Customer Support: For inquiries or if you need further assistance, you can reach out through the Contact Us feature on the Aura Pro website or app. They'll provide personalized updates on your refund status.
• Refund Tracking Link: Check any specific refund tracking links sent in your notification emails. These links can provide additional insights into the status of your refund in real-time.