Navigating unexpected charges can be frustrating, and many users often overlook billing details until they see an unfamiliar transaction. If you've found yourself in this situation with Aura Sleepwear, this guide is here to help you understand how their refund process works, who qualifies for a refund, and the steps you can take to request your money back swiftly and easily. Our goal is to provide clear information so you can resolve your concerns with confidence.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Locate the email sent to you after your purchase to verify your order details.
Transaction ID: Record the unique identification number provided with your order, typically found in the order confirmation.
Proof of Purchase: Keep a copy of your original receipt or invoice as evidence of the transaction.
Shipping Confirmation: Have the shipping confirmation ready if applicable, to confirm the delivery of the item you are seeking to return.
Item Condition: Ensure that the items are unworn, unwashed, and in their original packaging; take pictures if necessary.
Return Request Form: Fill out any required return request forms, if specified by Aura Sleepwear's returns policy.
Account Information: Be prepared to log in to your Aura Sleepwear account to provide any additional details related to your order.
Reason for Return: Clearly state your reason for the refund in your communication to assist with processing.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Aura Sleepwear
At Aura Sleepwear, we prioritize customer satisfaction and understand that there may be circumstances where a refund may be applicable. Refund eligibility may vary based on the specific situation related to your purchase and account management. Below are some scenarios in which users might qualify for a refund or store credit.
Defective or Damaged Items: If you receive any products that are defective or damaged upon arrival, you may be eligible for a refund. Please contact us within a specified timeframe after delivery to initiate this process.
Incorrect Items Received: In the event that the item delivered does not match your order (wrong size, color, or style), you could be eligible for a refund if you report this within the designated return window.
Order Cancellation: If you decide to cancel your order before it has been shipped, you may qualify for a full refund. However, once the order is in transit, cancellation and refund options may vary based on the situation.
Return Policy Timeframe: If a return is initiated within our specified return period, and the items meet our return criteria, you may be eligible for a refund or store credit.
To ensure that your refund inquiry is handled efficiently, please review our detailed refund policy on the Aura Sleepwear website or reach out to our customer service team with any specific questions about your account or order.
Step-by-Step Process to Request Your Aura Sleepwear Refund Like a Pro
Scroll to the bottom of the page and click on the "Contact Us" link.
Fill out the contact form with your details, including:
Your name
Email address associated with the account
Order number, if available
In the message section, specify that you are requesting a refund for your subscription.
Mention that the renewal occurred unexpectedly.
Emphasize any lack of use of the service.
Click "Submit" to send your request.
Check your email for a response within a few business days regarding the status of your refund request.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top.
Select Subscriptions.
Find and tap on the Aura Sleepwear subscription.
Tap Cancel Subscription if you are still subscribed.
Open the App Store and click on your profile icon in the top right corner.
Select Purchased and find Aura Sleepwear.
Tap Report a Problem next to the purchase you want a refund for.
Choose Request a Refund and follow the prompts.
State that you did not receive any notification about the charge.
Indicate that the account has not been used recently.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the menu icon (three horizontal lines) on the top left.
Select Account.
Tap Purchase History and locate the Aura Sleepwear transaction.
Tap on the transaction and choose Refund or Report a problem.
Complete the required information stating your reason for the refund request.
Highlight that the subscription renewed without prior notice.
Stress that the service was not utilized.
If you purchased through Roku:
Go to the Roku website and sign into your account.
Select My Account from the menu options.
Scroll down to Manage Account and then choose Manage your subscriptions.
Locate your Aura Sleepwear subscription and click on it.
Select Cancel Subscription.
Open the Support page on Roku's website.
Look for the option to request a billing refund related to the subscription.
Indicate that you experienced unanticipated charges.
Note that the service has not been used frequently.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
Please find attached any relevant documentation for your reference.
I would appreciate your confirmation regarding this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request is awaiting approval.
We will review your request and you will receive an update within 2-3 business days.
Processing
Your refund is being processed.
Please allow up to 5 business days for the refund to be credited back to your original payment method.
Refunded
Your refund has been successfully issued.
The amount will appear on your statement within 3-10 business days, depending on your bank.
Partially Refunded
A portion of your order has been refunded.
Please check your email for details on the refunded items and the remaining balance.
Completed
Your refund process is complete.
Your account has been credited, and there are no further actions needed on your part.
Canceled
Your refund request has been canceled.
If you believe this is an error, please contact our customer support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Aura Sleepwear, we prioritize customer satisfaction and are committed to making the refund process as seamless as possible. Here are some real user scenarios where refunds were successfully claimed:
Product Size Exchange: A customer ordered a set of pajamas but found that the size was not a perfect fit. After reaching out to Aura Sleepwear’s customer service, they were guided through the exchange process and received a refund for the original purchase once the returned item was verified.
Delivery Delay: A customer ordered a gift for a special occasion but experienced a delay in shipping. Upon contacting support, they explained the situation and were promptly issued a refund, ensuring they could purchase an alternative gift in time.
Unwanted Subscription Renewal: A user realized that their subscription had renewed unintentionally after they decided not to continue. They contacted Aura Sleepwear’s support team and, after verifying their account preferences, received a refund for the renewal charge as a courtesy.
Unsatisfactory Product Quality: A customer received a sleep mask that was not as described due to a manufacturing issue. They reached out with their concerns, and Aura Sleepwear promptly processed a refund upon receiving the returned mask, prioritizing their satisfaction.
The Easiest Way to Get a Aura Sleepwear Refund
If you're frustrated trying to get a refund from Aura Sleepwear—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Aura Sleepwear is designed to be straightforward and user-friendly. Here are the best ways to effectively monitor your refund progress:
Email Updates: Keep an eye on the email associated with your Aura Sleepwear account. Notifications regarding your refund status are sent directly to your inbox, including confirmation when your refund has been processed.
Account Dashboard: Log into your account on the Aura Sleepwear website. Navigate to the Order History section under your account settings to view all past purchases and the current status of any refunds.
Order Details: Within the Order History, select the specific order you're inquiring about. This section will provide detailed information about your refund, including if it’s been approved or if it's currently being processed.
Mobile App Notifications: If you use the Aura Sleepwear mobile app, ensure you have notifications enabled. The app will send you timely alerts regarding your refund status directly to your device.
Customer Support: For any discrepancies or unanswered questions about your refund, reach out to Aura Sleepwear’s customer support via the website’s live chat feature or through the contacts provided in your account dashboard.
FAQ
If you've missed the cancellation window, we understand that situations can arise. Unfortunately, our policy typically does not allow for refunds beyond the specified timeframe. We encourage you to reach out to our customer support team to explore any potential options.
Refunds from Aura Sleepwear are typically processed within 5 to 7 business days after your return is received and inspected. Depending on your financial institution, it may take an additional 3 to 5 business days for the funds to reflect in your account. Please check with your bank for specific processing times.
If you see a charge but do not have an active subscription, please check your account for any previous orders or subscriptions associated with your email. If you still require assistance, contact our customer support team with your order details for further clarification.
If you are unable to obtain a refund directly from Aura Sleepwear, consider reaching out to their customer service team again for further assistance. Additionally, you can inquire about escalating your request within their support system. Reviewing your account details may also provide additional context that could help with your refund inquiry.
If Aura Sleepwear is unable to process your refund, consider reviewing their refund policy to ensure your request aligns with their guidelines. You may also reach out to their customer support again for further clarification or assistance, as they can provide additional insights regarding your order. Additionally, double-check your account details and confirmation emails for any specific instructions or exceptions.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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