How to Get an Aurora Refund

• Order Confirmation Email: Gather the original confirmation email received after your purchase, which contains essential details about your transaction.
• Transaction ID: Locate the transaction ID associated with your purchase, typically found in your account history or confirmation email.
• Aurora Account Details: Ensure you have your Aurora account login details handy, as you may need to verify your identity.
• Product/Service Information: Document specific details about the product or service you are requesting a refund for, including names, subscription plans, or any relevant codes.
• Reason for Refund: Be prepared to clearly articulate the reason for your refund request, as Aurora may require this information to process it.
• Terms of Service Reference: Review Aurora's refund policy in their terms of service, noting any specific guidelines or timelines relevant to your request.
• Communication History: Keep records of any previous communication with Aurora’s support team regarding your transaction.
• Proof of Payment: Have a copy of your payment receipt or bank statement showing the transaction if needed.

*Working days are Monday to Friday, and don't include public holidays.

At Aurora, we prioritize our users' satisfaction and strive to provide transparency regarding billing and refund eligibility. Refunds may be applicable based on your specific circumstances and the nature of the services provided by Aurora. Below are situations that may qualify for a refund, allowing you to understand your rights and options in relation to your account and subscription.

• Service Downtime: If you've experienced significant downtime or disruption in accessing your subscription services, this may qualify you for a refund, depending on the duration and impact on your experience.
• Subscription Cancellation: If you believe that your subscription was not successfully canceled before the next billing cycle, you may inquire about potential eligibility for a refund for that cycle.
• Service Dissatisfaction: In cases where a service did not meet your expectations or was not delivered as outlined in the agreement, you could explore the possibility of a refund based on your feedback and the situation.
• Billing Inquiries: If you notice discrepancies or have questions regarding the charges on your account, clarifying these details might lead to a resolution, including potential adjustments or refunds, depending on the findings.
• Account Upgrade Issues: If you have upgraded your account but did not receive the expected services or features, this situation may warrant further review for a possible refund.

If you believe you may qualify for a refund based on these scenarios or if you have other questions regarding your account, we encourage you to reach out to our customer support team for assistance.

At Aurora, users often find themselves needing to navigate their subscription or account details, leading to various situations where refunds can be a part of the experience. Here are some real user scenarios highlighting successful refunds:

• Subscription Downgrade: A user realized that their needs had changed after upgrading their subscription plan. After contacting customer support to downgrade, they were able to receive a prorated refund for the days left on their previous subscription tier.
• Billing Clarification: A customer noticed an unexpected charge after updating their payment method. Upon reaching out to Aurora’s support team for clarification, it was found to be a billing cycle alignment issue. The team quickly resolved it and processed a refund for the overlapping charge.
• Seasonal Plan Change: During a seasonal promotion, a user mistakenly signed up for an annual plan instead of the desired monthly plan. After explaining the situation, Aurora’s support honored the request for a refund and moved the customer to the appropriate monthly plan without any issues.
• Service Interruption Refund: A subscriber experienced a temporary service interruption that prevented them from accessing their account. After reaching out for assistance, Aurora provided a refund for that billing cycle as a gesture of goodwill, ensuring the user felt valued despite the inconvenience.

Tracking your refund status with Aurora is straightforward and transparent. To ensure you are informed throughout the refund process, utilize the following tips specifically tailored to Aurora's system:

• Email Notifications: Keep an eye on your registered email for updates regarding your refund. Aurora sends notifications at each stage of the refund process, including confirmation of your request and completion details.
• In-App Notifications: If you use the Aurora mobile app, check for in-app notifications that provide real-time updates on your refund status. These alerts will inform you promptly about any changes.
• Account Dashboard: Log into your Aurora account and navigate to your Order History. Here, you can find the status of all your past orders, including any refunds initiated. Click on the specific order to see detailed information.
• Billing Section: Under the Billing section of your account settings, you can view transaction history and specific details about your refund, including the amount and date it was processed.
• Refund Progress Details: Aurora provides comprehensive updates regarding your refund, including the status (e.g., pending, completed) and estimated timelines for when you can expect the funds to return to your original payment method.
• Customer Support: If you have any questions or need further assistance, reach out to Aurora’s customer support through the Help Center, where you can find resources or submit a specific inquiry regarding your refund.