Managing finances can often take a backseat until an unexpected charge catches your attention, leaving you puzzled about what to do next. If you’ve found yourself in this situation with Aussie Pet Mobile, this guide is here to clarify how their refund process works. We’ll walk you through eligibility criteria and outline the steps to request your money back quickly and easily, ensuring a smooth experience as you navigate through the process.
What You Should Prepare Before Applying For Refund
Booking Confirmation Email: Have the original email confirmation of your Aussie Pet Mobile booking, which contains essential details about your service.
Transaction ID: Locate your unique transaction ID associated with the payment to expedite the refund process.
Service Details: Prepare to provide specifics about the service rendered, including the type of grooming or pet care you requested and the date of service.
Reason for Refund: Clearly articulate the reason for your refund request, whether it relates to service quality or timeliness.
Photos/Documentation: If applicable, gather any relevant photos or documentation that support your refund request (e.g., before and after photos, service discrepancies).
Customer Account Information: Ensure you have your customer account details at hand for verification purposes.
Follow-Up Communication: Keep records of any previous communications with Aussie Pet Mobile related to your service, as these can support your case.
Payment Method Details: Know the payment method you used, including the last four digits of your credit card or PayPal account, for identification during the refund process.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Afterpay
3-7 working days
Zip Pay
3-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Aussie Pet Mobile
Aussie Pet Mobile offers a variety of mobile pet grooming services, tailored to meet the needs of pet owners. Understanding the eligibility for refunds is important for customers who may have questions regarding their service experience. Refund eligibility may depend on specific circumstances surrounding service delivery and account management.
Service Cancellation: If a scheduled grooming appointment is canceled with appropriate notice and there are no services rendered, clients might be eligible for a refund of the deposit made at the time of booking.
Service Quality Issues: Clients who feel that the service did not meet the expected standards may inquire about possible adjustments or refunds, depending on the specifics of their experience.
Scheduling Conflicts: In cases where a pet groomer is unable to fulfill an appointment due to unforeseen circumstances, impacted clients could inquire about rescheduling options or potential refunds.
Prepaid Packages: For those who have purchased a package of services in advance, if any services are not utilized, customers may explore options for refunds based on the unused services.
Incorrect Charges: Clients who have questions regarding their billing amount or specific charges may reach out for clarification and potential adjustments based on the situation.
Step-by-Step Process to Request Your Aussie Pet Mobile Refund Like a Pro
If you purchased through Aussie Pet Mobile.com:
Visit the Aussie Pet Mobile website.
Scroll to the bottom of the page and click on Contact Us.
Choose the relevant contact option (such as Email or Phone). If using email, select Membership/Subscription Inquiries.
Provide your account details, including your membership ID and email address.
In your message, state that you would like to request a refund for your membership, emphasizing that the subscription renewed without your notice.
Be clear about the timeframe you observed for the subscription charge. Mention if the account had no usage during this period.
Submit the request and allow for a response, ensuring you monitor your email for further communication.
If you purchased through Apple:
Open the Settings app on your iPhone.
Tap your Apple ID at the top of the Settings menu.
Select Subscriptions.
Find your Aussie Pet Mobile subscription and tap on it.
Scroll down and tap Report a Problem.
Select the reason for your refund request, such as Item didn't work as expected or Accidental purchase.
In the comments, explain that the subscription renewed unexpectedly and that the account was unused during the billing cycle.
Submit your request and keep an eye on your email for a follow-up.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three lines in the top left corner).
Select Subscriptions.
Find your Aussie Pet Mobile subscription in the list.
Tap on it, then select Cancel Subscription if you haven't already.
After cancellation, go back to the Menu and select Account.
Tap Purchase History and find the charge for your subscription.
Tap on the charge and select Refund, then fill out the form.
In the reason field, mention that the subscription renewed without prior notice and the account was not used during the last billing cycle.
Submit your refund request.
If you purchased through Roku:
Go to the Roku website and log into your account.
Navigate to Manage Account from the menu.
Click on Subscriptions.
Find your Aussie Pet Mobile subscription and select Manage Subscription.
Follow the prompts to cancel the subscription.
After cancellation, go to Help or Support on the website.
Search for Refund Request and click on the relevant option.
Fill in the form, noting that the subscription renewed but was not utilized.
Submit the request and wait for email confirmation.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Aussie Pet Mobile for Refund
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Subject: Refund Request – Aussie Pet Mobile Account [Your Email]
Dear Aussie Pet Mobile Team,
I hope this message finds you well.
I would like to bring to your attention the following billing situation: [describe reason].
In light of this, I would like to request a refund in the amount of [Amount].
I have attached relevant documentation for your reference, if applicable.
Could you please confirm the receipt of this request and update me within 3-5 business days?
Thank you for your assistance.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet reviewed.
Please allow up to 3 business days for us to evaluate your request.
Processing
Your refund is currently being processed by our team.
You can expect the refund to be completed within the next 5-7 business days.
Refunded
Your refund has been successfully completed.
The funds should reflect in your account shortly. Check with your bank for processing times.
Partially Refunded
A portion of your refund has been issued based on our policies.
You will receive an email detailing the refund amount and reason.
Completed
All refund processes are finalized and your case is closed.
You can no longer appeal this request, but you can contact support for further inquiries.
Canceled
Your refund request has been canceled as per your request or due to inactivity.
If this was an error, please resubmit your refund request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Aussie Pet Mobile, customers may occasionally find themselves needing assistance with refunds for various service-related reasons. Here are some real user scenarios where refunds were successfully claimed:
Change in Service Needs: After using the grooming service, a customer realized that their pet needed a different type of service not available in their current plan. They reached out to Aussie Pet Mobile to discuss the situation, and once it was confirmed they wouldn't utilize the remaining prepaid services, a prorated refund was issued swiftly.
Appointment Cancellation: A customer had to cancel a scheduled grooming appointment due to a sudden family emergency. They contacted Aussie Pet Mobile's customer service, explained their situation, and because they followed the cancellation policy, a full refund was processed without any hassle.
Service Quality Concern: Following a recent mobile grooming session, a customer was not completely satisfied with the outcome of the service. They provided feedback and, after a conversation with the customer service team, received a refund for the service as part of the company's commitment to customer satisfaction.
Subscription Adjustment: A long-time customer decided to adjust their subscription from monthly to quarterly to better suit their budget. After an inquiry about the change, advisor support at Aussie Pet Mobile facilitated the adjustment and processed a partial refund for the unused portion of the previous monthly subscription.
The Easiest Way to Get a Aussie Pet Mobile Refund
If you're frustrated trying to get a refund from Aussie Pet Mobile—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Aussie Pet Mobile is straightforward and efficient. Here are key ways to stay updated on your refund progress:
Email Notifications: Keep an eye on your email for updates regarding your refund status. Aussie Pet Mobile typically sends a confirmation email when your refund request is initiated, followed by additional updates as your refund is processed.
Mobile App Tracking: If you have the Aussie Pet Mobile app installed, you can easily check your refund status in the app. Navigate to the 'Orders' section to find detailed information regarding your recent transactions, including any pending refunds.
Account Dashboard: Log into your account on the Aussie Pet Mobile website. Once logged in, head to the 'Order History' section, where you can view the status of your refunds along with any relevant details related to your order.
Billing Section Insights: Within your account settings, access the 'Billing' section to see any recent transactions. Here, refunds will be clearly marked with their current status, allowing you to track their progress effectively.
Customer Support Resources: For any queries or if you see discrepancies, utilize the customer support feature available on the Aussie Pet Mobile website or app. This can be a resource for real-time assistance regarding your refund inquiries.
FAQ
If you forget to cancel your appointment with Aussie Pet Mobile on time, unfortunately, we are unable to process refunds for services already scheduled. We recommend checking your account regularly to manage your appointments and cancellations effectively. If you have any specific concerns, please reach out to our customer support for assistance.
Refunds from Aussie Pet Mobile typically take 5 to 10 business days to process, depending on your original payment method. Once your refund is initiated, you will receive a confirmation email, and the funds should appear in your account shortly thereafter.
If you see a charge but don’t have an active subscription, please check your email for any confirmation messages regarding a recent service. If you still have questions, reach out to our customer service team with your details for assistance in resolving the matter.
If you are unable to obtain a refund directly from Aussie Pet Mobile, consider reaching out to their customer service for further assistance. You may also want to explore escalating your inquiry within their support system. Additionally, reviewing your account details and any relevant service agreements might provide you with further clarity on your options.
If Aussie Pet Mobile is unable to issue a refund, consider reviewing their refund policy for more clarity on the circumstances that apply. You may also want to reach out to their customer support team again for further assistance or clarification regarding your request. Additionally, double-check your account details to ensure all information is current and accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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