Billing can often be an afterthought until an unexpected charge catches your eye, perhaps from an automatic subscription renewal. This guide is designed to clarify how Auto Draft refunds work, who is eligible for them, and the straightforward steps you can take to request your refund quickly and easily. We're here to help you navigate this process, ensuring that you feel confident and informed every step of the way.
What You Should Prepare Before Applying For Refund
Account Information: Your account details, including username and email associated with your Auto Draft account.
Transaction ID: The unique transaction ID for the charge you are disputing, which can be found in your account history.
Service/Subscription Details: Specific information about the service or subscription you're requesting a refund for, including the start date, billing cycle, and type of service.
Payment Details: The payment method used for the transaction (credit card type, last four digits, or PayPal account).
Proof of Payment: A copy of your payment confirmation or receipt that validates the transaction.
Reason for Refund: A concise explanation of why you are requesting the refund, including any relevant details about issues with the service.
Correspondence History: Any emails or messages exchanged with Auto Draft regarding the issue, as this can support your case.
Contact Information: Your current contact details for follow-up, such as phone number or alternative email address.
How Long Does it Take to request a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
Debit Card
3-5 working days
Bank Transfer
5-7 working days
PayPal
3-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Auto Draft
At Auto Draft, user eligibility for refunds is aligned with our service model, which focuses on subscription-based offerings tailored to enhance user experience. As such, understanding the circumstances that may qualify for a refund is crucial for all users.
Users may find themselves in situations where they can inquire about potential refunds, particularly related to their account management and subscription status. Below are circumstances that might be relevant:
Service Downtime: If users experience extended unavailability of service that impacts their ability to utilize their subscription, they may explore refund options.
Billing Errors: Should there be discrepancies in the billed amount from what was outlined during subscription, users might request clarification and potential adjustments.
Subscription Plan Changes: When users transition between different subscription tiers or modify their plans, they may be eligible for a refund on any unused portion of the prior plan.
Promotional Offers: If a user subscribed under a promotional offer that was not applied correctly at the time of billing, they might inquire about resolving the issue to reflect the correct pricing.
Account Deactivation: If a user chooses to deactivate their account prior to the upcoming billing cycle, they might explore eligibility for a refund on advance payments made for the next cycle.
Users should reach out directly to Auto Draft support for any inquiries related to these situations to better understand their specific eligibility related to refunds.
Step-by-Step Process to Request Your Auto Draft Refund Like a Pro
If you purchased through westward360.com:
Visit the westward360.com website and log in to your account.
Navigate to the Account Settings section by clicking on your profile icon in the upper right corner.
Select Billing Information from the dropdown menu.
Scroll down to Recent Transactions and locate the transaction you wish to request a refund for.
Click on Request Refund next to the transaction.
In the refund request form, mention that the subscription "renewed without notice" or that the "account was unused."
Submit the form and wait for a confirmation email regarding your request.
Check your email for updates within 3-5 business days.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Choose Subscriptions.
Locate and select the subscription for westward360.com.
Scroll down and tap on Report a Problem.
Select the option that best describes your issue, such as "I didn’t authorize this charge" or "Service not used."
Follow the prompts to submit your request for a refund.
Check your email for an update from Apple regarding your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the upper left corner.
Select Subscriptions.
Tap on the westward360.com subscription.
Scroll down and click on Cancel Subscription.
You will see an option for Request a Refund; select it.
In the feedback form, emphasize that the subscription "renewed without notice" or that it was "inadvertently subscribed."
Submit your refund request and check your email for a response from Google.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Click on Manage Account in the top menu.
Select Subscription Management.
Find the westward360.com subscription in the list.
Click on Cancel Subscription.
Immediately after cancelling, locate the Request Refund button and click it.
In the request form, mention that the subscription "was not intended" or "my account is no longer active" to strengthen your case.
Submit the request and wait for the confirmation email from Roku.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Auto Draft for Refund
Script
Copy
Subject: Refund Request – Auto Draft Account [Your Email]
Dear Auto Draft Team,
I hope this message finds you well.
I would like to bring to your attention the following billing situation: [describe reason].
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation for your review.
Could you please confirm the status of this request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
The refund is not yet processed. It may take up to 3 business days for approval.
Processing
The refund is currently being processed by our system.
You will receive an update shortly. Processing generally takes 3-5 business days.
Refunded
The refund has been successfully completed and is on its way to you.
Funds should appear in your account within 5-7 business days.
Partially Refunded
A portion of your refund has been processed.
Check your account for the refunded amount. The remaining balance may require further action.
Completed
The refund process has finished successfully.
No further action is needed. You should see the transaction reflected in your account.
Cancelled
Your refund request has been cancelled, either by you or by our system.
No funds will be returned. If this was an error, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Refunds can often be a topic of concern for users, particularly in relation to their subscription management with Auto Draft. Here are some scenarios where users successfully claimed refunds:
Subscription Downgrade: A user decided to downgrade their subscription plan mid-cycle due to personal budget considerations. After reaching out to Auto Draft’s support team, they received a pro-rated refund for the remaining days of their previous plan, ensuring they only paid for the services they continued to use.
Accidental Renewal: After forgetting to disable auto-renewal, a customer realized post-charge that they no longer needed the service. Upon contacting Auto Draft support, they explained the situation and were able to secure a full refund for the accidental renewal, reaffirming their commitment to customer satisfaction.
Service Interruption: A user experienced a service interruption that lasted longer than anticipated. After reporting the issue, Auto Draft acknowledged the inconvenience and issued a refund for the time period when the service was unavailable, ensuring that the user felt valued and heard.
Promotional Code Issue: A customer attempted to apply a promotional code that did not apply correctly at checkout, leading to a higher charge. Once they reached out to customer service, Auto Draft honored the promotion retroactively and processed a refund for the difference, allowing the user to enjoy the expected discount.
The Easiest Way to Request a Auto Draft Refund
If you're frustrated trying to get a refund from Auto Draft—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Auto Draft is straightforward and efficient when you know where to look. Here are some specific tips to help you stay updated on your refund progress:
Email Updates: Keep an eye on your inbox for refund status updates from Auto Draft. These emails typically include an estimate of when your refund will be processed and any relevant transaction details.
In-App Notifications: If you have the Auto Draft mobile app, check the notifications section for real-time updates on your refund status. This feature alerts you to any changes in your refund processing.
Account Dashboard: Log into your Auto Draft account and navigate to the **Billing Section** within your dashboard. Here, you can view the status of your refunds directly linked to your transactions.
Order History: Review your **Order History** within your account to find specific refunds associated with your past purchases. This section provides detailed information on each transaction, including dates and amounts of refunds.
Refund Progress Information: Auto Draft provides detailed tracking for refunds, including whether it’s pending, processed, or completed. Look for this visual tracker in your account dashboard or transaction history.
Customer Support Tools: If you need additional assistance, use the **Help Center** in your Auto Draft account to submit a support ticket regarding your refund status. They may provide specific information tailored to your situation.
FAQ
Unfortunately, if you forget to cancel your Auto Draft subscription before the billing cycle ends, we are unable to process a refund for that period. We recommend reviewing your subscription settings periodically to avoid this situation in the future.
Refund processing times can vary based on your bank's policies, but typically, you can expect the refund to appear in your account within 5 to 10 business days. Once processed, it should reflect in your account balance shortly thereafter.
If you notice a charge but don't have an active subscription, please start by checking your account details to ensure you're not enrolled in any trial or recurring payment. If everything seems correct, kindly reach out to our customer support team at support@westward360.com with your transaction details for assistance.
If you're unable to receive a refund directly from Auto Draft, consider reaching out to their customer service team again for further assistance. You may also want to explore options for escalating your issue within their support system to ensure your situation receives the attention it needs. Additionally, reviewing your account details and transaction history can be helpful in understanding your options.
If Auto Draft denies your refund request, consider reviewing their refund policy for specific guidelines that may apply to your situation. Additionally, you can reach out to their support team again for further clarification or assistance. Ensure that all relevant account details are accurate and up-to-date when communicating with them.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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