Many users often overlook the details of their billing until they encounter an unexpected charge, such as an automatic subscription renewal. This guide aims to clarify how auto ship refunds work, identify who is eligible, and provide straightforward steps to help you request your money back promptly. Our goal is to ensure you feel informed and empowered throughout the refund process.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your Neill account credentials handy, including your username and password.
Order History: Access your order history to find the specific auto-ship item you wish to return.
Transaction ID: Locate the transaction ID associated with the order to streamline the refund process.
Subscription Details: Note the start date and frequency of your auto-ship subscription for reference.
Reason for Refund: Prepare a clear and concise explanation for your refund request aligned with Neill's return policy.
Shipping Information: Check if the product requires return shipping and gather necessary shipping labels or addresses provided by Neill.
Proof of Purchase: Keep a copy of your initial purchase receipt or confirmation email to demonstrate proof of payment.
Condition of Product: Document the product's condition, including any photos if applicable, as required for the return.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 business days
Debit Card
3-5 business days
PayPal
2-4 business days
Direct Bank Transfer
5-7 business days
Apple Pay
3-5 business days
Google Pay
3-5 business days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from auto ship
At Neill.com, users have specific rights regarding their auto ship subscription, especially when it comes to eligibility for refunds. Understanding your individual account circumstances can help clarify your position regarding potential refunds related to your auto ship orders. Below are some situations that may qualify for refunds:
Order Cancellation: If you officially cancel your auto ship subscription before the next billing cycle, you may be eligible for a refund on the most recent charge if the order has not yet been processed.
Product Issues: If you receive a damaged or defective product as part of your auto ship, you might qualify for a refund. Documentation of the issue is typically required for processing.
Subscription Adjustments: If you make changes to your subscription, such as modifying the product selection or frequency, and those changes do not reflect correctly for your next billing, you may be eligible for a refund depending on the situation.
Billing Discrepancies: If there are discrepancies in the billed amount compared to what is stated in your subscription agreement, you may find you could apply for a refund that aligns with the correct pricing.
Inactive Subscriptions: If your auto ship subscription is marked as inactive and you see a charge that you believe should not have occurred, this could lead to an eligibility for a refund.
Always review your account management options and subscription details for clarity about your eligibility for any refunds. It’s advisable to refer to the refund policy provided by Neill.com for more specific guidance.
Step-by-Step Process to Request Your auto ship Refund Like a Pro
If you purchased through auto ship at neill.com:
Visit neill.com and log into your account.
Access the Account Settings section from the main menu.
Navigate to the Billing History page.
Locate the recent transaction you wish to refund.
Click on Request Refund next to the transaction.
Fill out the refund request form, mentioning:
The subscription renewed without notice.
The account was unused during the billing period.
Submit the refund request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top.
Select Subscriptions.
Find your neill.com subscription in the list.
Tap on the subscription, then scroll down to Report a Problem.
Choose the reason for your refund request:
Mention The subscription renewed without notice.
Indicate that You no longer use the service.
Follow the prompts to submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Profile Icon in the top right corner.
Select Payments & Subscriptions.
Tap Subscriptions and find your neill.com subscription.
Tap on the subscription, then hit Cancel Subscription.
After canceling, you will see an option to Request Refund.
In your refund request, state:
The subscription renewed without notice.
You did not use the service.
Follow the prompts to finalize your request.
If you purchased through Roku:
Go to your Roku home screen and select Streaming Channels.
Select My Account and log in.
Scroll to Manage Subscriptions.
Click on your neill.com subscription.
Select Cancel Subscription.
After canceling, visit the Roku website for refunds.
Click on Support and find the section for Billing Issues.
Submit your refund request emphasizing:
The subscription renewed without notice.
You rarely used the service.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
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Draft email to auto ship for Refund
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Subject: Refund Request – auto ship Account [Your Email]
Dear auto ship Customer Service,
I hope this message finds you well.
[describe reason]
I would like to request a refund in the amount of [Amount].
Attached to this email are the relevant documents for your reference.
I kindly ask for a confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request is being reviewed and has not yet been processed.
Please allow up to 3 business days for our team to review your request.
Processing
Your refund is currently being processed.
You can expect the refund to complete within 5-7 business days.
Refunded
Your refund has been successfully processed and the funds are returned to your original payment method.
You should see the refunded amount in your account within 3-5 business days.
Partially Refunded
A portion of your order has been refunded.
Review your order details for what was refunded; you may still need to pay for remaining shipments.
Completed
The refund process has been completed and your refund is finalized.
Your account has been credited and you can now re-order if needed.
Canceled
Your refund request has been canceled; no funds are being returned.
If you wish to dispute this decision, please contact customer service.
Real User Scenarios: When and How Refunds Were Successfully Claimed
When utilizing the auto ship service at Neill.com, users may occasionally face situations that lead to successful refund claims. Here are some scenarios that illustrate how customers effectively addressed their concerns.
Product Change Request: A customer signed up for a monthly auto ship of hair products, but after receiving their first shipment, they realized they preferred a different shampoo formula. They contacted customer support, explained their change in preference, and were promptly issued a refund for the product they no longer wished to receive.
Shipping Delay Resolution: A user noticed that their auto ship order was significantly delayed due to unexpected shipping issues. After reaching out to Neill.com’s customer service, they were informed of the situation and received a refund for the shipping costs as a courtesy, ensuring their overall satisfaction with the service.
Vacation Hold Adjustments: A customer planned an extended vacation and wished to postpone their upcoming auto ship delivery. They contacted customer support to place their order on hold, and during the process, they were able to receive a refund for that month's auto ship charge which helped them manage their budget while away.
Subscription Tier Change: After a few months, a customer decided that a higher tier of products better suited their needs. Upon requesting a change to a premium subscription, they were informed of the necessary adjustments, which included a refund for unshipped items from their previous tier that had already been billed.
The Easiest Way to Get a auto ship Refund
If you're frustrated trying to get a refund from auto ship—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with auto ship from Neill.com is straightforward and efficient. Follow these tips to stay informed about your refund progress:
Email Notifications: Keep an eye on your registered email. Auto ship sends timely updates regarding your refund status, including confirmation emails when your refund has been processed and any potential delays.
Account Dashboard Access: Log into your auto ship account and navigate to the Order History section. Here, you can find detailed information on all your past orders, including refunds that are in progress or have been completed.
Refund Status Tracking: Within your account settings, you can view the refund status for each eligible order. Look for a section labeled Billing or Refunds to see the current status and any notes from our support team regarding your refund.
Mobile App Notifications: If you use the auto ship mobile app, enable notifications to receive real-time updates about your refund status directly on your device.
Customer Support Tools: For any specific queries about your refund, utilize the Help Center accessible through your account. You can submit a request or chat with support for personalized assistance.
FAQ
If you forgot to cancel your auto-ship order on time, we understand that this can happen. While our policy typically does not allow for refunds on late cancellations, we encourage you to reach out to our customer service team. They may be able to assist you with your specific situation.
Refund processing times can vary depending on your bank or credit card issuer. Typically, once a refund is initiated, it may take 3 to 10 business days to reflect in your account. For any specific inquiries about your refund status, please feel free to reach out to customer service.
If you see a charge but do not have an active subscription, please first check your account details to confirm your subscription status. If everything appears correct, reach out to our customer service team with your order information so we can assist you further.
If you're unable to obtain a refund directly from auto ship, consider reaching out to their customer service again for further assistance. You may also want to explore escalation options within their support system for additional resolution. Reviewing your account details and order history might provide further insights into your options.
If your refund request is not approved, we recommend reviewing our refund policy for detailed information on eligibility. Additionally, you can reach out to our customer support team again for further clarification or assistance. It may also be helpful to check your account details to ensure all information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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