It's not uncommon for users to overlook billing details until an unexpected charge comes through, like an automatic renewal for a subscription. This guide is designed to help you navigate the refund processes for Autodesk and BetterHelp, outlining who is eligible for a refund and providing a clear step-by-step approach to request your money back promptly. Our goal is to ensure you feel supported and informed every step of the way as you manage your subscriptions.
What You Should Prepare Before Applying For Refund
Account Information: Your Autodesk account email and/or username.
Subscription Details: Information on your current subscription plan (monthly or yearly) including start and end dates.
Transaction ID: The specific transaction ID for the charge you want to dispute.
Payment Method: Details of the payment method used for the transaction (credit card type, last four digits, PayPal account).
Purchase Receipt: A copy of your purchase receipt or confirmation email for the transaction.
Reason for Refund: A clear explanation of why you are requesting a refund, including specific issues with the service or product.
Correspondence History: Any previous correspondence with Autodesk support regarding this issue.
BetterHelp Account Details: Your BetterHelp account email and/or username.
Session Information: Dates and times of any therapy sessions you would like to address in your refund request.
Service Usage: A summary of your experience with the BetterHelp service, including any issues faced.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-10 working days
PayPal
3-5 working days
Debit Card
5-10 working days
Wire Transfer
7-15 working days
Credit Card
5-10 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Autodesk and BetterHelp
Users of Autodesk and BetterHelp may have specific eligibility criteria for refunds based on their circumstances and the nature of the services provided. Each platform has its own policies that detail when users can request refunds or adjustments regarding their billing or service subscriptions.
For Autodesk, which offers digital design software primarily on a subscription basis, users might be eligible for a refund or adjustment under the following scenarios:
Cancellation within the Grace Period: Users who cancel their subscription within a designated grace period may qualify for a refund for the unused period.
Billing Errors: In the event that a user experiences billing discrepancies that do not align with agreed subscription terms, they might be eligible for a refund upon review.
Software Malfunctions: If a software product fails to function as intended and support is unable to resolve the issue, a refund request may be considered.
On the other hand, BetterHelp provides online therapy services and has distinct policies regarding refunds:
Subscription Adjustments: Users may be eligible for a refund for unused sessions within a billing cycle if their account status is adjusted or if they discontinue use of the service.
Technical Issues: If users face significant technical difficulties that prevent access to services, an eligibility review for refund consideration may be applicable.
Service Discontinuation: Users who decide to end their subscription may qualify for a refund for any remaining balance in certain circumstances, depending on their specific account status.
It is important for users to review the specific refund policies outlined by Autodesk and BetterHelp to understand their eligibility based on individual situations. For clarity on any specific account circumstances, users are encouraged to consult the support resources provided by each platform.
Step-by-Step Process to Request Your Autodesk and BetterHelp Refund Like a Pro
If you purchased through Autodesk.com:
Go to the Autodesk Account Sign-In page.
Log in with your Autodesk account credentials.
Navigate to the Billing and Orders section.
Select your recent subscription or purchase.
Look for the Request Refund button and click it.
Fill out the refund request form:
In the Description field, mention that the subscription renewed unexpectedly.
State that the account has been inactive for a while.
Submit the form.
If you purchased through BetterHelp.com:
Visit the BetterHelp Login page.
Sign in using your BetterHelp account credentials.
Go to the Billing section in your account settings.
Select the subscription you wish to refund.
Click on the Request Refund option.
Complete the refund request form:
Indicate in the Reason section that the service was not utilized as expected.
Explain that you were unclear about the renewal terms.
Submit the refund request.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Choose Subscriptions.
Select the BetterHelp or Autodesk subscription.
Tap Report a Problem next to the subscription.
Choose Request Refund and provide reasoning:
Mention that the renewal happened without clear notice.
State that you did not use the service during the time of the subscription.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Profile Icon in the top right corner.
Select Payments & Subscriptions.
Tap Subscriptions and find your BetterHelp or Autodesk subscription.
Tap Cancel Subscription.
In the Cancel menu, look for and select Request Refund.
In your explanation, clarify that you were not aware of the automatic renewal.
Indicate that the service has been left unused.
Submit your refund request.
If you purchased through another billing source:
Visit the billing source website and log in to your account.
Find the section labeled My Purchases or similar.
Locate your BetterHelp or Autodesk subscription.
Click on Request Refund or equivalent option.
Fill in the required form:
Clearly state that the subscription renewed without notification.
Emphasize that the service was not utilized during the billing period.
Complete and submit your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Autodesk and BetterHelp for Refund
Script
Copy
Subject: Refund Request – Autodesk and BetterHelp Account [Your Email]
Dear Autodesk and BetterHelp Support Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund in the amount of [Amount].
Attached to this email are relevant documents to assist in the processing of my request.
I kindly ask for confirmation of my refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request is currently under review.
You will receive an update within 3-5 business days.
Processing
Your refund is being processed by our team.
Funds should appear back in your account within 5-10 business days after processing is complete.
Refunded
Your refund has been successfully completed.
You can check your account for the refunded amount.
Partially Refunded
A portion of your original payment has been refunded.
Check your account for the specific amount refunded. For any inquiries, contact support.
Canceled
Your refund request was canceled at your request or due to eligibility issues.
If you need further assistance, please contact customer support.
Completed
The refund process has been finalized, and no further action is necessary.
You will receive a confirmation email regarding the completion.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Below are some realistic scenarios where users of Autodesk and BetterHelp successfully claimed refunds, highlighting the various interactions people have with these services.
Autodesk Subscription Change: A user decided to upgrade their Autodesk subscription from a Basic to a Premium plan. After realizing a month later that the Premium features were not required for their current projects, they reached out to Autodesk support to downgrade. The support team assisted them in processing a refund for the difference in pricing between the two plans for that month.
BetterHelp Session Cancellation: A BetterHelp user scheduled a therapy session but had to cancel due to a last-minute emergency. Following the cancellation policy, they contacted customer support within the allowed time frame to inquire about a refund for the session fee, which was subsequently processed swiftly after confirming the cancellation.
Autodesk Software License Issue: A designer purchased an Autodesk software license but faced technical issues that prevented installation. After troubleshooting efforts and determining that the software was not compatible with their operating system, they contacted Autodesk. The customer service team promptly issued a refund for the software purchase once the issue was resolved.
BetterHelp Account Adjustment: A BetterHelp user realized they had purchased a subscription package that included features they wouldn’t utilize. After a discussion with support about their user needs, they successfully received a partial refund, allowing them to switch to a more suitable plan for their requirements.
The Easiest Way to Get a Autodesk and BetterHelp Refund
If you're frustrated trying to get a refund from Autodesk and BetterHelp—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently is essential for a seamless experience with Autodesk and BetterHelp. Each platform has specific methods for keeping you updated on your refund process.
Autodesk Refund Updates: Autodesk communicates refund updates primarily via email. Make sure to check your inbox (and spam folder) for any messages from Autodesk that provide status updates on your refund request.
In-App Notifications: If you use Autodesk's software, notifications regarding refund status may also pop up within the application. Keep an eye out for any alerts in the interface.
Account Dashboard: To check the refund status, log in to your Autodesk account and navigate to the 'Order History' section within the 'Account Settings.' Here, you can view detailed information about your purchase and any associated refunds.
Refund Progress Information: Autodesk typically provides a timeline for refunds, indicating when the refund was initiated, processed, and expected completion. This information is available in your Order History once logged in.
Tracking Tools: Autodesk offers a ticketing system through its customer support portal, where you can submit any queries related to your refund. Your ticket will be tracked and you can receive updates directly through this system.
BetterHelp Refund Updates: BetterHelp notifies users about refund status through email. Look for emails specifically indicating refund initiation and processing updates.
Mobile App Notifications: If you are using the BetterHelp app, check for push notifications or messages that may update you on your refund status directly through the app.
Account Dashboard: To track your refund status, log into your BetterHelp account and go to the 'Billing' section, where you can view your subscription details and any active refunds.
Refund Status Details: BetterHelp typically provides updates on refund progress via email, stating the amount refunded, the reason for the delay (if any), and expected processing time.
Customer Support Features: BetterHelp offers a direct chat feature on their website, where you can inquire about your refund status and get real-time updates from customer service representatives.
FAQ
If you missed the cancellation deadline for your Autodesk or BetterHelp subscription, it's best to review their refund policies directly on their websites. Typically, these services have specific guidelines regarding refunds for missed cancellations, so contacting their customer support can provide clarity and assistance tailored to your situation.
Refund processing times can vary based on the payment method used and the policies of your financial institution. Typically, refunds may take anywhere from 5 to 14 business days to appear in your account after they have been processed by Autodesk or BetterHelp.
If you see a charge but don't have an active subscription, first verify your account status by logging into your Autodesk or BetterHelp account. If the charge appears unexpected, reach out to their customer support for further assistance and clarification regarding your billing history.
If you are unable to secure a refund directly from Autodesk or BetterHelp, consider reaching out to their customer service for further assistance. You may also explore escalating your request within their support systems to ensure your concerns are addressed. Additionally, reviewing your account details and usage history can help clarify any issues related to your refund request.
If Autodesk and BetterHelp refuse to issue a refund, consider reviewing their refund policies to ensure you understand the criteria for eligibility. You might also reach out to their customer support again for further clarification or assistance. Additionally, double-check your account details and previous communications to ensure all information is in order.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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