Billing can often take a backseat in our minds until an unexpected charge catches us off guard—perhaps an automatic subscription renewal. This guide is designed to clarify how refunds work at Awaken Wellness NC, including who is eligible for a refund and the simple steps to request your money back efficiently. We aim to provide clear, helpful information to ensure you feel confident navigating the refund process.
What You Should Prepare Before Applying For Refund
Account Information: Have your account details ready, including your email address and any username associated with your Awaken Wellness NC account.
Transaction ID: Locate the transaction ID for the specific service or product you wish to refund.
Service/Product Details: Clearly identify the service or product purchased, including the date of purchase and any session or product names.
Proof of Payment: Gather receipts or bank statements that illustrate the payment was made to Awaken Wellness NC.
Refund Policy Awareness: Familiarize yourself with Awaken Wellness NC’s specific refund policies, including timeframes for requesting a refund.
Communication Records: Keep records of any previous communications regarding the purchase, including emails or messages exchanged with customer service.
Reason for Refund: Prepare a clear and concise explanation of why you are requesting the refund.
Supporting Documentation: If applicable, gather any additional documents, such as appointment confirmations or service agreements that pertain to your refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
Health Savings Account (HSA)
5-7 working days
PayPal
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Awaken Wellness NC
At Awaken Wellness NC, users have specific rights regarding their services and billing, particularly related to wellness services that include health coaching, nutritional consultations, and therapeutic sessions. Understanding your eligibility for refunds is important, as it can depend on several factors related to the service types and usage circumstances. Below are some scenarios where users might be considered for refunds:
Session Cancellation: If you have prepaid for a session and provide appropriate notice for cancellation as specified in the booking policy, you may qualify for a refund for that session.
Service Non-Delivery: In the event that a scheduled service is not provided, users may inquire about eligibility for a refund for that specific session.
Package Purchase: If you have purchased a package of services and decide not to use the remaining sessions, you might be eligible for a partial refund based on the unused services, depending on the terms of the package.
Billing Adjustments: Users may seek clarification on their billing statements and can inquire about adjustments that might affect their payment obligations based on their service usage.
Service Disruption: If an unexpected disruption occurs that prevents the delivery of a service you have paid for, you may be eligible for a refund or credit towards future services.
It's important for users to review their specific situations against the policies in place at Awaken Wellness NC to understand their rights fully. For detailed inquiries, contacting customer support may provide additional assistance and clarification on eligibility for refunds based on individual circumstances.
Step-by-Step Process to Request Your Awaken Wellness NC Refund Like a Pro
If you purchased through Awaken Wellness NC:
Visit the Awaken Wellness NC website and log into your account.
Navigate to the ‘Membership’ or ‘Billing’ section in your account dashboard.
Locate the recent transaction that you wish to request a refund for.
Click on the ‘Request Refund’ button next to that transaction.
In the message field:
Mention that the subscription renewed without prior notice.
Emphasize that the services were not utilized during the billing period.
Submit your refund request and take note of any confirmation or ticket number.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and select your Awaken Wellness NC subscription.
Tap Report a Problem.
In the issue description:
State that the subscription auto-renewed unexpectedly.
Highlight that you have not utilized the service.
Follow the prompts to finalize your refund request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) and select Subscriptions.
Locate the Awaken Wellness NC subscription.
Tap on Cancel Subscription and confirm.
After cancellation, tap on Request a Refund.
In the refund request section:
Mention that the renewal was unexpected and not needed.
State that the account remained inactive during the last billing period.
Submit your refund request through the prompts provided.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Select Manage Account from the options.
Click on Subscriptions to view your active subscriptions.
Find the Awaken Wellness NC subscription.
Click on Unsubscribe to stop future charges.
To request a refund:
Contact Roku's customer support through the Help section.
In your message:
Indicate that the subscription was renewed without prior notification.
Explain that you did not make use of the services.
Follow any further instructions provided by support for your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation regarding my account. [describe reason]
I would like to request a refund in the amount of [Amount]. I have attached relevant documentation for your reference.
Please confirm receipt of this request and the expected timeline for processing within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting review.
You will receive an email confirmation once your request is reviewed.
Processing
Your refund is currently being processed by our team.
Expect your funds to be returned within 5-7 business days.
Refunded
Your refund has been successfully completed.
Funds have been credited to your account.
Partially Refunded
A portion of your refund has been processed.
The remaining balance will be processed shortly, depending on your case.
Completed
Your refund process is finalized.
You can view your transaction details in your account.
Canceled
Your refund request has been canceled by you or our team.
If you have questions, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Awaken Wellness NC, dedicated to holistic health and wellness services, customers often interact with a variety of programs and products tailored to their needs. Here are some realistic scenarios in which users successfully claimed refunds:
Subscription Change Request: A client realized they registered for a monthly wellness program in error and promptly contacted Awaken Wellness NC to clarify. Upon verifying their initial selection, they received a full refund for the first month’s fee after switching to the appropriate program that better fit their needs.
Failed Appointment Rescheduling: After attempting to reschedule a massage appointment due to a last-minute conflict, a customer encountered an issue with the online booking system. When they reached out to Awaken Wellness NC’s support team, they were promptly assisted and granted a refund for the missed session as part of their commitment to customer satisfaction.
Unused Class Pass Refund: A client purchased a set of yoga class passes but was unable to attend any sessions due to unforeseen health challenges. After discussing their situation with Awaken Wellness NC, they were able to receive a refund for the classes that had not been utilized, allowing them to focus on recovery without financial concerns.
Product Quality Concern: A customer received a herbal supplement from Awaken Wellness NC but found that the product did not meet their expectations based on the description provided. They contacted customer service for clarification, and after a discussion about their experience, a refund was issued for the returned product, demonstrating the company’s pledge to quality and customer satisfaction.
The Easiest Way to Get a Awaken Wellness NC Refund
If you're frustrated trying to get a refund from Awaken Wellness NC—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
If you've recently initiated a refund with Awaken Wellness NC, tracking its status is straightforward and user-friendly. Here’s how to efficiently monitor your refund progress:
Email Notifications: Keep an eye on your inbox! Awaken Wellness NC promptly sends out email updates whenever there’s a change in your refund status. Look for emails with the subject line containing "Refund Update" to stay informed.
Account Dashboard: For a comprehensive view, log in to your account on the Awaken Wellness NC website. Navigate to the Billing Section, where you can find a detailed breakdown of your refund requests and their current statuses.
Order History: In your account settings, access the Order History tab. This section not only shows past purchases but also the status of any refunds you have requested, making it easy to track progress in one place.
In-App Notifications: If you use the Awaken Wellness NC mobile app, enable notifications. You’ll receive real-time alerts about your refund status directly on your device, ensuring you’re updated instantly.
Progress Details: When checking your refund status, be sure to note the specific details provided, such as the expected processing time and any additional steps that may be required from your side to expedite the process.
FAQ
If you forget to cancel your membership on time, unfortunately, we are unable to process refunds for that billing cycle. We encourage all clients to keep track of their cancellation deadlines to avoid any unexpected charges. For future convenience, consider setting reminders or reviewing our cancellation policy.
Refund processing times can vary depending on the payment method used. Generally, it may take up to 5-10 business days for the refund to appear in your account after it has been processed. Please check with your financial institution for specific timelines related to your account.
If you see a charge but do not have an active subscription, please first check your account details to ensure that no active subscriptions are linked. If everything appears correct, contact our customer support team with your charge details for further assistance and clarification.
If you're unable to secure a refund directly from Awaken Wellness NC, consider reaching out to their customer service once more for further assistance. You may also explore escalating your inquiry within their support system to ensure your concerns are addressed. Additionally, reviewing your account details and any related policies could provide insight into available options.
If Awaken Wellness NC is unable to issue a refund, consider reviewing their refund policy thoroughly to ensure all conditions have been met. You may also reach out to their customer support team again for clarification regarding your request, or check your account details to confirm any terms associated with the service you received.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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