Most users seldom consider billing until an unexpected charge catches them off guard, such as an automatic subscription renewal. This guide is designed to help you navigate the refund process for e-gree: contracts, documents, offering clear insights into eligibility and the steps required to request your money back promptly. Our aim is to ensure you feel confident and informed as you manage your refunds.
What You Should Prepare Before Applying For Refund
Account Information: Your e-gree account ID or email used to register.
Transaction ID: The unique reference number for the transaction you are requesting a refund for.
Service/Product Details: Description of the contract or document that is the subject of the refund request.
Proof of Payment: Receipt or transaction confirmation showing the payment made for the service.
Terms and Conditions: Copy of the terms agreed upon at the time of purchase, particularly refund policies.
Cancellation Confirmation: Any communication or ticket indicating that the service has been cancelled (if applicable).
Reason for Refund: Written statement explaining the reason for your refund request.
Date of Purchase: The date when the service/product was purchased.
Supporting Documents: Any relevant documentation that may support your claim (e.g., emails with customer service, screenshots).
Contact Information: A reliable method to reach you for further communication (phone number, secondary email).
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
5-10 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from e-gree: contracts, documents
At e-gree: contracts, documents, users have specific rights regarding refunds due to the nature of our services, which focus on the provision and management of digital contracts and documentation. Understanding your eligibility for a refund can vary based on your usage and account circumstances.
The following situations may qualify for a refund:
Subscription Service Adjustments: If a user chooses to change their subscription plan and unintentionally incurs charges for overlapping periods, this may be a scenario where users could inquire about potential refunds for the extra charges incurred.
Service Availability: In the event that a subscribed-to feature or tool is unavailable for a significant duration due to technical issues, users might be eligible for a refund for the period during which they were unable to access the service.
Documentation Errors: If there is an issue with the generated documents that directly impacts their usability, users may qualify for a refund if the issue cannot be resolved in a timely manner.
Account Management Queries: Users who experience challenges with their account setup or configuration that prevent access to purchased services might explore eligibility for refunds, depending on the provided resolution options at the time of inquiry.
These scenarios reflect typical situations that users of e-gree: contracts, documents may encounter. It's important to review your account specifics and reach out for further clarification regarding your eligibility for a refund based on your individual circumstances.
Step-by-Step Process to Request Your e-gree: contracts, documents Refund Like a Pro
If you purchased through e-gree: contracts, documents:
Visit e-gree.app.
Log in to your account.
Navigate to the Account Settings section.
Select Billing or Subscriptions.
Click on Request a Refund.
Fill out the refund request form, mentioning that your account was unused or that the subscription renewed without notice.
Submit the form and take note of the confirmation number.
Wait for a response via email and check your spam folder if necessary.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the e-gree subscription.
Tap Report a Problem next to the subscription.
Choose the reason for your refund, such as "Renewed without notice" or "I didn’t use the subscription".
Follow the prompts to submit your request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu (three horizontal lines in the upper-left corner).
Select Subscriptions.
Find your e-gree subscription and tap on it.
Tap Cancel Subscription.
After cancellation, go back to the app menu and select Account.
Click on Order History, find the charge, and tap on it.
Select Refund and state that the subscription was unused or renewed unexpectedly.
Submit your request for processing.
If you purchased through Roku:
Turn on your Roku device and navigate to the Home screen.
Select Streaming Channels and access the Channel Store.
Locate the e-gree channel.
Select Manage Subscription or Subscription Details.
Click on Cancel Subscription.
Visit the Roku website and log in to your account.
Navigate to the My Account section.
Review your purchase history and find the e-gree subscription.
Click on Request a Refund.
Mention that the service was not used or renewed without prior notice in your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to e-gree: contracts, documents for Refund
I am writing to request a refund for the amount of [Amount] due to [describe reason].
If applicable, I have attached relevant documentation to support my request.
I would appreciate your confirmation of this request within the next 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting approval.
You will receive a notification once your request is reviewed within 1-3 business days.
Processing
Your refund is currently being processed according to our policies.
You may see a temporary hold on your account; refunds typically take 3-5 business days to complete.
Refunded
Your refund has been successfully issued and processed.
The funds should reflect in your account shortly, usually within 1-2 business days.
Partially Refunded
A portion of your refund request has been approved and processed.
You will see a partial amount credited back, and may inquire about the remaining balance.
Completed
Your refund process is complete, and no further action is required.
You can check your transaction history to confirm the refund in your account.
Canceled
Your refund request has been canceled, possibly due to conflict with our policies.
You will need to contact customer support for further clarification and next steps.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At e-gree: contracts, documents, users may occasionally find themselves seeking refunds due to various account management situations. Below are some realistic scenarios highlighting how users successfully claimed refunds.
Subscription Downgrade: A user decided to downgrade their subscription plan to save costs but was charged for the higher tier due to a timing issue. After explaining the situation to e-gree customer support, the user received a refund for the difference in charges.
Accidental Add-On Purchase: A user mistakenly added a premium document template to their cart while managing their subscription. Upon realizing the error just minutes after completing the purchase, they contacted e-gree’s support team, who promptly issued a refund for the add-on purchase.
Billing Cycle Clarification: A user noticed an unexpected charge in their account during a billing cycle transition and sought clarification. After verifying the timing of their subscription change, e-gree provided a refund for the additional charge, ensuring clear communication throughout the process.
Service Interruption: A user experienced a temporary service interruption during a critical contract drafting period. After reaching out to e-gree's support, they were informed of compensation policies and successfully received a refund for that month’s subscription fee as a resolution for the inconvenience.
The Easiest Way to Get a e-gree: contracts, documents Refund
If you're frustrated trying to get a refund from e-gree: contracts, documents—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with e-gree: contracts, documents is straightforward and designed for efficiency. Here are some specific ways to stay updated on your refund:
Email Notifications: e-gree: contracts, documents will send you email updates whenever there’s a change in your refund status. Make sure to check your inbox for messages from us; these emails will indicate whether your refund has been initiated, completed, or requires further action.
In-App Notifications: If you’re using the e-gree mobile app, enable push notifications to receive real-time updates on your refund status directly to your device. This way, you won’t miss any important updates.
Account Dashboard: Log in to your account on e-gree to access your Dashboard. Navigate to the 'Billing' section to view the latest status of your refund. It provides a clear overview of the refund progress and detailed timestamps.
Order History: Check the 'Order History' section in your account settings to see all transactions, including refunds. Here, you can locate your specific order, view its details, and track the refund process associated with it.
Refund Progress Details: e-gree provides clear information about each stage of your refund, such as "Processing," "Refund Approved," or "Refund Completed." Make sure to take note of any additional information or required actions listed.
Merchant-Specific Tracking Features: Some merchants may offer a tracking feature unique to their products or services. Make sure to refer to the specific merchant's page for tailored updates related to your purchase.
FAQ
If you forgot to cancel your subscription on time, refunds are generally not provided as per the terms of service. It’s recommended to review the cancellation policy outlined in your contract for specific details. We encourage you to reach out to customer support for further assistance regarding your situation.
Refund processing times can vary depending on your bank or payment method, but typically, you can expect to see the funds reflected in your account within 5 to 10 business days. Keep in mind that some financial institutions may take longer to process the refund after it has been initiated. If you have any concerns about your refund status, please contact our support team for assistance.
If you see a charge but don't have an active subscription, please check your account history for any previous subscriptions or trial periods that may still be active. If you believe the charge is incorrect, you can reach out to our support team with your account details for further assistance.
If you are unable to receive a refund directly from e-gree: contracts, documents, consider reaching out to their customer service again for further assistance. You may also explore escalating your request within their support system or reviewing your account details to ensure all information is accurate and up to date.
If e-gree: contracts, documents is unable to issue a refund, consider reviewing their refund policy for guidance on eligibility and procedures. You can also reach out to their support team again to clarify any concerns or ask for additional assistance. Ensure that your account details are accurate and up to date, as this may facilitate the review process.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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