Many users often overlook billing until an unexpected charge catches their attention, perhaps due to an automatic subscription renewal. This guide is designed to help you navigate the refund process with Eagle Finance, ensuring you understand who's eligible for a refund and the steps needed to request your money back swiftly. With clear instructions and helpful insights, we aim to make your experience as seamless as possible.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and account number associated with Eagle Finance.
Transaction ID: The unique identifier for your transaction, found in your transaction history.
Proof of Purchase: A copy of your receipt or confirmation email that shows the purchase made with Eagle Finance.
Refund Request Form: Complete their specific refund request form, if available, accessible via your account dashboard.
Relevant Account Statements: Screenshots or copies of recent statements that reflect the transaction in question.
Communication Records: Any emails or correspondence related to the transaction, including previous refund inquiries.
Reason for Refund: A clear explanation of why you are requesting the refund, including any relevant dates and details.
Membership or Subscription Details: If applicable, details about your subscription (e.g., start date, tier, etc.), which may influence your refund eligibility.
Compliance with Refund Policy: Review Eagle Finance's refund policy to ensure your request aligns with their guidelines.
Contact Information: A reliable phone number or email for correspondence regarding your refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
Debit Card
3-5 working days
Bank Transfer
5-7 working days
PayPal
2-4 working days
Apple Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Eagle Finance
Eagle Finance provides a range of financial services aimed at helping users achieve their financial goals, including personal loans and financial planning. Understanding your rights and eligibility for refunds is important to manage your account effectively. Refund eligibility may depend on specific circumstances related to the services you have accessed or cancelled, as well as the terms of your agreement with Eagle Finance.
Users may qualify for a refund under the following scenarios:
Service Cancellation Within the Refund Period: If you cancel a service within the designated refund window stated in your agreement, you may be eligible for a refund.
Account Management Changes: Users who experience significant changes in their account status, as permitted by the terms, might qualify for a refund depending on the circumstances surrounding those changes.
Financial Product Dissatisfaction: If a financial product does not align with your needs as outlined during your initial consultation, discussing your concerns with customer service may lead to eligibility for a refund.
Promotional Offers: If you participated in an introduction or promotional offer that does not proceed as advertised, you might be eligible for a refund, contingent on the specific terms of that promotion.
Service-Specific Inquiries: If you believe that the financial service received did not meet the outlined expectations in your agreement, you should inquire about your eligibility for a refund based on those specific scenarios.
It's advisable to review your individual circumstances and the terms of service to understand potential eligibility for refunds. For any clarification, contacting Eagle Finance's customer service can provide guidance tailored to your specific situation.
Step-by-Step Process to Request Your Eagle Finance Refund Like a Pro
If you purchased through Eagle Finance.com:
Visit the Eagle Finance website and log into your account.
Navigate to the Account Settings section.
Locate and click on Billing Information.
Select the Manage Subscriptions option to view your active membership.
Find the specific subscription you wish to request a refund for and click on it.
Look for the Request Refund button and click it.
In the messaging box, mention that the subscription renewed without prior notice.
Explain that your account has been unused, and kindly request a refund.
Submit the request and keep an eye on your email for a confirmation or follow-up.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Choose Subscriptions to see your active subscriptions.
Find and select the Eagle Finance subscription.
Tap Cancel Subscription if you haven’t already canceled it.
Return to the main subscription page and click Report a Problem.
Select Request a Refund from the available options.
In the message section, highlight that the subscription renewed without notice and state the account was unused.
Submit your request and monitor your email for updates.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) in the top-left corner.
Go to Account and select Subscriptions.
Find the Eagle Finance subscription and select it.
Tap Cancel Subscription if you're still subscribed.
After canceling, tap on the subscription again and look for a Report a Problem or Request a Refund option.
In your message, mention that the subscription renewed without your acknowledgment.
Emphasize how the account has been unused since the renewal.
Complete the submission and check your email for any responses.
If you purchased through Roku:
Turn on your Roku device and navigate to the Home screen.
Scroll down and select Streaming Channels.
Select Account under the settings menu.
Log into your Roku account.
Go to Manage Subscriptions and find the Eagle Finance subscription.
Click on Unsubscribe to stop future charges.
Visit the Roku website on a browser and sign in to your account.
Look for the option to Contact Support regarding refunds.
In your message, mention that the subscription renewed unexpectedly and state that you have not used the service.
Submit your inquiry and wait for a response via email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to bring to your attention that [describe reason].
In light of this situation, I would like to request a refund in the amount of [Amount].
I have attached the relevant documentation for your review.
I would appreciate if you could confirm the status of my request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted and is awaiting approval.
Your refund is in the queue and will be processed shortly. You will be notified once it's approved.
Processing
The refund has been approved and is currently being processed.
Your refund is actively being handled. Expected completion is within 3-5 business days.
Refunded
The refund has been successfully completed.
The amount has been credited back to your account. Check your balance.
Partially Refunded
A portion of your total refund has been issued.
You will see a partial refund on your account. Contact support for further details on the remaining balance.
Completed
The refund process has been finished, and funds are available.
The refund is finalized. No further action is needed.
Canceled
The refund request was canceled by the user or system.
Your refund has been canceled. If you believe this is an error, contact customer service.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Eagle Finance, users engage with various financial products and services tailored to their needs. Here are some real user scenarios where refunds were successfully claimed, illustrating common situations faced by customers:
A customer realized that their subscription to Eagle Finance's premium financial analysis tool was set to renew, but they no longer needed the service. After contacting support to clarify their subscription status and expressing their intention to avoid renewal, they successfully received a refund for the upcoming charge.
During the onboarding process for new investment tracking software, a user encountered technical difficulties that prevented them from accessing key features. They reported this issue to support, and after confirming that the service did not meet their expectations, they were awarded a refund for the initial setup fee.
A user intended to switch to a different tier of service within Eagle Finance but mistakenly selected the wrong plan. Upon realizing the error shortly after, they reached out to customer support for assistance in adjusting their plan. The support team facilitated the change and processed a partial refund for the difference in pricing.
A long-time subscriber sought clarification about a recent billing issue regarding promotional discounts on their plan. After providing necessary details, the support team verified the discount was not applied correctly and promptly issued a refund for the difference in charges, ensuring the user felt valued and supported.
The Easiest Way to Get a Eagle Finance Refund
If you're frustrated trying to get a refund from Eagle Finance—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
At Eagle Finance, tracking your refund status is straightforward and efficient. By utilizing our multiple communication channels and tools, you can stay informed about your refund process. Here’s how to track your refund status effectively:
Email Notifications: Once your refund request is processed, you’ll receive an email update with your refund status. Look for emails from Eagle Finance with the subject line "Refund Update" to stay informed.
In-App Notifications: If you have the Eagle Finance mobile app, ensure notifications are enabled. You will receive instant updates about your refund progress directly through the app.
Account Dashboard: Log into your Eagle Finance account and navigate to the Order History section. Here, you can easily find the status of your refund alongside detailed transaction information.
Billing Section: Visit the Billing section of your account settings. This area provides comprehensive insights into all your transactions, including pending refunds and their estimated processing times.
Refund Progress Details: Eagle Finance provides transparent updates about your refund progress, including whether it's pending, processed, or completed. Each status update includes an estimated timeframe for your refund to be finalized.
Customer Support Chat: If you have any questions about your refund, use the live chat feature on our website. Our support team can provide real-time updates and assistance with your inquiry.
FAQ
Refunds from Eagle Finance typically depend on their specific policies regarding cancellation terms. If you forgot to cancel within the designated timeframe, it's recommended to reach out to their customer service for assistance. They may be able to offer options based on your situation.
Refunds from Eagle Finance typically take 3 to 5 business days to process. However, the exact time can vary based on your financial institution’s policies. We recommend checking with your bank for the most accurate timeline regarding the posting of your refund.
If you see a charge from Eagle Finance but do not have an active subscription, please double-check your account details and any previous transactions. If you still have questions about the charge, reach out to our customer support team through the contact information provided on our website for assistance. They will be able to help clarify the situation and provide guidance on the next steps.
If you are unable to get a refund directly from Eagle Finance, you may want to consider reaching out to customer service again for further clarification or assistance. Additionally, escalating your request within the support system might provide more options. Reviewing your account details for any discrepancies could also be helpful in addressing the situation.
If Eagle Finance refuses to issue a refund, you may want to carefully review their refund policy to ensure you have all necessary information. Additionally, consider reaching out to their customer support team again for clarification or to discuss your situation further. Checking your account details and transaction history may also provide useful context for your request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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