Many individuals only focus on billing when an unexpected charge appears, such as an automatic subscription renewal. This guide is designed to help you navigate the refund processes for Earnin and Planet Fitness, explaining who is eligible for refunds and the straightforward steps to request your money back quickly. Whether you're looking to better understand your options or need assistance with a specific situation, we’re here to provide the clarity you need.
What You Should Prepare Before Applying For Refund
Earnin Account Information: Your registered email address and phone number associated with your Earnin account.
Transaction History: A detailed statement of your transactions for the period relevant to your refund request.
Refund Reason: A clear explanation of why you are requesting a refund (e.g., double payment, service not rendered).
Planet Fitness Membership ID: Your membership ID number for identification purposes.
Proof of Payment: Screenshots or receipts of the payments made via the Earnin app or your bank account statements showing the transactions.
Any Correspondence: Previous communication with Earnin or Planet Fitness customer service regarding your refund request.
Cancelation Confirmation: If applicable, any confirmation emails or messages related to the cancellation of your Planet Fitness membership.
Transaction IDs: Specific transaction IDs associated with payments made to both Earnin and Planet Fitness that are relevant to your refund request.
Photo ID: A government-issued photo ID for verification purposes if required by customer service.
Account Access: Ensure that you have access to your Earnin app and Planet Fitness online account to expedite the process.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Debit Card
3-5 working days
Bank Transfer
3-7 working days
Credit Card
5-10 working days
Earnin App (Automatic)
1 working day
Cash Payment
Instant to 1 working day
Bank Draft
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Earnin and Planet Fitness
At both Earnin and Planet Fitness, users have specific rights regarding their subscriptions and services. Understanding the eligibility for refunds is vital for effectively managing your account. Each platform offers unique services that may lead to differing refund scenarios depending on the user's situation.
Earnin provides users with access to their earned wages before payday. As such, the eligibility for refunds with Earnin typically revolves around the availability of funds and the user’s account management. Planet Fitness, on the other hand, offers gym memberships and services that may entail recurring billing, leading to specific scenarios where users might inquire about refunds.
The following situations may qualify for refunds from Earnin and Planet Fitness, depending on individual account circumstances:
Loan Amount Adjustments: Users may inquire about refunds related to an adjustment in the amount borrowed based on their earnings and repayment capabilities.
Subscription Status Changes: If a user changes their membership type, they may be eligible for a partial refund depending on the timing and nature of the change.
Miscalculations in Earned Wage Requests: Users who find discrepancies in the amount requested for their earned wages may be eligible to address their situation for possible adjustments.
Membership Cancellations: Users at Planet Fitness who have appropriately followed the cancellation process may inquire about refunds for any applicable fees based on their membership terms.
Service Interruptions: If there are interruptions in the provided services that directly affect the use of membership benefits, this may lead to considerations for refunds.
Each of these situations depends on individual account details, and users are encouraged to reach out to customer support for specific inquiries regarding their eligibility for a refund.
Step-by-Step Process to Request Your Earnin and Planet Fitness Refund Like a Pro
If you purchased through Earnin:
Open the Earnin app on your mobile device.
Tap on the Profile icon in the top-left corner.
Select Help Center from the menu options.
Scroll down and tap on Manage My Account.
Select Refunds from the list of topics.
Choose the appropriate refund option related to your inquiry.
In your request, mention that the service was not utilized or that you were not aware of the renewal.
Submit your request and wait for a confirmation email regarding your refund status.
If you purchased through Planet Fitness:
Go to the Planet Fitness website and log into your account.
Click on the Account tab at the top of the page.
Select Billing from the dropdown menu.
Locate the Transaction History section.
Find the charge you wish to request a refund for and click Report Issue.
Specify that the charge was for a membership you no longer use or was unexpected.
Follow the prompts to complete your refund request and monitor your email for updates.
If you purchased through Apple:
Open the Settings app on your iPhone.
Tap on your Apple ID at the top of the screen.
Select Subscriptions from the menu.
Find the subscription linked to your membership.
Tap Cancel Subscription if necessary, then tap Report a Problem.
Select the charge you wish to report, and choose Request a Refund.
Emphasize that you were unaware of the renewal at the time.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Profile icon in the top right corner.
Select Payments & Subscriptions.
Tap Subscriptions and select the membership you wish to refund.
Click on Cancel Subscription, then select Report a Problem.
Mention that the service was not used recently, or that you were not notified of the renewal.
Submit the request and check your email for confirmation.
If you purchased through Roku:
Visit the Roku website and log into your account.
Navigate to Manage My Subscriptions from the account settings.
Find the subscription related to your membership.
Select Cancel Subscription to stop future charges.
On the following page, click Need Help? to report an issue.
State that the renewal was unexpected or that the service has been unused.
Submit the report and await further correspondence from Roku.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Earnin and Planet Fitness for Refund
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation for your review.
Please confirm receipt of this email and my refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated but not yet processed.
Your request is under review. Check back later for updates.
Processing
The refund request is in the process of being handled.
Your refund is on its way, usually taking up to 5-7 business days.
Refunded
The refund has been successfully processed and money returned.
You should see the funds back in your account shortly.
Partially Refunded
A part of the transaction amount has been refunded.
You will receive a partial refund, and you may want to check why.
Canceled
The refund request has been canceled before processing.
Your initial transaction remains unchanged; no refund has been issued.
Completed
The refund process has been finalized.
All refund transactions are settled; check your bank account for confirmation.
Real User Scenarios: When and How Refunds Were Successfully Claimed
In this section, we explore a few realistic scenarios where users effectively managed their accounts with Earnin and Planet Fitness, leading to successful refund claims.
Subscription Adjustment at Planet Fitness: A user realized that their fitness goals had shifted and decided to downgrade their Planet Fitness membership from the Black Card option to a basic membership. After contacting customer service, they successfully received a pro-rated refund for the unused portion of the upgraded plan.
Earnin Cashout Timing Issue: A user attempted to cash out their earned wages through Earnin but accidentally requested twice due to a delayed notification. Upon reviewing their account and reaching out to support, they received confirmation that the duplicate request was addressed, leading to a prompt refund for the additional amount.
Account Overcharge at Planet Fitness: After noticing an unexpected charge on their Planet Fitness account, a user checked their membership history and found it was a billing error linked to automatic fitness class renewals they had previously opted out of. By reaching out to customer support, they provided the necessary details and received a full refund for the extra charge.
Earnin App Glitch: A user experienced a temporary glitch within the Earnin app, resulting in an erroneous charge. They contacted customer support with their account details. Following a review, they received a refund based on the clarification provided regarding the app's functionality during that time.
The Easiest Way to Get a Earnin and Planet Fitness Refund
If you're frustrated trying to get a refund from Earnin and Planet Fitness—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Earnin and Planet Fitness can be seamless when you know where to look and what to expect. Here are specific tips to help you efficiently track your refund status in both platforms.
Earnin Email Notifications: After initiating a refund request, check your email for updates from Earnin. They typically send notifications when your refund status changes, so keep an eye on your inbox and spam folder for these updates.
In-App Alerts on Earnin: Open the Earnin app and navigate to the notifications section. Here, you can receive real-time updates regarding your refund request and any necessary actions you might need to take.
Account Dashboard on Earnin: Log into your Earnin account and visit the dashboard. Under the "Transactions" section, you can find detailed information regarding your refund status, including the expected processing time.
Planet Fitness Email Communication: Similar to Earnin, Planet Fitness sends email confirmations regarding your refund status. Look for messages that indicate refund request acceptance or processing times.
Planet Fitness Account Dashboard: Access your account on the Planet Fitness website or app. Under the "Billing" or "Membership" sections, you should see your transaction history, which includes updates on refund requests.
In-App Notifications from Planet Fitness: The Planet Fitness app may also provide push notifications related to your refund status, so enable notifications to receive updates directly on your mobile device.
Refund Progress Information: Both Earnin and Planet Fitness generally indicate whether your refund is pending, in process, or completed. Look for these status updates in the account sections mentioned above.
Earnin Chat Support: If you have any questions or concerns about your refund, utilize Earnin's in-app chat feature to get direct assistance from their support team.
Planet Fitness Customer Support: For specific refund issues, reach out to Planet Fitness customer service via their official website or app. They can provide detailed information on your refund status.
FAQ
If you've forgotten to cancel your Earnin or Planet Fitness membership on time, refunds may not be guaranteed due to their respective policies. However, it's always a good idea to reach out to their customer support directly, as they can provide specific guidance and potentially offer solutions.
Refund processing times can vary depending on the financial institution and the payment method used. Generally, you can expect to see the refund reflected in your account within 3 to 5 business days after it has been processed by Earnin or Planet Fitness. For more specific details, it's recommended to check directly with your bank or payment provider.
If you see a charge but do not have an active subscription, please first check your account details on the respective app or website to confirm your subscription status. If you still believe there is an error, reach out to customer support for both Earnin and Planet Fitness, as they can assist you in reviewing your account and provide clarity on the charge.
If you're unable to secure a refund directly from Earnin or Planet Fitness, consider reaching out to customer service once more for further assistance. You may also want to explore escalation options within their support systems to ensure your concerns are addressed. Additionally, reviewing your account details may provide insights into your transactions and any potential alternatives available.
If Earnin and Planet Fitness are unable to issue a refund, you can start by reviewing their respective refund policies to ensure you meet the necessary criteria. It may also be beneficial to contact their customer support again for further clarification or to explore any additional options available. Checking your account details may help ensure that all information is accurate and up-to-date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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