Managing subscriptions can sometimes lead to unexpected charges, often causing confusion for many users. This guide is designed to help you understand how EasiYo AU refunds work, identify who is eligible for a refund, and walk you through the quick steps to request your money back. With clear information and straightforward instructions, you’ll find everything you need to resolve billing questions with ease.
What You Should Prepare Before Applying For Refund
Order Number: Locate your unique order number from your EasiYo receipt or confirmation email.
Proof of Purchase: Keep a copy of your invoice or receipt that shows the transaction details.
Product Information: Note the specific product name and flavor you are seeking a refund for.
Reason for Refund: Be prepared to explain the reason for your refund request, whether it concerns product defects, quality issues, or dissatisfaction.
Contact Information: Ensure your email address and phone number associated with your EasiYo account are current for communication.
Photos: If applicable, take photos of the product or issue that necessitates the refund.
Return Instructions: Check if you need to return the product and prepare to follow any return instructions provided by EasiYo AU.
Account Information: Have your EasiYo account details on hand for verification purposes.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Direct Bank Transfer
3-7 working days
Afterpay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from EasiYo AU
At EasiYo AU, we strive to provide high-quality products and services to our customers. Understanding your rights and eligibility for refunds is important in ensuring a satisfactory experience with our offerings. Below are specific scenarios that may qualify you for a refund based on your interactions with EasiYo AU.
Product Defects: If you receive a product that is defective or damaged upon arrival, you may be eligible for a refund or replacement. Documentation, such as photographs of the damaged items, may be required.
Incorrect Orders: In instances where you receive the incorrect product or quantity, you may qualify for a refund or exchange. Providing details of your order and the received items will be necessary for resolution.
Subscription Cancellations: For subscription services, if you choose to cancel your subscription within the designated period, you may be eligible for a refund for any subsequent billing cycles. Please ensure that the cancellation is confirmed in line with the policy guidelines.
Unsatisfactory Product Experience: If a product does not meet your expectations based on the described features and benefits, you may contact our customer service to discuss potential eligibility for a refund. Specific criteria may apply based on the nature of the complaint.
Shipping Issues: In cases where products are lost during transit or significantly delayed beyond the expected delivery timeframe, you might be eligible for a refund. Details such as tracking information will assist in evaluating the situation.
We encourage you to reach out to our customer service team for assistance regarding any refund inquiries. They can provide guidance specific to your situation and help facilitate the process.
Step-by-Step Process to Request Your EasiYo AU Refund Like a Pro
If you purchased through EasiYo AU.com:
Visit the easiyo.com website.
Scroll down to the bottom and click on Contact Us.
Choose the Membership and Subscription Queries option from the dropdown menu.
Fill in the Contact Form with your personal details.
In the message box, mention that your subscription renewed without notice and include details of when the charge occurred.
Submit the form and wait for a response from the support team.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the EasiYo AU subscription.
Scroll down and select Report a Problem.
Choose a relevant issue such as “Didn’t mean to subscribe” or “Item didn’t work as expected.”
In the details, mention that the subscription auto-renewed and that you didn't intend to continue the service.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu (three horizontal lines) in the top left corner.
Select Subscriptions.
Find your EasiYo subscription and tap on it.
Select Cancel Subscription.
After cancellation, you will be directed to a page to request a refund.
In the refund request box, note that the subscription renewed without prior warning and that you haven’t used the service.
If you purchased through Roku:
Go to My Account on the Roku website.
Login and select Manage Account.
Locate the EasiYo subscription under your active channels.
Click on Unsubscribe from the channel options.
After unsubscribing, contact Roku customer support through the Contact Us section of the website.
In your message, mention the unsolicited renewal and that you had no intention of continuing the subscription.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to EasiYo AU for Refund
Script
Copy
Subject: Refund Request – EasiYo AU Account [Your Email]
Dear EasiYo AU Team,
I hope this message finds you well.
I would like to bring to your attention a billing situation: [describe reason].
In light of this, I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation for your reference.
Could you please provide confirmation of this request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
This means you may need to wait 1-3 business days for processing to begin.
Processing
Your refund is currently being processed.
During this stage, it typically takes 3-5 business days for the refund to be completed.
Refunded
The total amount has been refunded to your original payment method.
You should see the funds reflected in your account within 3-7 business days.
Partially Refunded
A portion of your refund has been issued.
You will receive the partial amount shortly, with any remaining balance pending further review.
Completed
Your refund process is fully completed.
You have successfully received your refund and the transaction is closed.
Canceled
Your refund request has been canceled.
If you believe this is an error, please contact our customer service for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At EasiYo Australia, users may encounter various situations that prompt them to seek a refund. Here are some realistic scenarios that illustrate how users successfully claimed their refunds:
Subscription Plan Change: A customer realized they had accidentally upgraded their subscription plan from a monthly to an annual package. After contacting customer support for clarification on the charges, they were guided through the cancellation process and successfully received a refund for the difference.
Order Delivery Delays: A user ordered an EasiYo yogurt maker and experienced significant delays in delivery due to shipping issues. Upon reaching out to customer service, they were offered a full refund for the order, ensuring they were satisfied despite the inconvenience.
Product Return: A family purchased a bulk order of yogurt mixes that their children did not enjoy. After trying a few different flavors, they decided to return the remaining products. EasiYo AU provided clear instructions for the return process and quickly initiated a refund upon receipt of the returned items.
Account Management Inquiry: An existing customer noticed an unexpected charge on their account for a seasonal promotion they believed was included in their previous order. After a quick chat with customer support that clarified the details of the promotion, the misunderstanding was resolved, leading to a refund for the unnecessary charge.
The Easiest Way to Get a EasiYo AU Refund
If you're frustrated trying to get a refund from EasiYo AU—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with EasiYo AU is a straightforward process thanks to their dedicated communication channels and user-friendly tools. Here's how to efficiently monitor your refund progress:
Email Notifications: Keep an eye on your email inbox for updates regarding your refund. EasiYo AU sends out confirmation emails when your refund is processed, including details like the amount and expected time frame for completion.
Account Dashboard: Log in to your EasiYo account and navigate to the Order History section. Here, you can see the status of your recent transactions, including any refunds that are pending, completed, or in progress.
In-App Notifications: If you have the EasiYo mobile app, check the notifications section for real-time updates on your refund status. The app provides alerts as your refund moves through different stages.
Billing Section: Visit the Billing Section of your EasiYo account settings. This area gives detailed information about all transactions, making it easy to track the status of your refund alongside other billing details.
Customer Support: If you're unable to find the information you need, contact EasiYo AU's customer support via the live chat feature on their website. They can provide up-to-date information about your refund status and any possible delays.
FAQ
If you forget to cancel your EasiYo subscription on time, we typically recommend reviewing our refund policy in detail. While we strive to accommodate our customers, refunds may depend on the specific circumstances and timing of your request. Please reach out to our customer service team for assistance and more information.
Refunds typically take between 3 to 5 business days to process once your request has been approved. The exact time can vary depending on your financial institution. Please allow some time for the funds to appear in your account after the processing period.
If you see a charge but do not have an active subscription, please first check your order history for any potential past purchases. If you still believe there's an issue, contact EasiYo AU's customer service with your order details for assistance in resolving the matter.
If you are unable to receive a direct refund from EasiYo AU, consider reaching out to their customer service team again for further assistance. You may also explore escalating your request within their support system for additional support. Additionally, reviewing your account details may help clarify any issues related to your refund request.
If EasiYo AU has declined your refund request, consider reviewing their refund policy to ensure your request aligns with their terms. You may also reach out to their customer support again for further clarification or assistance. Additionally, double-check your account details and past correspondence to ensure all information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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