How to Get an East Pointe Refund

• Order Number: Ensure you have your unique order number from the confirmation email for a smooth refund process.
• Proof of Purchase: Keep a copy of your purchase receipt or invoice related to the transaction.
• Account Information: Prepare your East Pointe account username or email associated with your account.
• Description of the Issue: Write a detailed description of the reason for your refund request, including any relevant dates and events.
• Photos or Documentation: Gather any relevant photos or documents that support your refund request, such as damaged items or correspondence related to the issue.
• Payment Method Details: Have the details of the payment method used (credit card number, PayPal account) ready for verification.
• Refund Form: Check if East Pointe requires a specific refund request form to be filled out and have it completed.
• Return Shipping Information: If the item needs to be returned, prepare the return shipping details, including tracking numbers.

*Working days are Monday to Friday, and don't include public holidays.

At East Pointe, we focus on providing flexible leasing options and services tailored to your business needs. Understanding your rights and eligibility for refunds is important to ensure a smooth experience as a tenant or client. Refund eligibility may arise from various account management situations, which we outline below.

• Cancellation of Lease Agreement: If you have officially canceled a lease agreement with East Pointe before the start date, you may be eligible for a refund of any prepaid rent or deposits, as specified in your lease terms.
• Service Interruptions: In cases where a substantial service interruption occurs that impacts your ability to conduct business, you may qualify for a prorated refund based on the duration of the interruption.
• Overpayment Situations: If there was an overpayment on your account for any rental period, you might be eligible for a refund after confirming the correct billing amounts.
• Lease Adjustments: Adjustments to your lease terms that result in a recalculation of fees may lead to enhanced eligibility for a refund of any excess payments.
• Policy Changes: Changes to East Pointe’s policies that directly affect your leased space or services may also be grounds for a refund, reflecting adjustments in service agreements.

We encourage you to review your lease or service agreement for specific terms and conditions that outline eligibility for refunds, as these can vary based on individual circumstances and agreements.

At East Pointe, users may occasionally find themselves in situations where a refund is warranted. The following scenarios illustrate how customers effectively navigated their accounts to claim refunds for various circumstances.

• After realizing that a planned conference booking needed to be rescheduled, a local business reached out to East Pointe’s support center. They provided details about their initial booking, and upon verification, were able to receive a full refund for their conference space rental.
• A startup client mistakenly purchased an annual membership plan instead of a quarterly option and quickly contacted East Pointe’s customer service. After explaining the situation, they were able to adjust their plan and receive a refund for the difference in charge, thanks to prompt assistance from the support team.
• A user who signed up for a virtual workshop was unable to attend due to a scheduling conflict. They contacted East Pointe well in advance of the workshop date and, upon confirming their registration, received a timely refund for the session.
• After experiencing a technical issue with an online resource provided for a seminar, a participant reached out to East Pointe to clarify their account issues. As a goodwill gesture, East Pointe issued a refund for the session as they resolved the user’s technical concerns.

Tracking your refund status at East Pointe is straightforward and efficient. East Pointe keeps you informed throughout the refund process through various channels and tools. Here's how to stay updated on your refund status:

• Email Notifications: East Pointe sends email updates whenever there is a change in your refund status. Make sure to check your inbox, including the spam folder, for emails titled "Refund Update" or similar.
• Account Dashboard: Log into your East Pointe account and navigate to the Billing Section of your account dashboard. Here, you’ll find a dedicated area for tracking refund requests, including dates and amounts.
• Order History: Your Order History page contains detailed information about all transactions, including any pending refunds. This section will show the status of your refunds in real time.
• Mobile App Notifications: If you use the East Pointe mobile app, enable push notifications to receive instant updates about your refund status directly on your smartphone.
• Refund Progress Information: East Pointe provides clear updates on the status of your refund, including when it has been initiated, processed, and completed. Look for progress indicators in the account dashboard for a visual representation of your refund status.