Billing matters often stay out of our minds until an unexpected charge catches us off guard, such as an automatic subscription renewal. In this guide, we aim to clarify how EasyBroker’s refund process works, who qualifies for refunds, and the straightforward steps you can take to request your money back swiftly. Our goal is to provide you with the information you need to navigate this process with ease and confidence.
What You Should Prepare Before Applying For Refund
Account Email: Ensure you have access to the email linked to your EasyBroker account for verification.
Transaction ID: Locate the unique transaction ID for the payment you wish to refund, which can be found in your account's billing history.
Subscription Details: Gather information about your subscription plan including the start date, payment cycle, and last payment made.
Reason for Refund: Prepare a clear explanation for the refund request, citing any relevant issues or discrepancies encountered with the service.
Proof of Issues: If applicable, compile any screenshots or documentation that illustrate the problems you faced with the service.
Contact Information: Make sure your current contact details are up-to-date within your EasyBroker account to facilitate communication.
Billing History: Review your billing history for any unauthorized charges or discrepancies that may support your request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
Bank Transfer
5-7 working days
PayPal
2-4 working days
Stripe
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from EasyBroker
At EasyBroker, users have specific rights concerning their subscription services, which are crucial in understanding potential refund eligibility. EasyBroker provides a platform for managing real estate listings and transactions, operating primarily on a subscription model. Users may have various circumstances due to account management needs, usage inquiries, or subscription adjustments that could influence the eligibility for refunds.
The following situations may qualify for a refund or credit under EasyBroker's policies:
Users who have upgraded their subscription level and wish to revert to a lower tier may be able to receive a refund for the unused portion of their upgraded service, depending on the timing of the transition.
If a user experiences a technical issue that significantly impairs their ability to use the platform during the initial trial period, they might be eligible for a refund, subject to specific conditions of the trial agreement.
Subscriptions that are canceled before the renewal date could result in a prorated refund for any remaining time on the billing cycle, in accordance with EasyBroker's cancellation policy.
In the event of a service interruption that lastingly affects the usability of the platform, users may inquire about potential compensation or partial refunds for that billing period.
Users who have purchased additional features or services that they find unsuitable or not as described may want to explore refund possibilities within a stipulated return or satisfaction period.
It is recommended that users familiarize themselves with EasyBroker’s full terms and conditions regarding billing and subscription services to understand their rights and any specific processes for claiming refunds or credits.
Step-by-Step Process to Request Your EasyBroker Refund Like a Pro
If you purchased through EasyBroker.com:
Visit the EasyBroker website and log into your account.
Navigate to the Account Settings section by clicking on your profile icon.
Select Billing from the menu.
Find the Subscriptions tab and click on it.
Identify the specific subscription for which you wish to request a refund.
Click on the Request Refund option.
In the message box, mention that you were charged without prior notice and emphasize that the subscription was not utilized.
Submit your refund request and check your email for confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the EasyBroker subscription.
Tap on Report a Problem.
Choose the reason for your refund request, like "I didn't authorize this charge" or "The subscription was unused."
Make sure to detail that you were unaware of the renewal.
Submit your request for a refund.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon and then select Subscriptions.
Locate the EasyBroker subscription you want to refund.
Tap on Manage followed by Cancel Subscription.
After canceling, go back to the subscription details and tap Report a Problem.
Explain that you were charged unexpectedly and that you did not make use of the subscription.
Stress the lack of notification about the renewal.
Follow the prompts to submit your refund request.
If you purchased through Roku:
Go to the Roku Home Screen.
Navigate to Settings and select Subscriptions.
Find your EasyBroker subscription and click on it.
Select Manage Subscription.
Choose to Cancel Subscription.
Visit the Roku website and log into your account.
Go to the Support section and look for Refund Request.
When filling the form, mention that the subscription renewed without notice and emphasize that it was unused.
Submit your request and await their response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation related to my account. The details are as follows:
[describe reason]
As such, I would like to request a refund in the amount of [Amount]. I have attached relevant documentation for your reference.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your assistance.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
You will be notified once your refund status changes or if additional information is required.
Processing
Your refund is currently being reviewed and processed by our team.
This stage may take up to 5 business days. Please be patient as we work through your request.
Refunded
The refund has been successfully processed and funds have been returned to your account.
Check your account for the credited amount. This may take 3-5 business days to appear in your bank statement.
Partially Refunded
A portion of your payment has been refunded.
Review the details of your transaction for the refunded amount. The remaining balance will be processed accordingly.
Completed
The refund process has been finalized with no further action needed.
Your refund is fully processed, and you may proceed with any further transactions.
Canceled
Your refund request has been canceled, either by you or due to policy violations.
If you believe this is an error, please contact support for clarification.
Real User Scenarios: When and How Refunds Were Successfully Claimed
In the world of real estate and property management, accurate billing and seamless account management are crucial. Below are some scenarios where users successfully claimed refunds from EasyBroker:
Subscription Downgrade: A user decided to downgrade their EasyBroker subscription from Premium to Basic. After the change, they realized that they had been billed for an additional month at the Premium rate. Upon contacting support, they clarified their subscription status and were promptly refunded the extra charge.
Accidental Plan Upgrade: A real estate agent inadvertently upgraded their EasyBroker plan while exploring new features. Recognizing the mistake within a few days, they reached out to customer service to revert to their original plan. EasyBroker facilitated the downgrade and processed a refund for the difference in subscription fees.
Service Interruption: A user experienced a rare technical issue that temporarily affected their account access during a critical listing. After reporting the interruption, they were assured of a resolution and offered a refund for the affected period as a courtesy gesture, reinforcing their commitment to customer satisfaction.
Billing Inquiry: A property management company noticed a discrepancy in their billing statement related to additional addon features. After submitting a query to support, they received a clear explanation regarding the charges and were refunded for an addon they had intended to cancel before the billing cycle began.
The Easiest Way to Get a EasyBroker Refund
If you're frustrated trying to get a refund from EasyBroker—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status in EasyBroker is a straightforward process, thanks to several integrated tools and features designed specifically for merchants. Here’s how you can efficiently monitor your refund progress:
Check Your Email Notifications: EasyBroker sends email updates regarding your refund status. Look for emails from support@easybroker.com, which will provide details about your refund request and any changes in status.
Utilize the EasyBroker Dashboard: Log in to your EasyBroker account and navigate to the Billing section. Here, you can view a comprehensive list of all transactions, including pending and completed refunds.
Order History Insight: In your account settings, access the Order History tab. This will display a detailed timeline of your transactions, along with their respective refund progress, allowing you to track the status of each refund request.
Real-Time In-App Notifications: With the EasyBroker mobile app, you can receive instant notifications about your refund requests. Ensure that notifications are enabled in your app settings to stay updated on any changes.
Refund Progress Indicators: Within the Billing section of your dashboard, EasyBroker provides detailed information about each refund's status, indicating whether it’s pending, in process, or completed. This feature allows for clear tracking at a glance.
Contact Support for Clarifications: If you have any questions or if updates seem delayed, you can contact EasyBroker support directly from your dashboard. The support team can provide further insights into the status of your refunds.
FAQ
EasyBroker generally does not offer refunds for subscription fees once the billing cycle has started, even if the cancellation was forgotten. It's best to review your subscription settings regularly to avoid this situation. If you have specific concerns, reaching out to EasyBroker's support team can provide further assistance.
Refunds from EasyBroker typically take 5 to 10 business days to process, depending on your bank or payment method. Once the refund is initiated on EasyBroker's end, it should reflect in your account according to your financial institution's processing times.
If you see a charge but do not have an active subscription, please start by reviewing your account details to ensure there are no pending services or previous subscriptions that might apply. If you're still unsure, contact EasyBroker's support team with your account information for further assistance and clarification.
If you're unable to obtain a refund directly from EasyBroker, consider reaching out to their customer service team again for further assistance. Additionally, you might explore escalating your request within their support system to ensure it receives the appropriate attention. Reviewing your account details and communications may also provide clarity on any ongoing processes.
If EasyBroker has declined your refund request, it's advisable to review their refund policy thoroughly to understand the criteria and conditions involved. You can also reach out to their customer support team once more for further clarification or assistance. Additionally, checking your account details and transaction history may help in ensuring all relevant information is accurately presented.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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