How to Get an EBB & FLOW LEGACY Refund

• Order Confirmation Email: Have the original confirmation email from your purchase, which includes details such as the order number and transaction date.
• Transaction ID: Locate the unique transaction ID associated with your purchase for easy reference.
• Reason for Refund: Clearly define your reason for requesting a refund, whether it's related to product quality, delivery issues, or dissatisfaction.
• Product Condition: Prepare to provide details about the condition of the product, especially if it’s related to a defect or damage.
• Photos of the Product: If applicable, attach clear photos of the product and its packaging to support your refund claim.
• Account Information: Make sure you have your account login details handy, as you might need to verify your identity through your EBB & FLOW LEGACY account.
• Return Shipping Details: Note the specifics about return shipping if you've been provided with a return label or instructions.

At EBB & FLOW LEGACY, customers engage with a unique selection of products and services that cater to personal growth and wellness. Given the nature of these offerings, refund eligibility is based on specific circumstances tied to the order processing and customer experience.

Users may have eligibility for refunds under the following situations:

• Product Quality Issues: If a product is defective or does not meet the expected quality standards upon delivery, customers may inquire about a return or refund.
• Misaligned Orders: In cases where the received product differs from what was ordered—in terms of size, color, or type—customers may be eligible for a refund.
• Service Appointments: For booked services that were not rendered due to unforeseen circumstances, users may seek a refund for the scheduled service.
• Delivery Delays: If an order is significantly delayed beyond the communicated timeframe, customers might explore refund options.
• Subscription Cancellation: In scenarios where customers cancel their subscription before the renewal period but notice a charge, there may be eligibility for a pro-rated refund depending on the timing of the cancellation.

These situations highlight the circumstances under which customers of EBB & FLOW LEGACY may explore potential refunds, ensuring that user experiences align with their expectations and satisfaction.

At EBB & FLOW LEGACY, users occasionally find themselves needing to navigate the refund process due to various account management situations. Here are several realistic scenarios where users successfully claimed refunds:

• Subscription Plan Change: A user decided to switch from a monthly to an annual subscription to save on costs. After realizing they were still charged for the monthly plan, they contacted customer service. With proof of their intention to switch and the timing of their request, they received a prompt refund for the monthly charge.
• Accidental Purchase of Extra Services: A user accidentally added an additional service to their account while exploring new features. Upon realizing the mistake, they reached out to the support team within a few hours. EBB & FLOW LEGACY honored their request for a refund since the service had not yet been utilized.
• Billing Cycle Clarification: A customer noticed an unexpected charge while reviewing their monthly statement. After a brief inquiry, they learned that it was due to a change in their billing cycle they had opted into. Understanding the situation, they requested a refund for the overlap in charges, which was granted since they had not used the services during that period.
• Technical Issue Resolution: A user experienced technical difficulties accessing their account for a short period during a crucial timeframe. Once the issue was resolved, they felt that they had missed out on the value of their subscription. They reached out to customer support, and after explaining their experience, they were issued a partial refund for the downtime encountered.

Tracking the status of your refund at EBB & FLOW LEGACY is straightforward and efficient. By following the steps below, you can stay informed about the progress of your refund and quickly resolve any issues that may arise.

• Email Notifications: After initiating a refund, check your email for updates from EBB & FLOW LEGACY. Look for emails with the subject line "Refund Update" or "Your Refund Status" which will provide real-time information on the progress of your refund.
• Account Dashboard: Log into your account on the EBB & FLOW LEGACY website and navigate to the Order History section. Here, you can find detailed information about your refunds, including the status, the date the refund was initiated, and any relevant notes regarding the processing time.
• In-App Notifications: If you have the EBB & FLOW LEGACY mobile app, make sure to enable notifications. Important refund updates will be sent directly to your device, allowing you to receive timely alerts without needing to log in frequently.
• Billing Section: Within your account settings, under the Billing section, you can view all financial transactions, including refunds. This area provides you with a clear overview of the amount refunded and any expected timelines for completion.
• Customer Support: If you have questions about your refund status, you can always reach out to the EBB & FLOW LEGACY customer service team via the Contact Us page on the website. They can provide personalized updates on your refund and help troubleshoot any issues you may encounter.