How to Get an Echelon Refund

• Order Number: Locate your unique order number from the confirmation email or your account purchase history.
• Account Information: Ensure you have your account email address and password ready to log in to your Echelon account.
• Purchase Date: Have the date of purchase noted to help expedite the refund process.
• Transaction ID: Find and record the transaction ID from your payment method or credit card statement.
• Reason for Refund: Clearly outline the reason for requesting a refund, such as product defect, service not as described, or change of mind.
• Supporting Documentation: Gather any relevant photos, screenshots, or communication regarding the issue with the product or service.
• Cancellation Confirmation: If applicable, ensure you have documentation of any cancellation requests made prior to the refund request.
• Subscription Details: If you are requesting a refund for a subscription service, prepare details of your subscription plan and billing cycle.

*Working days are Monday to Friday, and don't include public holidays.

Echelon provides a variety of subscription-based fitness services and products designed to enhance your workout experience. Understanding your eligibility for refunds is important in managing your subscription effectively. Here are some situations that may qualify for a refund based on your specific circumstances:

• Cancellation During Trial Period: If you are within the trial period and decide to cancel your subscription, you may be eligible for a refund of the subscription fee paid.
• Service Disruptions: If you experience significant interruptions in service availability that hinder your access to the platform for an extended period, this may qualify for a refund depending on the length and nature of the disruption.
• Product Returns: For physical products purchased, if they are returned within the specified return window in like-new condition, this could make you eligible for a refund for the product price.
• Billing Errors: Any unintentional inconsistencies in the billing amount, as assessed through your account details, might indicate eligibility for a refund under certain circumstances.
• Account Management Issues: If you encounter difficulties with your account during any transactions that result in discrepancies, this situation could potentially qualify you for refund considerations.

Your experience with Echelon is important, and if you believe your situation aligns with any of the above scenarios, reaching out to Echelon's customer support for clarification and assistance is recommended.

At Echelon, users often require assistance with refunds due to various circumstances related to their subscriptions and services. Here are some realistic scenarios illustrating how refunds were successfully claimed:

• Subscription Change: A user needed to downgrade their monthly subscription plan after realizing that the higher-tier features were not necessary for their workout routine. Upon contacting Echelon support, they explained their situation and successfully received a refund for the unused portion of the higher-tier subscription.
• Service Interruption: During a scheduled maintenance update, a user experienced several hours of unavailability with the streaming fitness classes. After submitting their feedback through the app, they were offered a partial refund for that month's subscription, which they happily accepted.
• Accidental Renewal: A user inadvertently renewed their subscription after deciding to pause their fitness journey for a few months. After contacting Echelon's customer service and clarifying their intention to pause instead of renew, they received a refund for the recent charge.
• Workout Platform Issue: A user faced technical difficulties accessing their favorite workout sessions due to an account issue during a promotional period. After reaching out to support for help, they not only received assistance but were also issued a refund for that month's subscription as a goodwill gesture for the inconvenience.

Keeping track of your refund status at Echelon is straightforward and user-friendly. Here are some efficient ways to monitor your refund process:

• Email Notifications: Echelon sends email updates regarding your refund status. Look for emails that include the subject line "Your Refund Update" for real-time notifications on progress.
• In-App Notifications: If you use the Echelon app, check the notifications section. Updates on refunds are pushed directly to the app for your convenience.
• Account Dashboard: Log in to your Echelon account and navigate to the "Order History" section. Here, you can see the status of your refund request along with any associated details.
• Billing Section: Within your account settings, visit the "Billing" tab to review all transactions, including any refunds. The status of each refund will be clearly indicated.
• Refund Progress Details: Echelon provides specific information about your refund process, including approval dates and estimated timelines. Check the "Refund Status" link next to your order for detailed updates.
• Merchant Support: If you have further questions, Echelon's customer support team is available via chat or email. Make sure to have your order number handy for faster assistance.