Many users often overlook billing details until an unexpected charge appears, such as an automatic subscription renewal. This guide is designed to help you understand how refunds work with Education Advisory Group, including eligibility criteria and the streamlined process for requesting your money back. Our aim is to provide you with clear and concise information, ensuring a smooth experience when navigating refunds. Whether you have questions about your subscription or need assistance with the refund process, this guide is here to support you.
What You Should Prepare Before Applying For Refund
Account Details: Your registered email address associated with your Education Advisory Group account.
Transaction ID: The specific transaction ID for the service you are requesting a refund for, which can be found in your account history.
Service Details: Clear identification of the service purchased (e.g., consultation, course enrollment) along with the date of purchase.
Reason for Refund: A concise explanation of why you are seeking a refund (e.g., service not delivered, dissatisfaction).
Proof of Payment: A copy of the receipt or confirmation email from your purchase that includes the amount paid and the payment method.
Contact Information: Your current phone number and any other relevant contact information for follow-up communication.
Previous Communication: Copies of any prior emails or correspondence regarding your request or issues encountered.
Refund Policy Acknowledgment: Familiarity with and acknowledgment of Education Advisory Group's refund policy to ensure compliance with their requirements.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
5-10 working days
Check
10-15 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Education Advisory Group
At Education Advisory Group, we strive to provide our users with comprehensive educational support services. Understanding users' rights regarding billing and refunds is essential for ensuring a positive experience with our offerings. Refund eligibility is generally dependent on the type of service rendered and individual account circumstances. Users may find that certain situations qualify for refunds based on the specific terms of their engagement with us.
Service Satisfaction: Users who feel that the educational services received did not meet the promised standards or descriptions presented at the time of enrollment may consider inquiring about potential refunds based on their experiences.
Cancellation Requests: For users who have formally communicated a desire to discontinue their subscription within the designated cancellation period and wish to review their billing history, eligibility for a refund may be assessed.
Program Changes: Users enrolled in programs that have undergone significant changes or modifications may want to discuss their account status to determine if a refund may be warranted due to these updates.
Account Management Inquiries: Individuals who have questions regarding their subscriptions and overall account management might find that certain adjustments or considerations could potentially qualify them for a refund.
Technical Issues: Users who encountered significant technical difficulties accessing services during their subscription period might wish to clarify if these challenges can lead to eligibility for a refund.
Step-by-Step Process to Request Your Education Advisory Group Refund Like a Pro
If you purchased through Education Advisory Group.com:
Visit the Education Advisory Group website.
Scroll down to the bottom and click on Support or Contact Us.
Choose the option to Email Support or use the specific Contact Form.
In your message, include details such as your full name, account email, and membership type.
Mention that your subscription renewed without sufficient notice or that the account was not utilized during the billing period.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Locate your subscription to Education Advisory Group.
Tap on Cancel Subscription if necessary.
Follow up by going to Report a Problem on the Apple website.
Find the applicable transaction and select Request a Refund.
In the refund request, state that the renewal was unexpected or emphasize that you did not use the service.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Profile icon in the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions and find your Education Advisory Group subscription.
Select Cancel Subscription if needed.
Go to the Google Play Help Center for the refund process.
Choose Request a refund and explain briefly that the service was not used or that you were surprised by the renewal charge.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Click on Your Account in the top menu.
Select Manage your subscriptions.
Find the Education Advisory Group subscription and select it.
Choose to Cancel Subscription if required.
To request a refund, contact Roku Support via their support page.
Detail in your message that the renewal was unexpected or that the service was not utilized.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
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Draft email to Education Advisory Group for Refund
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Copy
Subject: Refund Request – Education Advisory Group Account [Your Email]
Dear Education Advisory Group Team,
I hope this message finds you well.
I am writing to bring to your attention a billing situation related to my account. [describe reason]
I would like to request a refund in the amount of [Amount].
Please find the relevant documentation attached for your review.
I appreciate your attention to this matter and kindly request confirmation of my refund request within 3-5 business days.
Thank you for your assistance.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been initiated but is not yet processed.
You will receive a notification once the refund is in progress.
Processing
Your refund is currently being processed by our finance team.
You can expect the refund to be completed within 5-7 business days.
Refunded
The refund has been successfully issued to your original payment method.
Check your bank or payment account – the funds may take up to 3-5 business days to reflect.
Partially Refunded
A portion of your total payment has been refunded.
You will see a credit for the refunded amount and the remaining balance due will be sent via email.
Completed
Your refund request has been fully processed and closed.
No further action is needed; your refund is finalized.
Canceled
Your refund request has been canceled.
If you believe this is an error, please contact our support team.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Education Advisory Group, navigating the complexities of educational services and subscriptions can sometimes lead to the need for refunds. Below are some realistic scenarios where users successfully claimed refunds due to various circumstances.
Subscription Plan Change: A user realized mid-month that they had mistakenly upgraded their subscription plan to the premium tier, which included features they did not require. After reaching out to customer support to clarify their billing cycle, they were able to successfully revert to their previous plan and received a refund for the difference.
Service Disruption: During a scheduled online workshop, a technical glitch prevented a user from accessing the session. Upon contacting support, they verified the issue and provided a refund for the missed workshop, allowing the user to attend a future session at no extra cost.
Account Management Inquiry: A user experienced confusion over a billing statement that included charges for services they believed were already canceled. After discussing their account details with the support team, the user clarified their subscription status and was granted a refund for the applicable charges.
Accidental Enrollment: A student accidentally enrolled in a course they did not intend to take. Upon contacting Education Advisory Group’s support team with their situation, they were provided a refund for the course fee due to the inadvertent enrollment.
The Easiest Way to Get a Education Advisory Group Refund
If you're frustrated trying to get a refund from Education Advisory Group—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Education Advisory Group is straightforward when you know where to look. Here are some efficient ways to keep tabs on your refund process:
Check Your Email Updates: Education Advisory Group sends automated email notifications whenever there is an update regarding your refund status. Make sure to check your inbox (and spam folder) for emails containing progress updates.
Account Dashboard: Log into your account on the Education Advisory Group website and navigate to the Billing Section. Here, you will find detailed information about your refund requests and their current status.
Order History: In your account, under the Order History tab, you can view all past transactions, including pending refunds. This feature allows you to track the exact stage of your refund request.
Mobile App Notifications: If you use our mobile app, enable notifications to receive real-time updates related to your refunds directly on your phone, ensuring you never miss an important change in status.
Estimated Timeframes: Our system provides estimated timeframes for refunds in each communication. Pay attention to these details to know when you can expect your refund to be processed.
FAQ
Unfortunately, if you forget to cancel your subscription before the renewal date, we are unable to offer a refund for that period. We recommend reviewing your account settings and cancellation policy to stay informed about your subscription deadlines. If you have any questions or need assistance, our customer support team is here to help!
Refunds from Education Advisory Group typically take 5 to 10 business days to process, depending on your financial institution's policies. Once the refund is initiated on our end, you should see the funds reflected in your account shortly thereafter.
If you notice a charge but do not have an active subscription, please first check if you've signed up for any trial or promotional offer that may have transitioned into a paid subscription. If everything seems correct and there are still discrepancies, reach out to our customer support team with details of the charge for further assistance.
If you are unable to obtain a refund directly from Education Advisory Group, consider reaching out to their customer service team once more for further assistance. You may also escalate your request within their support system to seek additional help. Reviewing your account details can provide insights that may assist in the process.
If Education Advisory Group is unable to issue a refund, consider reviewing their refund policy for specific guidelines. You may also want to reach out to their customer support team again for further clarification or assistance. Additionally, checking your account details and ensuring all information is accurate may help with any ongoing inquiries.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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