Many EGYM Fitness users may only consider billing when an unexpected charge appears, such as an automatic subscription renewal. This guide is designed to help you understand how EGYM Fitness refunds work, who is eligible for them, and the simple steps you can take to request your money back quickly. We aim to make the process clear and straightforward, ensuring you feel confident in managing your fitness subscription.
What You Should Prepare Before Applying For Refund
Account Details: Your EGYM account email and password for verification purposes.
Transaction ID: The transaction ID for your purchase, found in your order confirmation email.
Subscription Information: Details about your current subscription plan, including start date and payment frequency.
Reason for Refund: A clear explanation of the reason for requesting a refund.
Cancellation Confirmation: Any previous communications or confirmations regarding cancellation of your subscription, if applicable.
Payment Method: Information about the payment method used, including details for refund processing.
Previous Correspondence: Any emails or messages exchanged with customer service regarding your refund request.
Proof of Payment: A copy or screenshot of the original payment receipt for the transaction.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
5-7 working days
Google Pay
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from EGYM Fitness
At EGYM Fitness, understanding your rights and eligibility for refunds is important as it pertains to the unique nature of our fitness services and membership plans. EGYM Fitness offers digital solutions that help users manage workouts and track progress, relying on subscription-based models and access to various fitness resources. Refund eligibility may vary based on specific circumstances related to your account status and service usage.
Subscription Cancellation: If you have recently canceled your subscription, you may qualify for a prorated refund for any unused portion of your billing cycle, depending on your termination date and subscription plan specifics.
Service Downtime: In circumstances where the EGYM platform experiences significant outages that affect access to services, users might be eligible for a partial refund for the period of service disruption.
Billing Errors: Should an unexpected charge occur on your account during renewal or recurring billing, you might be eligible for a refund upon verification that the charge does not align with your chosen subscription plan.
Promotional Offers: Users who signed up for a limited-time promotional offer that is not honored in the billing may also qualify for a refund reflecting the promotional terms that were initially presented.
Account Closure within Trial Period: If you have signed up for a trial period and decide to close your account before the trial ends, eligibility for a refund may be based on the specifics outlined at the time of subscription signup.
For any refund inquiries or specific eligibility concerns, it is advised to consult directly with EGYM Fitness support for the most accurate and personalized assistance based on your situation.
Step-by-Step Process to Request Your EGYM Fitness Refund Like a Pro
If you purchased through EGYM Fitness.com:
Visit the EGYM Fitness website and log in to your account.
Navigate to the 'Account' section by clicking on your profile icon.
Select 'Billing Information' from the dropdown menu.
Locate the recent transaction you want a refund for.
Click on 'Request Refund' next to the transaction.
In the message box, mention that you "did not receive prior notice of the renewal" and that the account was "unused".
Submit your refund request and await a confirmation email regarding your submission.
If you purchased through Apple:
Open the *Settings* app on your iPhone or iPad.
Tap your *Apple ID* at the top of the screen.
Tap on *Subscriptions*.
Find and select your EGYM subscription.
Tap *Cancel Subscription* to terminate it.
Return to the *Apple ID* page and select *Purchased*.
Locate EGYM and tap on it.
Click *Report a Problem* and follow the prompts.
In your message, highlight that the "renewal occurred without prior notice" and that you would like a refund.
Submit your request and monitor your email for updates from Apple.
If you purchased through Google Play:
Open the *Google Play Store* app on your device.
Tap the *Menu* icon (three horizontal lines) in the top left corner.
Select *Subscriptions*.
Find your EGYM Fitness subscription in the list and tap on it.
Tap *Manage*, then select *Cancel Subscription*.
After cancellation, navigate to the *Play Store* again and tap the *Menu* icon.
Select *Account* and find the transaction under *Purchase History*.
Tap on the specific transaction, then choose *Report a problem*.
In your message, mention that you weren't aware of the renewal and emphasize that the account was not used.
Follow any additional prompts to finalize your refund request.
If you purchased through Roku:
Go to the *Roku* home screen and navigate to *Settings*.
Select *Manage Account*, then log in to your Roku account.
Scroll to *Billing Information*.
Locate EGYM under the subscriptions section.
Click on *Cancel Subscription* to stop future charges.
Visit the *Roku customer service* page.
Select *Contact Us* and choose *Email* as a communication method.
In your message, state that the "subscription was renewed without notice" and that you'd like a refund for the unused period.
Submit your request and keep an eye on your email for responses from Roku.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Regarding my account, I would like to bring to your attention the following billing situation: [describe reason].
I would like to request a refund of [Amount].
I have attached documentation for your reference, if applicable.
Please confirm receipt of this email and the status of my refund request within 3-5 business days.
Thank you for your assistance.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
This status means your request is in the early stages, and you will be notified once it’s reviewed.
Processing
Your refund is currently being processed and verified by our team.
Your request is being handled, and refunds typically take 3-5 business days to complete at this stage.
Refunded
Your refund has been successfully processed and the amount has been returned.
You should see the funds back in your original payment method shortly, usually within 5-7 business days.
Partially Refunded
Only a portion of your original transaction amount has been refunded.
This may relate to a subscription change or equipment return; check your account for details.
Completed
The refund process has been finalized and no further action is required.
You can now enjoy your EGYM Fitness services worry-free, with the refund successfully processed.
Canceled
Your refund request has been canceled, either by you or due to policy reasons.
If you have questions about the cancellation, please contact customer support for clarification.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At EGYM Fitness, users may occasionally seek refunds due to various account management or service-related inquiries. Here are some specific scenarios where users successfully claimed refunds:
Subscription Upgrade Mix-up: A user intended to switch from a basic membership to a premium plan but accidentally selected the annual billing option instead of the monthly option. After contacting customer support to clarify the situation, they received a prompt refund for the difference in plans and successfully adjusted their subscription to the desired monthly fee.
Class Cancellation Refund: An active member registered for a specific fitness class that was canceled due to unforeseen circumstances. Upon notifying EGYM Fitness about the cancellation, the member received a full refund for the class fee, ensuring no disruption to their fitness plans.
Billing Date Adjustment: A user realized that their billing date coincided with a planned vacation, preventing them from using the gym services during that time. After discussing their situation with customer support, they were able to temporarily pause their membership and receive a refund for the upcoming billing cycle to avoid unnecessary charges.
Equipment Rental Issue: A customer rented fitness equipment through EGYM Fitness but encountered delivery delays that extended beyond the agreed rental period. Once they communicated these delays via customer service, EGYM Fitness honored a refund for the additional rental days not utilized due to the delivery issue.
The Easiest Way to Get a EGYM Fitness Refund
If you're frustrated trying to get a refund from EGYM Fitness—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with EGYM Fitness is straightforward and efficient, thanks to their user-friendly systems and clear communication methods. Follow these steps to stay informed about your refund progress:
Email Notifications: After you initiate a refund request, keep an eye on your email inbox. EGYM sends updates regarding your refund status, including confirmation of the request and notifications of any changes. Look for emails from "support@egym.com" to ensure you don't miss any important information.
In-App Notifications: If you use the EGYM mobile app, check for in-app notifications. The app may provide real-time updates about your refund process, allowing you to track status without logging into a browser.
Account Dashboard: Log in to your EGYM account and navigate to the Billing section. Here, you can view your order history and any pending refunds. This section provides detailed insights into when the refund was processed and its current status.
Order History: Your order history contains specific details about your past purchases and refunds. Click on the relevant transaction to view its refund status, including the amount credited and estimated processing times.
Customer Support: If you're unsure about your refund status or need additional information, feel free to reach out to EGYM's customer support. They can provide detailed insights and assist with any issues regarding your refund.
FAQ
Refunds at EGYM Fitness typically depend on the terms of your subscription agreement. If you forgot to cancel on time, it's advisable to contact customer support directly to discuss your situation, as they may be able to provide guidance or options available based on your individual circumstances.
Refund processing times can vary depending on your bank or financial institution, but typically, it may take between 5 to 10 business days for a refund to appear in your account after it has been processed by EGYM Fitness. Please be sure to check with your bank for any specific delays that might apply.
If you see a charge but do not have an active subscription, please check your email for any previous subscription confirmations or account notifications. If you still believe the charge is incorrect, contact EGYM Fitness customer support directly through their website for assistance in resolving the issue.
If you are unable to obtain a refund directly from EGYM Fitness, consider reaching out to customer service again for further assistance, as they may provide additional support. You can also escalate your inquiry within their support system for more comprehensive guidance. Additionally, reviewing your account details may help clarify any related issues.
If EGYM Fitness has refused to issue a refund, you may want to review their refund policy to understand the conditions that apply. Additionally, consider reaching out to their customer support team again, as they may provide further assistance or clarification regarding your request. Double-checking your account details for any relevant information may also be beneficial.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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