It's not uncommon for users to overlook billing details until an unexpected charge catches their attention, often due to automatic renewals of subscriptions. This guide aims to provide clarity on how EKLIPSOEL refunds operate, detailing who is eligible and offering straightforward steps to request your money back efficiently. We're here to ensure you have all the information you need to navigate the refund process with ease and confidence.
What You Should Prepare Before Applying For Refund
Order Confirmation Email - Locate the confirmation email sent after your purchase for reference.
Transaction ID - Have your unique transaction ID ready, typically found in your order confirmation.
Account Details - Ensure your EKLIPSOEL account information (username or email associated with the account) is accessible.
Product Condition Information - Prepare details regarding the condition of the product, particularly if it's returned unopened or used.
Reason for Refund - Clearly outline your reason for requesting a refund to facilitate the process.
Return Shipping Evidence - If applicable, gather any proof of return shipping like tracking information or receipts.
Photos of the Product - If defective, take and save clear photos of the product to support your claim.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
Immediate to 3 working days
Bank Transfer
5-7 working days
Stripe
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from EKLIPSOEL
At EKLIPSOEL, we understand that customers may have various situations regarding their purchases and account management. Our refund policy is designed to address specific circumstances that may arise in the context of our digital art and creative services. Customers interested in a refund should consider the following relevant situations that might qualify for a refund:
Order Cancellation: If a customer has requested a cancellation of their order before the digital product has been delivered, they may be eligible for a refund.
Product Issues: Customers who find that a purchased digital artwork does not meet the expected standards or specifications as outlined at the time of purchase could reach out to discuss potential resolutions, which may include a refund.
Subscription Management: For subscribers of EKLIPSOEL's services, if there is a request to cancel the subscription prior to the next billing cycle, customers might explore options for a refund for the upcoming billing period.
Technical Difficulties: Users experiencing significant technical issues that prevent access to purchased products or services may inquire about possible refunds if these issues cannot be resolved in a timely manner.
Withdrawal of Content: Should EKLIPSOEL withdraw a digital product from availability or modify it significantly after a purchase, customers could be eligible for a refund as a result of this change.
We encourage customers to reach out to our support team for assistance regarding any of the above situations to discuss eligibility for refunds further. We aim to ensure a positive experience for our customers with our digital offerings.
Step-by-Step Process to Request Your EKLIPSOEL Refund Like a Pro
If you purchased through EKLIPSOEL.com:
Go to ellena-art.com and log into your account.
Select the Account Settings option from the dropdown menu.
Click on Billing to view your current subscriptions and transactions.
Find the transaction that you want to request a refund for.
Click on Request Refund next to that transaction.
In the message box, mention that the subscription renewed without notice or the service was unused.
Submit the request and check your email for a confirmation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the EKLIPSOEL subscription and tap it.
Tap Cancel Subscription and follow prompts.
Once canceled, go to reportaproblem.apple.com in your web browser.
Sign in with your Apple ID and select I want to request a refund.
Select the relevant purchase, state that the subscription renewed unexpectedly or that it was never actually used.
Submit the request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the Menu (three horizontal lines) and select Subscriptions.
Locate the EKLIPSOEL subscription and select it.
Tap on Cancel Subscription and confirm.
After cancellation, go to play.google.com on your computer.
Navigate to Account > Order History.
Find the transaction and click on Request a refund.
Explain that the subscription renewed without any notification or that you did not utilize the service.
Submit the request.
If you purchased through Roku:
Go to your Roku device and select Home.
Scroll to Streaming Channels and select Manage Subscription.
Locate the EKLIPSOEL subscription and select it.
Select Cancel Subscription to proceed with cancellation.
Next, go to Roku.com and log into your account.
Navigate to Subscriptions and find the EKLIPSOEL entry.
Click on Request a refund.
In your message, note that the subscription continued without a reminder or that you did not use the service.
Submit the request and check your email for updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to formally request a refund. The details of the billing situation are as follows: [describe reason].
I would like to request a refund in the amount of [Amount].
Attached, you will find the relevant documentation for your reference.
I kindly ask for confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
Your request is under review; please allow up to 5 business days for updates.
Processing
Your refund is currently being processed by our team.
Your refund is on its way; expect it to be completed within 3-7 business days.
Refunded
The refund has been successfully issued to your original payment method.
You should see the amount reflected in your account within 5-10 business days.
Partially Refunded
Only part of your total order amount has been refunded.
If you have questions about what was refunded, contact customer service.
Completed
Your refund process has been fully completed.
No further action is needed on your part; thank you for your patience!
Canceled
The refund request has been canceled at your request or due to policy.
If you believe this is an error, please reach out to our support team.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At EKLIPSOEL, customers often seek assistance regarding their account management and billing inquiries. Here are some scenarios where refunds were successfully claimed by users:
A Seasonal Subscription Cancellation: A user realized they needed to pause their subscription for a season and contacted EKLIPSOEL shortly after the renewal. The support team efficiently processed the cancellation and issued a refund for the latest charge as it was still within the grace period for refund requests.
Accidental Service Upgrade: After mistakenly upgrading to a higher tier service, a user reached out to EKLIPSOEL for assistance. The customer support team quickly addressed the issue, reversed the upgrade, and refunded the difference, allowing the user to maintain their original plan without extra charges.
Billing Cycle Adjustment: A user discovered that they had been billed for an additional month due to an error in their billing cycle selection. They contacted customer support and received prompt assistance, resulting in a refund for the extra month due to the clarification of their subscription settings.
Service Interruption Resolution: Following a temporary outage that impacted their subscription service, a customer reached out to EKLIPSOEL for clarification. In appreciation of their patience, EKLIPSOEL issued a credit to the user’s account, which helped offset future charges, effectively functioning as a refund for the inconvenience experienced.
The Easiest Way to Get a EKLIPSOEL Refund
If you're frustrated trying to get a refund from EKLIPSOEL—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with EKLIPSOEL is straightforward. By utilizing the tools and updates provided, you can stay informed about your refund progress seamlessly.
Email Notifications: EKLIPSOEL sends email updates whenever there is a change in your refund status. Check your inbox for messages titled "Refund Update" which detail the current state of your refund.
Account Dashboard: Log into your EKLIPSOEL account and navigate to your Order History section. Here, you can find a comprehensive list of your purchases along with their respective refund statuses.
In-App Notifications: If you’re using the EKLIPSOEL mobile app, enable push notifications to receive real-time updates about your refund directly on your device.
Billing Section: In the billing section of your account settings, you can find detailed information about your transactions. Clicking on a specific order can provide insights into the refund timeline.
Request Updates: If you have questions regarding your refund, you can directly request an update within the app by contacting customer support, ensuring you receive personalized assistance.
FAQ
If you forgot to cancel your subscription on time, unfortunately, we are unable to process a refund for that billing cycle. We recommend reviewing our cancellation policy for future reference, and if you have any other questions, feel free to reach out to our customer support team for assistance.
Refund processing times can vary based on your financial institution, but generally, it may take between 5 to 10 business days for the refund to reflect in your account. Once EKLIPSOEL processes your refund request, you will receive a confirmation email outlining the details.
If you see a charge but do not have an active subscription, please check your email for any confirmation or notification regarding recent transactions. If you still have questions, contact our customer service team with your details, and they will assist you in clarifying the charge.
If you are unable to secure a refund directly from EKLIPSOEL, you may consider reaching out to customer service again for further assistance. Additionally, you can explore the option of escalating your inquiry within their support system for a more comprehensive review of your situation. Reviewing your order and account details may also provide helpful context for your communication.
If EKLIPSOEL is unable to issue a refund, consider reviewing their refund policy to ensure all criteria are met. You may also contact their support team again for further clarification or assistance with your request. Additionally, check your account details to confirm if all necessary information has been accurately submitted.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)