Many users often overlook billing matters until an unexpected charge appears—such as an automatic subscription renewal. If you find yourself in this situation with Element 5 NMN - Nicotinamide Mononucleotide, this guide is here to help. We will walk you through the refund process, clarify who is eligible for a refund, and outline the steps to request your money back swiftly and easily.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Retrieve the email you received after purchasing Element 5 NMN to confirm your order details.
Transaction ID: Locate the unique transaction ID found in your order confirmation, which is essential for processing your refund.
Purchase Receipt: Gather any receipts or proof of payment options to verify the transaction.
Product Information: Note the specific product details, including the batch number and expiration date, which may be required for return.
Return Shipping Label: If applicable, request or print a return shipping label from Element 5 NMN if you need to send back any unused products.
Refund Reason: Prepare a clear explanation for why you are seeking a refund—this helps with the approval process.
Account Details: Have your account information handy, including any registered email or username associated with your purchase.
Customer Support Communication: Keep records of any prior communication with customer support regarding the refund for reference.
Unused Product: Ensure the product is unused and in its original packaging if you are returning an item.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
1-3 working days
Google Pay
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Element 5 NMN - Nicotinamide Mononucleotide
At Element 5 NMN - Nicotinamide Mononucleotide, we strive to provide a seamless purchasing experience for our customers. Understanding your rights regarding refunds can help you navigate any potential issues with your orders effectively. Below are specific situations that may qualify for a refund based on your purchasing experience with our products.
Product Quality Issues: If you receive a product that is damaged, defective, or does not meet the quality standards expected, you may be eligible for a refund.
Incorrect Product Delivered: In cases where the wrong item has been delivered, you may qualify for a refund or exchange for the correct product.
Order Cancellation: If you decide to cancel your order before it has been processed and shipped, you may be eligible for a refund depending on the timing of your cancellation.
Subscription Changes: If you are subscribed to our recurring delivery service and wish to modify or cancel your subscription, terms relating to refunds may apply based on our subscription policies.
Return Policy Considerations: For products that fall within our specified return window, returning items in accordance with our guidelines can lead to a refund.
Please refer to our detailed refund policy for further information and specific procedures regarding your eligibility and the process to request a refund.
Step-by-Step Process to Request Your Element 5 NMN - Nicotinamide Mononucleotide Refund Like a Pro
If you purchased through tryelement5.com:
Visit the Element 5 NMN website and scroll to the bottom of the page.
Click on the "Contact Us" link.
Select "Customer Service" from the options provided.
Fill out the contact form with the following details:
Your order number.
Your email associated with the account.
A concise message mentioning that the subscription renewed without notice.
Emphasize that you did not intend to continue the subscription and request a refund.
Submit the form and wait for a confirmation receipt in your email.
Monitor your email for a response, and be prepared to follow up if necessary.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Locate the Element 5 NMN subscription in the list.
Tap on the subscription and choose Cancel Subscription if applicable.
To request a refund, go to the App Store and scroll to the bottom of the page.
Tap on your profile icon and select Purchase History.
Find the relevant transaction and tap Report a Problem.
Choose Request a Refund and explain that the subscription renewed without notice.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the three horizontal lines in the top-left corner to open the menu.
Select Account.
Scroll down to Purchase History.
Locate the Element 5 NMN transaction and tap on it.
Select Report a problem.
Choose Request a Refund and mention that the subscription renewed without notice.
Provide any necessary details and submit your request.
If you purchased through Roku:
Log in to your Roku account on a web browser.
Navigate to the Manage Account section.
Click on Subscriptions to view your active subscriptions.
Find the Element 5 NMN subscription.
Cancel the subscription if you wish to proceed.
Visit the Sundance Global website to initiate a refund request.
Fill out the form mentioning that the subscription renewed without notice and you would like a refund.
Submit your request and check your email for updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
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Draft email to Element 5 NMN - Nicotinamide Mononucleotide for Refund
I would like to request a refund in the amount of [Amount].
Attached to this email, you will find the relevant documentation if applicable.
I kindly ask for confirmation of the refund within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request is being reviewed.
You will receive updates via email when the review is complete, usually within 3-5 business days.
Processing
Your refund is being processed and is initiated by our finance team.
Please allow 5-7 business days for the transaction to reflect in your account.
Refunded
Your refund has been successfully processed.
The total amount will be credited back to your original payment method.
Partially Refunded
A portion of your refund has been processed.
You will receive a partial credit based on the items returned or cancelled.
Completed
All refund processes are finalized.
Your account has been fully credited, and the refund process is complete.
Canceled
Your refund request has been canceled.
You will receive a notification if your request was canceled and will need to reinitiate if you still wish to pursue a refund.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Element 5 NMN - Nicotinamide Mononucleotide provides high-quality supplements aimed at improving health and wellness. Here are some real user scenarios where customers successfully navigated the refund process:
Subscription Management: After realizing that their health needs had changed, a customer decided to pause their subscription for Element 5 NMN. They reached out to customer support for clarification on the process and were promptly assisted in pausing their subscription, with a pro-rata refund issued for the billing period they wouldn't use.
Order Discrepancy: A customer ordered a bulk supply of Element 5 NMN but received an incorrect item in their shipment. They contacted customer service, discussed the issue, and successfully arranged for the exchange and received a refund for the incorrect item, ensuring that they received the product they intended to purchase.
Quality Concerns: After trying Element 5 NMN, a user felt that the product didn’t suit them as expected. They decided to reach out for a refund based on the satisfaction guarantee mentioned on the website. The customer service team guided them through the process seamlessly, resulting in a full refund for the unopened products returned.
Product Return: A customer found that they ordered more than intended while exploring different packages of Element 5 NMN. After realizing this during the delivery, they contacted support to return the excess items. They were informed about the return policy and issued a refund after returning the unopened packages.
The Easiest Way to Get a Element 5 NMN - Nicotinamide Mononucleotide Refund
If you're frustrated trying to get a refund from Element 5 NMN - Nicotinamide Mononucleotide—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status for your Element 5 NMN - Nicotinamide Monucleotide purchase is straightforward and designed for your convenience. Here’s how to efficiently monitor the progress of your refund:
Email Notifications: Keep an eye on your inbox for communications from Element 5 regarding your refund. Notifications will be sent when your refund request is received, processed, and when the funds are issued back to your account.
Account Dashboard: Log in to your Element 5 account and navigate to the 'Order History' section. Here, you can view the status of your refund requests directly.
Order Status Updates: Each order in your account dashboard will show a status message related to any pending refunds. Look for labels such as 'Refund Requested' or 'Refund Completed' for quick updates.
Mobile App Notifications: If you're using the Element 5 mobile app, enable notifications to receive real-time updates on your refund status. This ensures you are informed as soon as there are any changes.
Customer Support: If you have questions or need further information, don’t hesitate to reach out to Element 5’s customer support via the help section on their website. They can provide more in-depth details about your refund process.
FAQ
If you forgot to cancel your order on time, refunds are generally not issued for purchases that have already been processed. We recommend reviewing our refund policy on our website for specific guidelines and reaching out to our customer support team for assistance with your situation.
Refund processing times can vary depending on your bank or financial institution, but typically you can expect to see the refund reflected in your account within 5 to 10 business days after the refund has been initiated. If you don't see the refund after this period, we recommend checking with your bank for more details.
If you notice a charge but do not have an active subscription, please reach out to our customer support team via the contact information provided on our website. They will assist you in reviewing your account and provide clarification regarding the charge. Ensure you have any relevant details ready for a smoother resolution.
If you are unable to obtain a refund directly from Element 5 NMN, consider reaching out to their customer service team again for further assistance. Additionally, you may escalate your request within their support system to gain more insight into your options. Reviewing your account details and purchase history can also provide clarity on potential resolutions.
If you encounter difficulties with your refund request from Element 5 NMN, it may be helpful to review the refund policy outlined on their website for clarity on the process. Additionally, consider reaching out to their customer support team again for further assistance, ensuring you have your order details ready for reference. Lastly, double-check your account information to confirm that there are no issues that could be affecting the refund process.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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