How to Get an Elevation Athletics Refund

• Order Number: Locate your unique order number for the purchase made at Elevation Athletics.
• Transaction ID: Gather your transaction ID from your payment confirmation email or statement.
• Purchase Date: Note the date you made the purchase, as it may be required for verification.
• Product Condition: Ensure the product is in its original condition if applicable, as this may affect your eligibility for a refund.
• Proof of Purchase: Have your receipt or confirmation email handy to confirm the details of your transaction.
• Account Information: Be ready to log into your Elevation Athletics account for verification purposes.
• Return Tracking Number: If you are returning an item, obtain and keep the tracking number for your return shipment.
• Reason for Refund: Prepare a clear explanation for why you are seeking a refund, as this may be required in your request.
• Contact Information: Ensure your contact details are updated in your Elevation Athletics account for follow-up communication.

At Elevation Athletics, we aim to provide a clear understanding of your rights regarding refunds. As a service-focused organization offering training programs and swim coaching, our policies are tailored to ensure customer satisfaction while managing various scenarios that may arise around billing and service usage.

The following situations may qualify for refunds or adjustments based on user circumstances:

• Cancellation of Services: If you decide to cancel your training program before its commencement, you may be eligible for a refund for any unused sessions, provided the request is made within our stipulated timeframe.
• Program Modifications: If a program does not align with your personal needs or goals, and you communicate this within a specific period after enrollment, adjustments may be made to your plan, including potential credits toward future services.
• Event Rescheduling: In the event that a scheduled class or event is postponed by Elevation Athletics, users may qualify for a refund for that specific session or an opportunity to reschedule without incurring additional fees.
• Service Interruption: If there are unforeseen interruptions to services that affect your training experience, you may be eligible for credits or refunds based on the duration and impact of the interruption.
• Billing Errors: Should there be questions regarding the accuracy of charges on your account, these can be reviewed, and corrections may be applied where appropriate.

Please reach out directly to our customer service team for assistance related to your personal account situation, and they will guide you through the eligibility process regarding refunds and adjustments.

At Elevation Athletics, customers often navigate various situations related to their subscriptions, products, and account management. Here are some examples of how users have successfully claimed refunds:

• Subscription Adjustment: A user realized that they had inadvertently renewed their annual swim class subscription while intending to switch to a monthly plan. After reaching out to customer support to clarify their account status, they received a prompt refund for the extra charge once the subscription change was verified.
• Product Exchange: A customer received swim gear that did not fit as expected. After contacting Elevation Athletics to discuss the issue, they initiated a return. Once the return was processed, they were swiftly issued a refund, allowing them to select the correct size without hassle.
• Class Cancellation: A participant had to cancel their attendance at a series of swim lessons due to unforeseen circumstances. Upon notifying Elevation Athletics ahead of time and confirming their eligibility for a refund under the cancellation policy, the customer successfully received a refund for the unused classes.
• Billing Inquiry: A user noticed an unexpected charge related to a swim clinic they attended earlier in the year. After confirming their attendance dates and reviewing their billing history with support, they were issued a refund for an accidental charge due to a clerical error, ensuring clarity on their account.

Tracking your refund status at Elevation Athletics is straightforward, thanks to our efficient communication channels and user-friendly platforms. Here’s how you can easily keep tabs on your refund progress:

• Check Your Email: After you request a refund, look for an email confirmation from Elevation Athletics. This will include important updates about your refund status, including approval and processing times.
• Visit Your Account Dashboard: Log into your account on our website, and navigate to the Order History section. Here, you can view the status of your refund alongside other order details.
• Use the Mobile App: If you have our Elevation Athletics app, you can check the refund status directly in the app. Go to the Billing Section and tap on your recent orders to see refund updates.
• Account Settings Notifications: Make sure your account settings allow for in-app notifications. This way, you’ll receive instant updates about your refund status right on your device.
• Contact Customer Support: If you need specific details about your refund, don’t hesitate to reach out to our customer support. You can do this via the contact form on our website or through the chat feature in the app.