Navigating subscription services often means deals and benefits, but unexpected charges can catch anyone off guard, especially when it comes to automatic renewals. This guide provides a clear overview of how the refund process works for ELLAS TV MAX, ensuring you understand who is eligible and the straightforward steps to request your money back swiftly. Whether you're looking to manage your account or simply seeking clarity, we're here to assist you every step of the way.
What You Should Prepare Before Applying For Refund
Account Details: Your registered email address and password to access your ELLAS TV MAX account.
Subscription Information: The specific subscription plan you are on (e.g., monthly, yearly) and the start date of your subscription.
Transaction ID: The unique ID provided when you made the payment for your subscription.
Proof of Payment: A copy of the transaction receipt or credit card statement showing the charge for the subscription.
Cancellation Confirmation: If you have canceled your subscription, include any confirmation emails or notifications received from ELLAS TV MAX.
Reason for Refund: A detailed explanation of why you are requesting a refund, including any relevant issues you faced while using the service.
Support Ticket Reference: If you previously contacted customer support regarding the issue, include the support ticket number.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3–5 working days
PayPal
1–3 working days
Bank Transfer
5–7 working days
Google Pay
1–3 working days
Apple Pay
1–3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from ELLAS TV MAX
At ELLAS TV MAX, users have specific rights regarding their subscriptions that address various circumstances that may arise during their use of the service. Understanding these eligibility criteria is essential for managing your account effectively and ensuring a satisfactory experience.
Account Cancellation: If you cancel your subscription before the end of your billing cycle, you may qualify for a refund of the remaining days of your service.
Subscription Downgrade: In the event of a downgrade in your subscription plan, you might be eligible for a credit reflecting the difference in cost for the billing period.
Technical Issues: If you experience significant technical difficulties that prohibit access to the service, and troubleshooting does not resolve these issues, you could apply for a refund based on the circumstances.
Service Availability: Should ELLAS TV MAX encounter extended downtime that disrupts your ability to use the service, users may be able to request a prorated refund for the downtime period.
Billing Errors: If you notice an inconsistency in your billing statement that requires clarification, reaching out to customer support to review your account may lead to eligibility for adjustments based on the findings.
Users are encouraged to review their account details and reach out to customer support for any questions regarding eligibility for refunds based on the above criteria. Understanding your rights and the specific policies at ELLAS TV MAX can help ensure a positive experience with the service.
Step-by-Step Process to Request Your ELLAS TV MAX Refund Like a Pro
If you purchased through ELLAS TV MAX.com:
Visit the ELLAS TV MAX website and log into your account.
Navigate to the Account Settings page.
Click on Billing to view your subscription details.
Locate the Request Refund option and select it.
In the refund form, clearly state that the subscription renewed without notice.
Submit the form and wait for a confirmation email regarding your request.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions from the list.
Find ELLAS TV MAX and tap on it.
Choose Cancel Subscription, if required, then tap Report a Problem to initiate a refund request.
Explain your reason, mentioning that your account was unused.
Follow the prompts to submit the request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu (three horizontal lines) in the top-left corner.
Select Subscriptions.
Find ELLAS TV MAX in your list of subscriptions.
Tap on Manage and then Request a Refund.
In your request, mention that the subscription renewed unexpectedly.
Complete the request by following on-screen instructions.
If you purchased through Roku:
On your Roku device, press the Home button on your remote.
Scroll to and select Sreaming Channels.
Go to Your Channels and find ELLAS TV MAX.
Highlight the channel and press the * button on the remote.
Select Manage Subscription.
Choose Request a Refund; in your message, mention you did not intend for it to renew.
Follow the on-screen instructions to complete the request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to ELLAS TV MAX for Refund
Script
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Subject: Refund Request – ELLAS TV MAX Account [Your Email]
Dear ELLAS TV MAX Team,
I hope this message finds you well.
I would like to bring to your attention the following billing situation: [describe reason].
In light of this, I would like to request a refund of [Amount].
Please find attached any relevant documentation for your review.
Could you kindly confirm receipt of this email and provide an update regarding my request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting approval.
You'll be notified once your request is reviewed. This might take up to 5 business days.
Processing
The refund is currently being processed by our financial team.
The refund should be completed within 3-7 business days, depending on your bank.
Refunded
The amount has been successfully refunded to your original payment method.
You can check your bank statement for the refund. It typically appears within 3-5 business days.
Partially Refunded
A portion of your refund request has been approved and processed.
You will receive the partial amount soon. Check your email for details on the remaining balance.
Completed
Your refund process is entirely finished.
No further actions are needed. You can enjoy your refunded amount in your account.
Canceled
Your refund request has been canceled, either by you or by our team.
If you have questions about this status, please contact our support team.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At ELLAS TV MAX, we aim to ensure a seamless experience for our users. Here are some real-user scenarios where customers successfully claimed refunds under typical circumstances:
Accidental Subscription Renewal: A user, who had intended to cancel their subscription but overlooked the deadline, noticed the renewal charge on their account. Upon contacting support for clarification, they were promptly granted a refund upon explaining the situation and expressing their intention to cancel the service.
Technical Issues with Content Access: One customer experienced persistent technical issues accessing their favorite shows during their subscription period. After reaching out to ELLAS TV MAX’s customer service, they were offered a refund for that month's subscription, acknowledging the inconvenience faced.
Downgrade of Subscription Plan: An existing subscriber decided to downgrade their plan to better fit their viewing needs. After completing the process, they realized the downgrade wasn’t properly reflected, leading to an unexpected charge. Contacting support, they received a refund for the difference in charges due to the plan adjustment.
Billing Error During Promotional Trial: A user on a promotional trial found that they were billed unexpectedly at the end of their trial period. They reached out to customer service, who validated their trial status and issued a prompt refund while ensuring the trial continued until its originally intended end date.
The Easiest Way to Get a ELLAS TV MAX Refund
If you're frustrated trying to get a refund from ELLAS TV MAX—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with ELLAS TV MAX is straightforward and efficient. Here’s how you can keep tabs on your refund process:
Check Your Email: ELLAS TV MAX sends refund updates directly to your registered email. Look for messages with the subject line "Refund Processed" or "Refund Update" for the latest information.
Utilize the Mobile App: If you’re using the ELLAS TV MAX mobile app, you can check your refund status under the "Account" section. Navigate to "Order History" to see the status of any refunds initiated.
Visit Your Account Dashboard: Log into your account on the ELLAS TV MAX website and head to the "Billing" section. Here, you will find detailed information about your recent transactions and any pending refunds.
Monitor Order History: Within the "Order History" tab of your account settings, you can view all purchases and their respective refund statuses. Click on individual orders to see specific details about refunds.
Stay Updated on Progress: ELLAS TV MAX provides information on the refund progress, including whether it has been approved or processed. Look for notifications marked "Refund Status" for real-time updates.
Customer Support: If you need additional assistance, you can always contact ELLAS TV MAX customer support through the dedicated support section on their website for any queries related to your refund.
FAQ
Unfortunately, if you forget to cancel your subscription before the renewal date, we are unable to issue a refund for that billing cycle. We recommend setting reminders to help manage your subscription and avoid any unexpected charges in the future.
Refunds from ELLAS TV MAX typically take between 5 to 7 business days to process. Once initiated, the time it takes for the funds to appear in your account may vary depending on your bank or payment provider. Please allow this timeframe for the refund to reflect in your financial statements.
If you see a charge from ELLAS TV MAX but do not have an active subscription, please check with family members or other users who may share your payment details. If you still need assistance, contact our customer support team directly through the contact information on our website for further clarification.
If you are unable to obtain a refund directly from ELLAS TV MAX, consider reaching out to their customer service again for further assistance. You may also inquire about escalating your issue within their support system to ensure it receives additional attention. Additionally, reviewing your account details and any related terms may provide more clarity on your options.
If ELLAS TV MAX refuses to issue a refund, consider reviewing their refund policy to ensure all criteria are met. You may also want to contact their customer support again for further clarification or to discuss your situation. Additionally, checking your account details to confirm any relevant information may provide insight into the matter.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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