Understanding billing can often take a backseat until an unexpected charge catches your attention—perhaps through an automatic subscription renewal. This guide is designed to clarify how refunds work with Empire Lettings & Property Management Ltd, outlining who is eligible and providing clear steps for a swift refund request. We aim to make the process as straightforward and efficient as possible, ensuring you have the information you need to get your money back with ease.
What You Should Prepare Before Applying For Refund
Transaction ID: The specific transaction ID related to your payment for reference.
Lease Agreement: A copy of the lease agreement, including any relevant terms regarding refunds.
Payment Confirmation: Proof of payment, such as a receipt or bank statement showing the transaction.
Property Address: The address of the property managed by Empire Lettings & Property Management Ltd that is related to your refund request.
Reason for Refund: A detailed explanation of the reason you are requesting a refund, along with any supporting documentation (e.g., photos, correspondence).
Communication Records: Any email or written communication with Empire Lettings & Property Management Ltd regarding the issue.
Contact Information: Your current contact details for follow-up queries.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
Bank Transfer
3-5 working days
PayPal
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Empire Lettings & Property Management Ltd
At Empire Lettings & Property Management Ltd, our commitment is to provide a transparent and fair service to our clients. Users have certain rights regarding eligibility for refunds, which depend on various account management scenarios and service usage. Understanding these rights can help users navigate any billing clarifications or inquiries they may have.
Service Non-Delivery: If a service that was scheduled, such as a property viewing or maintenance visit, was not delivered as agreed, users may qualify for a refund for that specific booking.
Cancellation of Services: In instances where a user has formally canceled a service before it is set to commence, they might be eligible for a refund based on the terms outlined in their service agreement.
Adjustments in Rental Agreements: Users may seek a refund if changes in rental terms or conditions, as specified in their lease agreement, result in overpayment or discrepancies in billing.
Billing Errors: If users identify discrepancies in their billing statement related to services rendered, they may initiate a review process which could lead to eligibility for a refund.
Service Guarantee Not Met: In situations where a service guarantee is not fulfilled, users might be eligible for compensation or potential refunds in accordance with company policy.
It is important for users to refer to their specific service agreements for detailed terms and conditions that may apply to refunds. Users should also keep in mind that each situation is evaluated on a case-by-case basis to ensure fairness and adherence to the established policies of Empire Lettings & Property Management Ltd.
Step-by-Step Process to Request Your Empire Lettings & Property Management Ltd Refund Like a Pro
If you purchased through Empire Lettings & Property Management Ltd:
Visit the srv1.com website.
Log in to your account using your credentials.
Navigate to the Account Settings section.
Locate the Billing or Subscriptions option.
Identify the relevant subscription or bill that you wish to request a refund for.
Tap on Request a Refund next to the subscription.
In the message box, mention that the subscription renewed without notice.
Emphasize that the account was unused or briefly state the reasons for requesting a refund.
Submit your request and check your email for confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions from the options.
Find the subscription associated with Empire Lettings & Property Management Ltd.
Tap on the subscription, then select Cancel Subscription.
To request a refund, go to the Apple Report a Problem website.
Log in with your Apple ID.
Locate the relevant purchase from your purchase history.
Click on Report a Problem next to the subscription.
Choose Request a refund, and in the message, say the subscription renewed unexpectedly.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on your profile icon in the top right corner.
Select Payments & subscriptions from the menu.
Tap on Subscriptions and find your Empire Lettings & Property Management Ltd subscription.
Tap on Cancel Subscription.
Next, visit the Google Play Help Center online.
Sign in and navigate to the Request a Refund section.
Fill out the request form and mention that the subscription renewed without prior notice.
Submit the refund request.
If you purchased through Roku:
Press the Home button on your Roku remote.
Go to Streaming Channels and select your channel list.
Locate Empire Lettings & Property Management Ltd in your channel list.
Navigate to the Manage Subscription option.
Choose to Cancel Subscription.
Visit the Roku Support website to report a refund issue.
Scroll to Contact Support or Get Help.
Select the option to Start a Chat or Email Support.
In your message, state that the subscription renewed unexpectedly and request a refund.
Submit your request and wait for a response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Empire Lettings & Property Management Ltd for Refund
I would like to bring to your attention a billing situation: [describe reason].
In light of this, I would like to request a refund in the amount of [Amount]. I have attached documentation for your review, if applicable.
I would appreciate your confirmation regarding this request within 3-5 business days.
Thank you for your understanding and assistance.
Kind regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated but is not yet processed.
Your request is under review; please allow up to 3 business days for processing.
Processing
The refund is currently being processed by our finance team.
Your refund is being handled, and should be completed within 5-7 business days.
Refunded
The refund has been successfully completed.
The amount will be credited back to your original payment method within 3-5 business days.
Partially Refunded
A portion of your refund request has been approved and processed.
You will receive the partially credited amount shortly; the remainder may still be under review.
Completed
All refund processes have been finalized.
You can check your bank statement to confirm the refund has been applied.
Canceled
The refund request has been canceled by either the customer or Empire Lettings.
Your refund will not be processed; please contact us if this was in error.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Empire Lettings & Property Management Ltd, customers occasionally find themselves in situations where refunds are warranted. Here are a few realistic scenarios highlighting how users have successfully navigated these processes:
Change of Rental Plans: A tenant realized that their initial rental agreement did not meet their needs after moving in. After discussing their situation with Empire Lettings, they were able to transition to a different property and receive a refund for the unused portion of their original rental upfront payment.
Service Interruption: A landlord experienced an unexpected delay in property management services due to renovations. Upon contacting Empire Lettings, they were informed of the refund policy in place for missed services, allowing them to successfully claim a partial refund for the months affected.
Accidental Overpayment: A homeowner mistakenly made an extra payment due to a misunderstanding of the payment schedule. After reaching out to Empire Lettings with the payment confirmation details, they rectified the situation promptly, leading to a smooth refund process for the excess amount charged.
End of Tenancy Agreement: A tenant decided to leave before their tenancy agreement officially ended and communicated this with Empire Lettings. They were informed about the conditions for a refund of their security deposit, which successfully led to a partial refund after the property was inspected for damages.
The Easiest Way to Get a Empire Lettings & Property Management Ltd Refund
If you're frustrated trying to get a refund from Empire Lettings & Property Management Ltd—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Empire Lettings & Property Management Ltd is straightforward and efficient. Here are some specific steps to ensure you stay updated on your refund progress:
Email Notifications: Keep an eye on your registered email account. Empire Lettings & Property Management Ltd sends out refund status updates directly to your inbox. Look for emails with the subject line "Refund Update" for the latest information.
Account Dashboard: Log into your account on the Empire Lettings website. Navigate to the Account Dashboard where you can review your refund status under the Billing Section. Here, you will find details on your refund requests and any associated statuses.
Order History: In the Order History section of your account, you can find a detailed timeline of your transactions. This section provides insights into the status of your refunds, including the date processed and confirmation numbers.
Mobile App Notifications: If you use the Empire Lettings mobile app, ensure notifications are enabled. The app will send you push notifications regarding important updates on your refund status, keeping you informed wherever you are.
Customer Support: If you have questions or need clarification regarding your refund, you can always reach out to our customer support team through the 'Help' section on the website. They can provide detailed updates based on your account information.
FAQ
Refunds for late cancellations are generally not provided, as policies typically require notice by a specific deadline. We recommend reviewing our terms and conditions for detailed information on cancellation policies. If you have further questions, our customer service team is here to assist you.
Refund processing times can vary based on your payment method, but typically it takes between 3 to 10 business days for the funds to be reflected in your account. Once we initiate the refund, you will receive a confirmation, and we appreciate your patience during this process.
If you see a charge from Empire Lettings & Property Management Ltd but do not have an active subscription, please first check your account to confirm your subscription status. If you still have questions, contact our customer support team with your account details for further assistance.
If you're unable to obtain a refund directly from Empire Lettings & Property Management Ltd, consider reaching out to their customer service team for further assistance. You may also escalate your issue within their support system for additional review. Additionally, reviewing your account details and any relevant correspondence could provide further insights into your situation.
If Empire Lettings & Property Management Ltd does not issue a refund, it's advisable to review their refund policy to understand the terms and conditions related to refunds. You may also consider reaching out to their customer support team again for clarity on the situation, or verify your account details to ensure all information is accurate. Keeping communication clear and polite can often lead to a better understanding of your options.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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