At Empower Counseling LLC, we understand that billing matters often remain under the radar until an unexpected charge arises. This guide is here to provide you with clear, step-by-step information on how our refund process works, who is eligible, and the quickest way to request a refund. We aim to ensure that your experience is smooth and transparent, so you can focus on what truly matters—your well-being.
What You Should Prepare Before Applying For Refund
Account Holder Information: Prepare your full name, email address, and phone number associated with your Empower Counseling LLC account.
Appointment Details: Gather information about the specific appointment or service for which you are requesting a refund, including the date and time.
Payment Confirmation: Have your payment receipt or confirmation email handy as proof of the transaction.
Cancellation Policy: Review and be familiar with Empower Counseling LLC's cancellation policy to ensure your request aligns with their terms.
Transaction ID: Locate the transaction ID from your payment to provide when submitting your request.
Reason for Refund: Clearly articulate the reason for your refund request, as this will be required for processing.
Documentation of Communication: If applicable, collect any emails or messages exchanged regarding the appointment or service.
Personal Reflection: If relevant, be prepared to reflect on your counseling experience to provide feedback that may assist in resolving your refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
Health Savings Account (HSA)
7-10 working days
Insurance Payment
10-14 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Empower Counseling LLC
At Empower Counseling LLC, we are committed to providing a supportive and valuable experience for our users. Understanding your rights regarding our services and the potential for refunds is essential. Users may be eligible for refunds under specific conditions related to account management and service delivery.
Cancellation of Services: If you have cancelled your counseling sessions within a specified grace period prior to the scheduled session, you may qualify for a refund for any pre-paid sessions not utilized.
No-Show Policy: If you have a situation where you are unable to attend a scheduled session and provide notice within an acceptable timeframe, you might be eligible for a credit for a future session instead of a refund.
Service Quality Concerns: If you encounter issues regarding the quality or adequacy of services provided, you may reach out to discuss these concerns. In certain cases, this could lead to eligibility for a refund or credit, depending on the situation.
Billing Errors: If there are discrepancies in your billing statements, such as incorrect charges for services rendered, this could be promptly reviewed, and you may qualify for adjustments or refunds as deemed appropriate.
Understanding these eligibility criteria ensures that you can manage your account effectively and know your rights while utilizing the valuable services provided by Empower Counseling LLC.
Step-by-Step Process to Request Your Empower Counseling LLC Refund Like a Pro
If you purchased through EmpowerCounselingLLC.com:
Visit the Empower Counseling LLC website and log in to your account.
Navigate to the Account Settings or Billing section.
Select Manage Subscriptions or Payment History.
Locate the specific membership or subscription that you wish to request a refund for.
Look for an option labeled Request Refund or Contact Support.
If contacting support, send a message mentioning that the subscription renewed without notice.
Emphasize that you were unable to utilize the service or that the service did not meet your expectations.
Submit your request and wait for a confirmation email regarding your refund request.
Check for updates from Empower Counseling in your email inbox or account notifications.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and select your Empower Counseling subscription.
Choose Report a Problem.
Select I'd like to request a refund and describe your reason.
State that you were charged unexpectedly or that the account was unused.
Submit your report and check for a confirmation email.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on your profile icon in the top right corner.
Select Payments & subscriptions, then Subscriptions.
Find your Empower Counseling subscription and select it.
Tap Manage, then choose Refund.
Follow the prompts, and provide details about why you want your refund.
Mention issues like frequent charges or that you did not use the service.
Submit your refund request and monitor your email for updates.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Select Manage Your Account from the drop-down menu.
Navigate to Purchase History.
Locate the Empower Counseling subscription.
Select Request Refund next to the transaction.
Provide details about your request in the submission form.
Emphasize aspects like unexpected renewals or issues accessing the subscription.
Complete the form and keep an eye on your account for confirmation of your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I hope this message finds you well. I am writing to formally request a refund regarding a billing situation related to my account.
[describe reason]
I would like to request a refund in the amount of [Amount]. I have attached any relevant documentation for your review.
Could you please confirm the receipt of this request and the status of the refund within 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is under review.
It may take up to 3 business days to process your request.
Processing
Your refund is currently being processed by our team.
Expect the refund to be completed within 5-7 business days.
Refunded
The refund has been successfully issued to your original payment method.
You should see the funds in your account within 3-5 business days.
Partially Refunded
A portion of your refund has been processed.
You will receive a confirmation and the partial amount will reflect in your account soon.
Completed
All refund processing is finalized.
Your account balance has been updated accordingly.
Cancelled
Your refund request has been cancelled.
You will need to submit a new request if you still wish to seek a refund.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Empower Counseling LLC, clients often interact with their account for various reasons, from managing subscriptions to clarifying billing questions. Here are some specific scenarios where users successfully claimed refunds:
Subscription Overlap: A client realized that they had accidentally subscribed to two different counseling packages while attempting to upgrade their service. After reaching out to customer support, they were able to receive a refund for the additional subscription, which was promptly resolved by verifying their account details.
Service Interruption: A user experienced a temporary technical issue that prevented them from accessing their scheduled online counseling session. Upon reporting this to Empower Counseling LLC, they were offered a refund for that session while ensuring the user received a free rescheduling for their next appointment.
Unutilized Sessions: A client decided to cancel their upcoming counseling sessions due to unforeseen personal circumstances and realized they hadn’t used all their prepaid sessions. Empower Counseling LLC provided a refund for the unused sessions upon confirmation of the cancellation request, ensuring the client felt supported during a difficult time.
Billing Clarification: After reviewing their billing statement, a user noticed a discrepancy in charges related to an annual subscription promotion that was not applied. The user contacted customer service, and upon review of their account, Empower Counseling LLC issued a refund for the difference, correcting the billing error swiftly.
The Easiest Way to Get a Empower Counseling LLC Refund
If you're frustrated trying to get a refund from Empower Counseling LLC—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Empower Counseling LLC is designed to be straightforward and efficient. To ensure you stay informed about your refund progress, follow these specific steps:
Email Notifications: Keep an eye on your email inbox. Empower Counseling LLC sends out automatic updates regarding your refund status. Look for emails with subject lines that include "Refund Update" to find the latest information.
Account Dashboard: Log into your Empower Counseling LLC account and navigate to the Billing Section within your account dashboard. Here, you will find a summary of all transactions, including the current status of your refund request.
Order History: Check your Order History page for detailed insights into your refund process. Each order will display its status—approved, in-processing, or completed—providing a clear picture of where your refund stands.
Mobile App Notifications: If you are using the Empower Counseling mobile app, ensure notifications are enabled. You will receive real-time updates directly through the app, making it easy to stay updated on your refund status as you manage your counseling sessions.
Customer Support: If you need further assistance, reach out to Empower Counseling LLC’s customer support through the Help Center available on the website. They can provide personalized information regarding your refund status.
FAQ
Refunds for missed cancellations are typically not provided, as all appointments and services are scheduled in advance and require timely notice for cancellation. We recommend reaching out to our customer service team to discuss your situation, as they may be able to offer guidance or alternative solutions.
Refund processing times can vary based on your bank or credit card provider, typically taking between 5 to 10 business days for the funds to appear in your account. Once your refund is processed on our end, you should receive a confirmation email outlining the details.
If you see a charge but do not have an active subscription, please first check your account details on our website to confirm your subscription status. If you continue to have questions or concerns, reach out to our customer support team for further assistance.
If you are unable to receive a refund directly from Empower Counseling LLC, consider reaching out to their customer service again for further clarification or assistance. You may also explore the option of escalating your inquiry within their support system to ensure your concerns are addressed. Additionally, reviewing your account details and any relevant transaction history might provide more insights into available options.
If Empower Counseling LLC refuses to issue a refund, you may want to review their refund policy for clarity on their terms. Additionally, consider reaching out to their support team again for further assistance or clarification. It may also be helpful to double-check your account details to ensure all information is updated and accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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