How to Get an Empower Pilates & Periverhead Refund

• Membership or Class Pass Details: Gather information about your membership type or class pass purchased, including any membership IDs or class pass numbers.
• Transaction History: Provide proof of purchase, such as your transaction ID or receipt from Empower Pilates & Periverhead.
• Account Information: Have your account details ready, including the email associated with your Empower Pilates & Periverhead account.
• Reason for Refund: Clearly articulate the reason for your refund request, whether it’s due to scheduling conflicts, dissatisfaction with services, or any other specific concern.
• Communication History: Keep records of any prior communication regarding your refund, including emails or tickets related to your request.
• Cancellation Confirmation: If applicable, provide proof of any cancellation requests or confirmations submitted prior to the refund.

*Working days are Monday to Friday, and don't include public holidays.

At Empower Pilates & Periverhead, understanding your rights and eligibility for a refund is essential in ensuring a positive experience with our services. Our focus is on providing high-quality Pilates classes and wellness programs, and we strive to accommodate various user situations that may arise regarding billing or service use. Below are specific circumstances in which users might be eligible for a refund or credit.

• Class Cancellation: If a user cancels a class reservation with sufficient notice as outlined in our cancellation policy, they may be eligible for a full refund or credit towards future classes.
• Membership Adjustments: Users who upgrade or downgrade their membership plan may receive a prorated refund based on the unused portion of their current membership period.
• Class Schedule Changes: If a class is canceled by Empower Pilates & Periverhead, users will typically receive a credit towards future classes or a refund for the canceled session.
• Extended Illness or Injury: In cases where a user is unable to attend classes due to documented illness or injury, they may qualify for a temporary freeze on their membership or a refund, depending on the situation and policy guidelines.
• Promotional Offers: Users who purchase classes or memberships through promotional offers may have specific terms that allow for refunds if the promotion is not honored as stated.

Please consult our detailed policies on refunds and account management for more specific situations and any applicable timeframes for requests. Our goal is to support your wellness journey while ensuring clarity and transparency in all transactions.

At Empower Pilates & Periverhead, users occasionally need to navigate refund requests for various reasons related to their accounts and memberships. Here are some real user scenarios where refunds were successfully claimed:

• Class Package Expiration: A user purchased a ten-class package but was unable to attend several classes due to a scheduling conflict with work. After reaching out to customer service, they were able to explain their situation and received a pro-rated refund for the unused classes before the package expired.
• Subscription Change: A member decided to switch from a monthly subscription to a bi-weekly plan. After contacting support, they found out that they were incorrectly billed for the next month's subscription before the switch could take effect. The customer service team promptly adjusted the billing and issued a quick refund for the extra charge.
• Accidental Renewal: A user intended to cancel their subscription but, due to technical difficulties on the website, was inadvertently renewed. Once they realized the mistake, they connected with customer support, provided the details of their account, and successfully received a refund for the recent renewal fee.
• Event Cancellation: A user registered for a special workshop that was later canceled due to unforeseen circumstances. They reached out to Empower Pilates & Periverhead’s team, who confirmed the cancellation and issued a full refund for the workshop fee within a few days.

Tracking your refund status at Empower Pilates & Periverhead is seamless with various tools and updates available to you. Follow these tips to efficiently monitor the progress of your refund request:

• Check Your Email: Empower Pilates & Periverhead sends out timely email notifications regarding your refund updates. Look for emails titled ‘Refund Confirmation’ or ‘Refund Process Update’ in your inbox.
• Utilize the Account Dashboard: Log in to your Empower account and navigate to the Account Settings section. Here, you can view the status of your refund directly under the Order History tab, where it details the date requested and any changes in status.
• Explore the Billing Section: Within your account, head to the Billing section. This area provides detailed insights into all transactions, including any pending or completed refunds.
• Mobile App Notifications: If you use the Empower Pilates mobile app, enable notifications. You’ll receive instant updates related to your refund status right to your device, ensuring you’re always informed.
• Contact Customer Support: If you have any questions or need further clarification about your refund, our customer support team is available via chat or email. They can provide specific updates tailored to your request.