Managing subscriptions often slips our minds until an unexpected charge catches our attention. If you're wondering how refunds work at Endless Summer & Wellness, you've come to the right place. This guide will clarify the refund process, outline who qualifies for refunds, and provide you with simple steps to request your money back swiftly. Our goal is to ensure you feel confident and informed every step of the way.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Have your original order confirmation email that includes your order number ready.
Service/Product Details: Provide specific details about the product or service purchased, including dates of service, type of service (e.g., pool maintenance, wellness services), and any additional options selected.
Transaction ID: Include the transaction ID from your payment receipt to track your order accurately.
Account Information: Log in to your Endless Summer & Wellness account and gather relevant account details, including your account number.
Photos/Documentation: If the refund request is due to service dissatisfaction, prepare any photos or documentation that illustrate the issue.
Previous Communication: Compile any previous correspondence with customer service regarding your issue.
Refund Request Reason: Clearly articulate your reason for the refund request, including specific issues experienced with the product or service.
Terms & Conditions Reference: Familiarize yourself with the refund policy outlined on the Endless Summer & Wellness website to reference specific terms applicable to your request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Endless Summer & Wellness
At Endless Summer & Wellness, we strive to provide exceptional service and ensure customer satisfaction. Customers may have specific eligibility criteria for refunds based on their individual circumstances. Understanding these criteria can help clarify any questions related to account management or billing.
Service Incompatibility: If a purchased service does not meet the specific needs communicated at the time of selection, users may qualify for a refund.
Event Cancellations: In the event that a scheduled wellness event or class is canceled by Endless Summer & Wellness, participants may be eligible for a full refund of the registration fee.
Membership Adjustments: If a customer wishes to adjust their membership type or plan and requests a change, there may be eligibility for a prorated refund based on the unused portion of their membership fees.
Product Defects: Customers who receive defective products purchased through Endless Summer & Wellness may be eligible for a refund or replacement, following our product return policy.
Feedback and Dissatisfaction: If a customer has specific feedback regarding a service or product that they did not find satisfactory, they may inquire about the possibility of a refund depending on the circumstances and period since purchase.
Customers are encouraged to reach out to our support team for personalized assistance regarding their account and any questions related to potential refunds.
Step-by-Step Process to Request Your Endless Summer & Wellness Refund Like a Pro
If you purchased through EndlessSummerPool.com:
Visit the Endless Summer & Wellness website and log into your account.
Navigate to the 'Account' section.
Select 'Billing History' from the menu.
Locate the subscription you wish to request a refund for.
Click on 'Request Refund' next to the relevant subscription.
Fill out the provided form:
In the subject line, use a phrase like "Requesting Refund for Recent Charge."
In the message body, mention that the subscription renewed without notice.
Add any relevant details such as account utilization to strengthen your request.
Submit the refund request form and keep an eye on your email for a confirmation.
If you do not receive a response within a week, follow up via email referencing your initial request.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select 'Subscriptions.'
Find and select your Endless Summer & Wellness subscription.
Tap on 'Cancel Subscription' (if applicable) and then select 'Report a Problem.'
Choose the issue related to the charge.
In the notes, emphasize that the subscription was renewed without your recent confirmation.
Submit your request and check for a follow-up email from Apple.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon in the top right corner.
Select 'Payments & subscriptions.'
Choose 'Subscriptions' and find Endless Summer & Wellness.
Tap on 'Manage' and then select 'Cancel Subscription.'
After cancellation, tap on 'Request a Refund' on the same page.
In the notes, mention that the subscription auto-renewed unexpectedly.
Submit your request and await further communication from Google Play.
If you purchased through Roku:
Go to roku.com and log into your account.
Select 'Manage Account' from the menu.
Go to 'Recurring Charges' and find your Endless Summer & Wellness subscription.
Click on 'Cancel Subscription.'
After cancellation, look for an option to 'Request a Refund' on the same page.
Add a brief comment stating the subscription renewed without prior notification.
Complete the submission and check for a response via email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Endless Summer & Wellness for Refund
I hope this message finds you well. I am writing to address a billing situation on my account. [describe reason] I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation to support my request.
Could you please confirm receipt of this email and provide an update within 3-5 business days?
Thank you for your attention to this matter. I look forward to your prompt response.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
You'll be notified once your request is reviewed within 2-3 business days.
Processing
Your refund is being processed and will be finalized soon.
Typically takes 3-5 business days to complete and reflects back in your account.
Refunded
Your refund has been successfully issued and completed.
You should see the funds returned to your account shortly.
Partially Refunded
A portion of your refund has been processed.
You will receive only a portion of the amount you requested; check confirmation for details.
Completed
Your refund process is fully complete, and no further action is needed.
All funds have returned to your account, and the transaction is closed.
Canceled
Your refund request has been cancelled.
If you need assistance, please contact customer support for further options.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Endless Summer & Wellness, customers occasionally face unique challenges that lead them to successfully claim refunds for various reasons. Here are some realistic scenarios:
A customer scheduled a backyard pool installation but had to cancel due to unexpected weather conditions. After contacting customer service, they were able to explain their situation and received a full refund for the deposit paid.
During a routine summer maintenance service, a homeowner realized that they had mistakenly booked a service for the wrong date. After a brief discussion with support, they were assisted in rescheduling and were granted a refund for the initial charge on the wrong date.
A subscriber to Endless Summer & Wellness’s monthly wellness classes found that a scheduling conflict prevented them from attending any sessions in a given month. Upon reaching out, they provided their reasons and were offered a one-time refund for that month’s subscription fee.
A client purchased a specialty pool cleaning product that arrived damaged. When they contacted customer support to report the issue, they were guided through the process of returning the damaged item and received a prompt refund for their purchase, ensuring they could order a replacement without hassle.
The Easiest Way to Get a Endless Summer & Wellness Refund
If you're frustrated trying to get a refund from Endless Summer & Wellness—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Endless Summer & Wellness is a straightforward process, thanks to our dedicated systems and timely communication channels. For the most efficient updates, follow these specific steps:
Email Notifications: Check your registered email for updates regarding your refund. Look for messages from our support team that include expected timelines and any additional steps required on your part.
Account Dashboard: Log in to your account at endlesssummerpool.com. Head to the Order History section where you can find details of your past orders, including any pending refunds.
Billing Section: In your account settings, navigate to the Billing section. Here, you can view any refunds in progress and specific transactions related to those refunds.
Mobile App: If you use our Endless Summer & Wellness mobile app, you can check your refund status directly from the app. Simply go to the Orders tab and select the applicable order to view its refund status.
Customer Service: For additional support, feel free to reach out to our customer service team via the contact options listed on our website. They can provide you with real-time updates about your refund status.
FAQ
Unfortunately, if you forget to cancel your membership before the cutoff date, we are unable to offer a refund for that billing period. We recommend reviewing our cancellation policy for specific deadlines to ensure you receive the full benefit of your membership. If you have any questions, feel free to reach out to our customer service team for assistance.
Refunds typically take between 5 to 10 business days to process after the request is approved. The actual time for the refund to appear in your account may vary depending on your bank or financial institution's processing times.
If you notice a charge but do not have an active subscription, please first verify your account status by logging into your account on our website. If the charge appears to be incorrect, contact our customer support team with the details of the transaction, and they will assist you in resolving the issue.
If you are unable to secure a refund directly from Endless Summer & Wellness, consider reaching out to customer service again for further assistance. You may also escalate your inquiry within their support system for more comprehensive help. Additionally, reviewing your account details might provide clarity on your transaction and options.
If Endless Summer & Wellness is unable to issue a refund, you may want to review their refund policy for detailed guidelines and conditions. Additionally, consider reaching out to their customer support team again for further clarification or assistance. It might also be helpful to check your account details to ensure all information is accurate and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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