Billing can often be an afterthought until an unexpected charge catches you off guard, perhaps from a subscription that renewed automatically. This guide is designed to help you understand how refunds work with the Equal Payment Plan, outlining eligibility criteria and providing a straightforward step-by-step process for requesting your money back quickly and efficiently. We aim to simplify the refund experience, ensuring you feel empowered and informed every step of the way.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and account number with Equal Payment Plan.
Transaction ID: Specific transaction ID for the payment you wish to refund.
Refund Request Form: Complete any required refund request forms provided by Equal Payment Plan.
Purchase Confirmation: A copy of your purchase receipt or confirmation email that includes the date, amount, and details of the transaction.
User Agreement: Reference to the terms and conditions of the service or product that outline the refund policy.
Account Activity: Detailed information from your account showing payment history relevant to the refund.
Reason for Refund: A clear explanation of why you are requesting the refund, citing specific issues if applicable.
Customer Support Correspondence: Any email or ticket correspondence with customer service related to your refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
Debit Card
3-5 working days
Bank Transfer
5-10 working days
PayPal
3-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Equal Payment Plan
At Equal Payment Plan, users have specific rights regarding their subscription and billing processes. Understanding these rights can help users clarify their eligibility for refunds based on their account management situations. Refund eligibility may arise from various scenarios related to service usage, payment adjustments, or account changes.
Here are some situations that may qualify users for a refund:
Service Satisfaction: If a user finds that the service provided does not meet the agreed specifications or quality benchmarks described at the time of sign-up, they might be eligible for a refund.
Billing Adjustments: If users notice any discrepancies in their billing that were not communicated or anticipated at the outset of their plan, they could inquire about potential refunds related to these adjustments.
Account Downgrade: In situations where users choose to downgrade their service plan, they may inquire about possible refunds for any unused portion of the previous service fee, if such terms were part of the downgrade policy.
Early Termination: If users decide to terminate their service early, they should review Equal Payment Plan's policies regarding the final billing cycle to understand any potential refunds applicable for unused service time.
Technical Issues: Users who experience significant technical difficulties that hinder their access to the service for a prolonged period might discuss eligibility for a refund based on the nature of the issue and its impact on their service use.
It’s recommended that users contact customer support for detailed information about their specific situation and the applicable policies to assess eligibility for a refund effectively.
Step-by-Step Process to Request Your Equal Payment Plan Refund Like a Pro
If you purchased through EqualPaymentPlan.com:
Visit the Equal Payment Plan homepage at nowinc.ca.
Scroll down to the bottom of the page and click on the ‘Contact Us’ link.
Choose the method of communication (Email or Phone) to get in touch with customer support.
If emailing, use the subject line ‘Refund Request – Membership’ and include specific phrases like "I was not made aware of the upcoming renewal.”
Provide your account details: email associated with the membership and subscription confirmation number.
In your message, mention "The service was not utilized during the billing period".
Wait for a confirmation email regarding the processing of your refund request.
If you purchased through Apple:
Open the Settings app on your iOS device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the Equal Payment Plan subscription.
Scroll down and tap Report a Problem.
Select Request a Refund from the options.
Use phrases like "I wish to request a refund due to unawareness of renewal terms" in the comment box.
Submit your request and check for email confirmation from Apple.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the menu icon (three lines) at the top left corner.
Select Account from the menu.
Tap on Purchase History.
Find the Equal Payment Plan transaction.
Tap on the transaction and select Report a Problem.
Choose Request a Refund and phrase your request as "I did not use the service and wish to obtain a refund".
Complete the submission, then look for an email from Google regarding your request.
If you purchased through Roku:
Go to Roku.com and sign in to your Roku account.
Select Manage Account from the menu.
Navigate to the Subscriptions section.
Locate the Equal Payment Plan subscription.
Click on Manage Subscription.
Find the option for Request a Refund, if available.
If no option appears, take note of the subscription details and contact Roku support via their help page, using phrases like "The subscription auto-renewed unexpectedly".
Follow their instructions and keep an eye out for a confirmation email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
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Draft email to Equal Payment Plan for Refund
Script
Copy
Subject: Refund Request – Equal Payment Plan Account [Your Email]
Dear Equal Payment Plan Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation to support my request.
I kindly ask for confirmation regarding this matter within 3-5 business days.
Thank you for your attention to this request.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Refund request has been submitted but not yet approved.
Your refund is on hold, and pending evaluation. You'll receive an update soon.
Processing
Refund is currently being processed by the Equal Payment Plan team.
Your refund is in progress, and you can expect it to be completed within 3-5 business days.
Refunded
Your refund has been successfully processed and the funds released.
The amount should reflect in your account within 5-10 business days, depending on your bank.
Partially Refunded
A portion of your refund has been processed successfully.
You will receive only part of the original amount. Check your result for full details.
Completed
All refund processes are finalized, and no further action is needed.
Your transaction is complete, and you can review your payment history.
Canceled
The refund request was canceled by you or the merchant.
No changes have been made to your account. Contact support for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Users of Equal Payment Plan often encounter various situations related to their subscriptions and billing, leading them to seek refunds. Here are some realistic scenarios where users successfully claimed refunds:
Subscription Plan Change: A user decided to switch from a basic to a premium subscription for additional features. After realizing that the premium plan did not meet their expectations, they promptly contacted customer support within the trial period and received a full refund for the difference in charges.
Accidental Dual Activation: A user inadvertently activated two separate accounts while trying to take advantage of a seasonal promotion. Upon discovering the duplication, they reached out to customer service, who quickly helped them deactivate one account and refund the associated fee without hassle.
Service Interruption: A subscriber faced unexpected downtime during an important project and was dissatisfied with the service performance. After raising the issue with customer support, they were eligible for a partial refund covering the duration of the inconvenience.
Billing Inquiry Related to Plan Renewal: A user noticed an unexpected charge upon renewal of their subscription. They contacted Equal Payment Plan’s support team for clarification and learned it was a billing error. The support team promptly corrected the mistake and issued a refund for the erroneous charge.
The Easiest Way to Get a Equal Payment Plan Refund
If you're frustrated trying to get a refund from Equal Payment Plan—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Equal Payment Plan is straightforward and efficient. By leveraging the various communication channels and tools they provide, you can stay updated on your refund progress.
Email Notifications: Keep an eye on your email inbox for updates from Equal Payment Plan. They will send email notifications at key points in the refund process, including confirmation when your refund request is initiated and when it’s processed.
In-App Notifications: If you’re using the Equal Payment Plan mobile app, check the notifications section often. Important updates regarding your refund status will appear there, providing real-time information directly on your device.
Account Dashboard: Log into your Equal Payment Plan account and navigate to the Order History section. Your recent orders will display the current status of any refunds, including whether they are pending or completed.
Billing Section: You can also check the Billing section of your account settings. This is where you’ll find detailed information about transactions, including pending refunds, amounts, and expected timelines.
Refund Progress Updates: Equal Payment Plan provides clear stages of your refund process. Each status update, such as "Refund Requested" or "Refund Processed," will help you understand where your refund is at any point in time.
Merchant-Specific Tools: Some merchants partnered with Equal Payment Plan may offer unique tools or customer support features. Be sure to explore any links or options available on their site regarding refund tracking, as these may provide additional insights tailored to your purchase.
FAQ
Refunds for the Equal Payment Plan are generally not available if you forget to cancel by the deadline. It's important to review your plan details carefully to stay on track with cancellation timelines. For specific inquiries, reaching out to customer support may provide additional assistance.
Refund processing times can vary depending on your financial institution, but typically, you can expect to see the funds reflected in your account within 5 to 10 business days after the refund is initiated. The process may take a bit longer during peak times or holidays.
If you notice a charge but don’t have an active subscription with the Equal Payment Plan, please check your account for any past subscriptions or trials that may have converted. If everything appears correct and there still seems to be a discrepancy, contact our support team for assistance, and they will help you resolve the issue.
If you are unable to obtain a refund directly from Equal Payment Plan, consider reaching out to their customer service for further assistance. You may also want to escalate your request within their support system to ensure it receives the appropriate attention. Additionally, reviewing your account details and previous communications may provide insights into your situation.
If your refund request is not approved, consider reviewing the Equal Payment Plan's refund policy to ensure all conditions have been met. You may also want to reach out to customer support again for further clarification or assistance, and double-check your account details for any potential oversights.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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