Navigating billing can often take a back seat until an unexpected charge catches your attention—like an automatic subscription renewal from Equal Vision Records. This guide is designed to help you understand how refunds work, who is eligible for them, and the step-by-step process to request a prompt refund. Our goal is to provide you with clear and straightforward information so you can manage your transactions with ease.
What You Should Prepare Before Applying For Refund
Order Number: Gather your unique order number from your purchase confirmation email.
Transaction ID: Locate your transaction ID, which can usually be found on your payment receipt.
Email Address: Ensure you have the email address associated with your Equal Vision Records account ready for identification.
Reason for Refund: Prepare a clear explanation for why you are requesting the refund, such as a defective item or incorrect order.
Proof of Purchase: Keep a copy of your purchase receipt, which may include a PDF or screenshot of the email confirmation.
Shipping Information: Have details of how the item was shipped, including tracking information if applicable.
Photos of the Product: Take clear photos of any defective items, especially if the refund is due to damage.
Refund Policy Acknowledgment: Familiarize yourself with Equal Vision Records’ refund policy to ensure your request aligns with their terms.
Account Login Information: Be ready to log into your Equal Vision account for potential follow-ups or status checks.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
5-7 working days
Gift Cards
Refunded as store credit within 24 hours
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Equal Vision Records
Equal Vision Records offers a variety of products and services, primarily focusing on music releases, merchandise, and exclusive items from various artists. Understanding your rights and eligibility for refunds is important to ensure a positive experience. Here are some specific situations relating to refunds that may apply to your interactions with Equal Vision Records:
Defective Merchandise: If you receive a product that is defective or damaged upon arrival, you may qualify for a return and refund.
Incorrect Orders: In the event you receive an item that is not what you ordered, such as the wrong size or product, you might be eligible for a refund after returning the incorrect item.
Pre-orders: If a pre-ordered item is significantly delayed beyond the expected delivery date, you may wish to inquire about your options for a refund or exchange.
Wrongful Charges: When reviewing your account, if there are charges for items you believe you did not authorize, you may want to reach out for clarification or potential resolution.
Subscription Inquiries: If you have questions about your subscription status regarding digital releases or exclusive content, it may be important to check the terms that dictate your eligibility for any associated refunds.
Step-by-Step Process to Request Your Equal Vision Records Refund Like a Pro
If you purchased through Equal Vision Records.com:
Visit equalvision.com and scroll down to the bottom of the homepage.
Click on the "Contact" link located in the footer.
Fill out the contact form with your information.
In the subject line, mention "Refund Request" for clarity.
In the message, indicate that your subscription "renewed without notice" or that the service was "unused" to strengthen your case.
Submit the form and wait for a response; check your email for confirmation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select "Subscriptions" to view your active subscriptions.
Find and tap on your Equal Vision Records subscription.
Select "Cancel Subscription" to stop future charges.
In your request, mention that the subscription "renewed without notice" or that it was "unused" to help your case.
Submit your request and watch for response updates in your email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Equal Vision Records for Refund
Script
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Subject: Refund Request – Equal Vision Records Account [Your Email]
Dear Equal Vision Records Support Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund in the amount of [Amount].
Attached to this email, you will find the relevant documentation to support my request.
I kindly ask for confirmation regarding my refund request within 3-5 business days.
Thank you for your attention to this matter. If you require any further information, please feel free to contact me at [Your Phone Number].
Best regards,
[Your Name]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but is awaiting approval.
We'll review your request, and you can expect an update in 1-3 business days.
Processing
Your refund is under review and is being processed.
This usually takes 3-5 business days. Please be patient as we handle your request.
Refunded
Your refund has been approved and the amount has been processed back to your original payment method.
You should see the refund reflected in your account within 5-7 business days.
Partially Refunded
A portion of your order has been refunded, typically due to returned items.
Check your payment method for the refunded amount, which should process within 5-7 business days.
Completed
Your refund process has been completed successfully.
No further action is required from you. Thank you for your understanding!
Canceled
Your refund request has been canceled, either by you or due to eligibility issues.
If you believe this is an error, please contact our customer support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Equal Vision Records, customers may encounter various situations where clarifications about their accounts or orders can lead to a hassle-free refund process. Below are a few user scenarios illustrating how refunds were successfully reclaimed.
Incorrect Album Shipment: A customer ordered a vinyl record but received a CD instead due to a mix-up in inventory. After reaching out to customer service with proof of their order, the user was offered a refund for the incorrect item, as well as a discount on their next purchase.
Merchandise Exchange: A fan purchased a t-shirt that arrived with a manufacturing defect. After submitting a photo of the defective shirt via the customer support portal, the user received a refund and was able to reorder the correct size and design without any hassle.
Subscription Service Management: A subscriber realized they no longer wanted to continue their membership during a billing cycle. By contacting customer support well before the renewal, they successfully received a refund for the next month’s fee and assistance in managing their account preferences.
Event Cancellation: A user purchased tickets for a concert that was later canceled due to unforeseen circumstances. Upon submitting their ticket information, the individual was promptly refunded through their original payment method, ensuring a smooth and quick resolution.
The Easiest Way to Get a Equal Vision Records Refund
If you're frustrated trying to get a refund from Equal Vision Records—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Equal Vision Records is straightforward and user-friendly. To stay updated on your refund progress, consider the following methods:
Email Notifications: Equal Vision Records sends out timely email updates regarding your refund status. Look for emails with the subject line "Refund Update" to find important information about the progress of your refund.
Account Dashboard: Log in to your account on equalvision.com, and navigate to your Order History section. Here, each order will display its current status, including any pending refunds.
Mobile App Alerts: If you have the Equal Vision Records mobile app, make sure to enable notifications. The app provides real-time updates on your refund status directly within the app's interface.
Billing Section: Check the Billing section in your account settings for specific details about any transaction you’ve made. This includes information about refunds and any expected time frames.
Customer Support: If you have further questions about your refund, reach out via the customer support section on the website. They can provide clarifications on your refund status and any additional information.
FAQ
Refunds are typically not issued for subscriptions that are not canceled before the renewal date. However, we recommend reaching out to our customer support team with your request, as they may be able to assist you based on your specific situation.
Refunds typically take 5 to 10 business days to process and reflect on your account, depending on your bank or financial institution's policies. Once your refund request has been approved, you will receive a confirmation email indicating that the process is underway.
If you see a charge but do not have an active subscription, please first check your order history on your Equal Vision Records account for any recent purchases. If you still have questions or need assistance, reach out to our customer support team with your order details, and they will be happy to help resolve any issues.
If you are unable to secure a refund directly from Equal Vision Records, you may consider reaching out to customer service again for further assistance. Additionally, you can explore escalating your inquiry within their support system to ensure that your concerns are addressed. Reviewing your account details for any pertinent information may also provide clarity on your situation.
If your refund request is not approved, we recommend reviewing our refund policy to ensure all criteria have been met. You may also want to contact our customer support team again for further clarification on your request. Additionally, double-checking your account details for any related information could provide more insight into your situation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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