Billing can often be an afterthought until an unexpected charge catches your attention. At Eric Nelson Coaching, we understand that you may have questions about our refund process and eligibility. This guide is designed to walk you through how refunds work, who qualifies for them, and the simple steps you can take to request your money back quickly. Our aim is to provide you with clarity and support every step of the way.
What You Should Prepare Before Applying For Refund
Proof of Purchase: Gather your transaction receipt or confirmation email from Eric Nelson Coaching.
Account Information: Have your coaching account details ready, including your username and the email associated with your account.
Specific Service Information: Note the specific coaching package or service you purchased, along with the date of service.
Reason for Refund: Prepare a clear explanation of why you are requesting a refund, including any relevant experiences or issues with the service.
Communication Records: Collect any previous correspondence (emails or messages) related to your purchase and any issues you encountered.
Transaction ID: Locate your unique transaction ID from your payment confirmation for easy reference.
Refund Policy Agreement: Review and understand the refund policy provided by Eric Nelson Coaching to ensure your request aligns with their terms.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Eric Nelson Coaching
At Eric Nelson Coaching, we recognize the importance of transparency and clarity regarding user rights and refund eligibility. As a provider of personalized coaching services, our refund policy is designed to reflect the nature of our offerings while ensuring that clients understand the circumstances under which they may qualify for refunds.
Session Cancellation: If a coaching session is canceled by Eric Nelson Coaching, clients may be eligible for a refund for the missed session or a reschedule, as appropriate.
Service Dissatisfaction: Clients who feel that they did not receive the promised level of service or coaching after a specified duration may reach out with their concerns to explore potential options, which could include refunds.
Prepaid Packages: Users who purchase prepaid coaching packages and subsequently decide that they no longer wish to continue with the coaching may qualify for a partial refund, contingent on the sessions already utilized.
Account Changes: Clients who wish to adjust their coaching plan (e.g., switching from one package to another) can inquire about the impact on their charges and any potential for refunds related to the previous package.
Technical Issues: In cases where a client experiences technical difficulties that prevent access to online coaching sessions, inquiries about refunds or rescheduling may be warranted.
We encourage clients to reach out directly to our support team for assistance with their specific situation, as each request will be evaluated on a case-by-case basis to ensure fair treatment and satisfaction.
Step-by-Step Process to Request Your Eric Nelson Coaching Refund Like a Pro
If you purchased through ericnelsoncoaching.com:
Visit the Eric Nelson Coaching website.
Scroll to the bottom of the page and click on Contact Us.
Fill out the contact form with your details.
In the Subject field, write "Membership Refund Request".
In the message, mention that the subscription renewed without notice or that the account was unused.
Submit the form and wait for a response.
If you don't receive a response within 5 business days, send a follow-up email to ensure your request is processed.
If you purchased through Apple:
Open the Settings app on your iOS device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find your subscription to Eric Nelson Coaching and tap on it.
Scroll down and tap on Report a Problem.
Select the relevant issue, such as "I didn't authorize this charge".
In the comments, mention that the subscription renewed without notice.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the menu icon (three horizontal lines) in the top-left corner.
Select Subscriptions.
Choose your Eric Nelson Coaching subscription.
Tap Cancel Subscription (if cancellation is required for a refund).
After cancellation, go back to the Google Play Store menu and select Account.
Tap Purchase History.
Find the relevant charge and tap on Report a Problem.
Select Request a refund.
In the comments, explain that the account was unused and provide relevant details.
Submit your request and wait for confirmation.
If you purchased through Roku:
Go to the Roku website.
Log into your account.
Select Manage your subscriptions.
Locate your subscription to Eric Nelson Coaching.
Click on Unsubscribe (if this step is necessary).
Visit the Help Center for Roku.
Use the Contact Us section to send a request.
Indicate you want a refund and that the subscription renewed without notice.
Submit your message.
Wait for their response regarding your refund.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Eric Nelson Coaching for Refund
Script
Copy
Subject: Refund Request – Eric Nelson Coaching Account [Your Email]
Dear Eric Nelson Coaching Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund of [Amount].
Attached are relevant documents for your review (if applicable).
I would appreciate your confirmation regarding this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
You will receive an update once your request is reviewed, typically within 3-5 business days.
Processing
Your refund is currently being processed.
Funds are on their way back to your original payment method, which may take up to 7 business days.
Refunded
Your refund has been successfully processed.
You should see the funds reflected in your account shortly, depending on your bank’s processing time.
Partially Refunded
A portion of your transaction has been refunded.
Check your account for the refunded amount; any remaining balance may be subject to our standard refund policy.
Completed
Your refund process is fully complete.
No further action is needed on your part; your account balance has been updated.
Canceled
Your refund request was canceled and will not be processed.
Contact customer support if you believe this was a mistake, or if you’d like to submit a new request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Eric Nelson Coaching, users occasionally seek refunds for various reasons related to their coaching services. Here are some real user scenarios where refunds were successfully claimed:
Subscription Plan Change: After realizing that a different subscription plan would better suit her needs, a user contacted customer support to discuss her options. Following a brief dialogue regarding her preferences, she was able to switch plans and receive a prorated refund for the remaining balance of her original subscription.
Service Interruption: A client experienced access issues while trying to log into a live coaching session due to technical difficulties. After reporting the matter, she received a full refund for that session as a gesture of goodwill while the technical team worked to resolve the issue.
Account Accessibility Problem: A user faced challenges accessing his personalized coaching materials after his account was accidentally flagged during an update. Upon reaching out to customer service and confirming the issue, he was granted a refund for the month as he couldn't access any content during that time.
Miscommunication on Billing: A participant in a group coaching program misunderstood the billing cycle due to some recent changes in the scheduling of sessions. After clarifying the new terms with support, he was promptly issued a refund for the extra charge, ensuring his account reflected the updated agreement.
The Easiest Way to Get a Eric Nelson Coaching Refund
If you're frustrated trying to get a refund from Eric Nelson Coaching—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Eric Nelson Coaching is straightforward and can be done efficiently using several dedicated methods. Here’s how you can stay updated on your refund progress:
Check Your Email: Eric Nelson Coaching sends automated email notifications whenever there is an update regarding your refund status. Look for emails with subject lines like "Refund Processed" or "Refund Update" to stay informed.
Visit Your Account Dashboard: Log in to your personal account at ericnelsoncoaching.com and navigate to the "Billing" section. Here, you can view the status of your most recent transactions, including pending refunds.
Review Order History: Under your account settings, find the "Order History" tab. This section will detail your past purchases and any associated refund processes. Look for any notes or actions listed next to your orders.
Use the Mobile App: If you are using the Eric Nelson Coaching mobile app, you can easily check your refund status by going to the "My Purchases" section. This feature provides real-time updates directly on your device.
Understand Progress Indicators: When you check your refund status, you may see progress indicators such as "Refund Requested," "Refund Processing," or "Refund Completed." This information can help you anticipate when the funds will reach your account.
FAQ
At Eric Nelson Coaching, we understand that life can get busy, and sometimes cancellations may slip your mind. Unfortunately, we are unable to offer refunds for missed cancellations, as our policy requires timely notice for a successful cancellation. We encourage you to reach out to our support team if you have any questions or need assistance.
Refunds from Eric Nelson Coaching typically take 5 to 10 business days to process. Once initiated, the time it takes for the funds to appear in your account may also depend on your bank's processing time.
If you see a charge but don’t have an active subscription, please check your email for any past communications regarding your subscription status. If you still believe there's an error, kindly contact our support team with your transaction details for further assistance.
If you are unable to obtain a refund directly, consider reaching out to Eric Nelson Coaching's customer service again for further assistance. You may also want to explore escalating your inquiry within their support system to ensure your concerns are addressed. Additionally, reviewing your account details and any related communications may provide clarity on your refund options.
If Eric Nelson Coaching refuses to issue a refund, it's advisable to review the refund policy provided during your purchase to ensure you understand the terms. Additionally, consider reaching out to customer support again for clarification or to provide any further details regarding your request. Checking your account details and records might also offer insights into the situation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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