It's common for users to overlook billing details until an unexpected charge catches their attention, particularly with subscription services like EscapeMonthly. This guide is designed to help you understand how refunds work, who qualifies for them, and the straightforward steps to request your money back efficiently. Our goal is to make the process clear and hassle-free, ensuring you feel supported every step of the way.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your EscapeMonthly account details, including your registered email address and username.
Transaction ID: Locate the specific transaction ID associated with the subscription or purchase you wish to refund.
Subscription Details: If applicable, gather details about your subscription plan, including the start date, renewal date, and any relevant changes.
Reason for Refund: Prepare a clear explanation of why you are requesting the refund to assist in processing your request.
Purchase Confirmation Email: Have a copy of your purchase confirmation email handy, as it contains essential information regarding your order.
Payment Method Details: Be ready to provide information about the payment method used for the transaction (e.g., credit card or PayPal) for verification purposes.
Documentation of Issues: If applicable, compile any screenshots, communications, or receipts that support your refund request.
Recent Correspondence: If you have previously communicated with customer service regarding the issue, include any relevant emails or chat transcripts.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-4 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from EscapeMonthly
At EscapeMonthly, users are provided with unique subscription-based services that deliver curated experiences directly to their doorstep each month. Understanding your rights regarding refunds is essential, especially in the context of subscription management. While the company aims to ensure customer satisfaction, there are specific scenarios where users may qualify for a refund or credit on their account. Below are situations particularly relevant to the EscapeMonthly experience that might affect your eligibility for refunds.
Order Issues: If you receive a package that is incomplete or not as described, you may be eligible for a refund or replacement. Ensure you report the issue within the time frame specified in the user agreement.
Subscription Cancellations: If you choose to cancel your subscription and are within the appropriate cancellation period, you could be eligible for a refund for that billing cycle. Review your subscription terms for specific details.
Service Disruptions: In the event of a significant service disruption where you did not receive your selected items for a particular month, you may qualify for a credit towards future months.
Billing Errors: If you notice discrepancies in billing that do not align with your subscription plan, you can inquire for clarification, which might lead to refund eligibility based on the findings.
Product Returns: Some items may be eligible for return due to quality issues or dissatisfaction, depending on the specific policies. Verify product return guidelines to understand eligibility for a refund.
For any concerns regarding your subscription or potential refund eligibility, it is advisable to review your account details and reach out to EscapeMonthly's customer service for personalized assistance.
Step-by-Step Process to Request Your EscapeMonthly Refund Like a Pro
If you purchased through EscapeMonthly.com:
Visit escapemonthly.com and log in to your account.
Navigate to the Account Settings section.
Find the Billing or Subscriptions tab.
Select the Request Refund option.
In the message box, mention that the subscription renewed without notice and express that you were unable to utilize the services.
Submit the refund request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your EscapeMonthly subscription.
Select Report a Problem and choose the appropriate issue.
Mention that you were not informed about the renewal and that you have not used the service to strengthen your request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the menu icon (three horizontal lines) in the top-left corner.
Select Subscriptions and find your EscapeMonthly subscription.
Tap Manage then select Report a Problem.
Explain that you did not expect the renewal and were unable to utilize the subscription.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Select My Account and scroll down to your subscriptions.
Find the EscapeMonthly subscription and click on Manage Subscription.
Select Cancel Subscription and proceed to request a refund.
Mention that the subscription has renewed without your awareness and that you haven't accessed it.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
Please find attached documentation regarding this request, if applicable.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
This status indicates that our team is evaluating your request. You should expect an update within 2-5 business days.
Processing
Your refund is being processed but not yet completed.
At this stage, your refund is being finalized. It typically takes 3-7 business days for funds to be reflected back to your account.
Refunded
The refund has been successfully processed.
You should see the amount credited back to your payment method within approximately 1-3 business days.
Partially Refunded
Only a portion of your refund has been processed.
You'll receive the partial amount shortly, with further funds possibly refunded after additional review.
Completed
Your refund transaction has been finalized.
Your refund is confirmed and funds should already be in your account.
Canceled
The refund process has been cancelled.
This means that your refund request was declined or withdrawn. You might want to contact customer service for more information.
Real User Scenarios: When and How Refunds Were Successfully Claimed
EscapeMonthly users often navigate a variety of subscription and billing situations that lead to successful refund claims. Here are some detailed scenarios demonstrating how users have effectively resolved their refund inquiries with EscapeMonthly:
Subscription Plan Change: A user decided to upgrade their EscapeMonthly subscription for additional services but later realized that the previous plan better suited their needs. They reached out to customer support to clarify the plan change and successfully received a refund for the difference in billing.
Failed Payment Resolution: After updating their payment method, a user encountered a temporary payment failure, which triggered an unexpected charge for the previous month. They contacted EscapeMonthly to resolve the matter, explaining the change, and received a prompt refund for the accidental charge.
Gift Subscription Issue: A user purchased a gift subscription for a friend but later discovered that their friend already had an account with EscapeMonthly. They contacted customer service to discuss options and successfully received a refund after facilitating the transfer of the subscription to a different recipient.
Account Downgrade Request: A user who found the premium features unnecessary opted to downgrade their account after trying the service for a month. They reached out to customer support to confirm their new plan details and received a refund for the difference in the subscription fee during the transition period.
The Easiest Way to Get a EscapeMonthly Refund
If you're frustrated trying to get a refund from EscapeMonthly—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with EscapeMonthly is straightforward and convenient, ensuring you stay updated throughout the process. Here’s how to efficiently monitor your refund progress:
Email Updates: Check your email for notifications from EscapeMonthly regarding your refund. Look for messages with the subject line "Refund Update" which provides detailed information on the status of your refund.
Account Dashboard: Log in to your EscapeMonthly account and navigate to the Account Dashboard. Here, you can find a summary of recent transactions, including any refunds issued and their current status.
Order History: Visit the Order History section within your account settings. This will display all your past purchases and any associated refunds, complete with timestamps and status indicators.
In-App Notifications: If you use the EscapeMonthly mobile app, keep an eye on in-app notifications for real-time updates about your refund. These alerts will inform you immediately about any changes or confirmations regarding your refund.
Billing Section: For a comprehensive look at your financial interactions, access the Billing Section of your account. This area will provide insight into any refunds as well as the expected timeframe for processing.
Detailed Refund Progress: EscapeMonthly provides clear updates on the amount refunded and the remaining balance (if applicable), ensuring you have all pertinent details at your fingertips as you track your refund.
FAQ
Unfortunately, if you forget to cancel your subscription on time, we are unable to issue a refund for the billing cycle that has occurred. We recommend checking your account and setting reminders for cancellation to avoid future charges.
Refunds typically take 5 to 10 business days to process, depending on your financial institution's policies. Once processed, the funds should be credited back to your account within that timeframe. Please allow additional time for your bank to reflect the refund in your balance.
If you notice a charge but do not have an active subscription, please check your account for any previous subscriptions or trial memberships that may have converted. Additionally, reach out to EscapeMonthly's customer support with details of the charge for further assistance in resolving the issue.
If you're unable to obtain a refund directly from EscapeMonthly, consider reaching out to their customer service team for further assistance. You may also want to escalate your inquiry within their support system to ensure your issue is addressed. Additionally, reviewing your account details and any correspondence may provide clarity on available options.
If you find that EscapeMonthly has declined your refund request, consider reviewing their refund policy for clarity on eligibility. You may also reach out to their customer support for further assistance or clarification on your situation. Additionally, double-check your account details to ensure that all information provided during your request is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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