It's not uncommon for users to overlook billing details until an unexpected charge catches their attention, such as an automatic subscription renewal. This guide is designed to clarify how ESL Brains handles refunds, detailing eligibility criteria and providing step-by-step instructions for efficiently requesting your money back. Our goal is to ensure you have a smooth experience and feel supported throughout the process.
What You Should Prepare Before Applying For Refund
Account Information: Your ESL Brains account email and username.
Purchase Details: The specific resources or subscriptions you are seeking a refund for, including titles and purchase dates.
Transaction ID: Your unique transaction ID, which can be found in your order confirmation email or your account purchase history.
Payment Method: Details of the payment method used (e.g., credit card, PayPal) to validate the transaction.
Reason for Refund: A clear explanation of the reason for your refund request, adhering to ESL Brains’ refund policy.
Email Communication: Any relevant correspondence with ESL Brains regarding the issue, including customer support tickets or emails.
Access Proof: A screenshot or documentation proving access or inability to access purchased materials, if applicable.
Refund Policy Review: Familiarity with ESL Brains’ refund policy to ensure compliance with terms.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from ESL Brains
At ESL Brains, users access a wide range of digital teaching resources tailored for educators. Given the nature of these products, users may find themselves seeking clarity regarding their rights and eligibility for refunds under specific circumstances. This section outlines the scenarios in which users might qualify for refunds based on their engagement with ESL Brains's services.
Subscription Cancellations: Users who have canceled their subscription prior to the renewal date may be eligible for a refund for any unused portion of their subscription plan.
Content Issues: If a purchased resource has significant errors or is not as described, users may qualify for a refund upon providing appropriate documentation or feedback.
Billing Inquiries: Users who have questions about specific charges on their account may reach out for clarification, and depending on the outcome, there might be situations where a refund could be warranted.
Trial Subscription Results: Users who opt for a trial subscription might seek a refund if they cancel during the trial period but have been inadvertently charged. Eligibility for a refund will depend on the cancellation process followed.
It’s essential for users to understand their account status and engage directly with ESL Brains's support team for further assistance regarding any billing inquiries or refund eligibility.
Step-by-Step Process to Request Your ESL Brains Refund Like a Pro
If you purchased through ESL Brains.com:
Visit eslbrains.com and log in to your account.
Navigate to the Account Settings section by clicking on your profile icon.
Select Billing or Subscriptions from the dropdown menu.
Look for the option labeled Request Refund or similar.
Fill out the refund request form:
Mention that the subscription renewed without notice if applicable.
Highlight that the account was unused during the billing period.
Submit the request and keep an eye on your email for the confirmation.
If you purchased through Apple:
Open the Settings app on your iOS device.
Tap your Apple ID at the top.
Select Subscriptions.
Find ESL Brains in your subscriptions list.
Tap Cancel Subscription if needed.
After canceling, go to reportaproblem.apple.com in your browser.
Log in with your Apple ID credentials.
Select ESL Brains from your purchase history.
Click on Report a Problem.
Choose Request a Refund as your problem type.
In the description, emphasize any concerns regarding automatic renewal or lack of usage.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap on the Profile Icon in the top right.
Select Payments & Subscriptions > Subscriptions.
Locate ESL Brains and tap on it.
Tap Cancel Subscription if necessary.
After canceling, visit play.google.com/redeem.
Scroll to the bottom and click on Request a refund.
Select the order in question and choose Request a refund.
In the comments, mention that you did not expect the renewal and that the service was not utilized.
Submit your request and monitor your email for a response.
If you purchased through Roku:
Go to my.roku.com in your web browser.
Sign in to your Roku account.
Select Manage Your Subscriptions.
Find ESL Brains in your list of subscriptions.
Click on Cancel Subscription.
After canceling, visit the Contact Us page on Roku's support site.
Submit a request for a refund through the form provided:
Indicate any issues with the subscription renewal.
State that the account was not in use during the billing period.
Send your request and await their customer service reply.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation regarding my account. The details are as follows: [describe reason].
I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation related to this matter for your reference.
Please confirm the status of my request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
Please allow up to 3 business days for your request to be reviewed.
Processing
Your request is currently being processed by our team.
You will receive an update within 4-7 business days.
Refunded
The refund has been successfully issued to your payment method.
Funds should reflect in your account within 5-10 business days, depending on your bank.
Partially Refunded
A portion of your refund has been processed.
Check your email for details on the refunded amount.
Completed
The refund process is complete, and all funds have been returned to you.
You can now enjoy peace of mind as your transaction is fully resolved.
Canceled
Your refund request has been canceled.
If you believe this is an error, please reach out to our support team.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Refund requests can sometimes arise from user circumstances rather than any misunderstanding on the part of ESL Brains. Below are a few realistic scenarios where users successfully claimed refunds:
Subscription Downgrade: A user decided to downgrade their ESL Brains subscription plan after a few months of using the higher-tier package. They contacted customer support to explain their change in teaching needs, and after reviewing their account activity, ESL Brains processed a refund for the difference in price for the remainder of the billing cycle.
Course Content Inaccessibility: A teacher encountered technical difficulties accessing a specific lesson plan they purchased. After reaching out to support for assistance, the team was unable to resolve the issue in a timely manner. The user was offered a full refund for that specific material as a courtesy.
Accidental Purchase: A user mistakenly bought a resource twice while navigating the site. Realizing the error shortly after, they reached out to ESL Brains's support team. Upon confirming the situation, the team promptly issued a refund for the duplicate purchase.
Change in Teaching Context: After receiving unexpected feedback regarding their teaching approach, a user decided to reevaluate their resources and requested a refund for a recently purchased subscription. The support team acknowledged their reason and facilitated a refund to help them transition smoothly into new materials aligned with their updated teaching strategy.
The Easiest Way to Get a ESL Brains Refund
If you're frustrated trying to get a refund from ESL Brains—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at ESL Brains is a straightforward process, as we provide clear channels for updates and information. Here are some efficient ways to keep tabs on your refund:
Check Your Email: ESL Brains sends automated email notifications whenever there is an update on your refund status. Look for emails titled "Refund Update" to find the most current information.
Use the ESL Brains Dashboard: Log in to your ESL Brains account and navigate to the Account Dashboard. Here, you can find a detailed section labeled "Order History" which displays the status of your refund requests.
In-App Notifications: If you’re using the ESL Brains mobile app, make sure to enable notifications. We send push alerts to inform you as soon as your refund is processed or if there’s any delay.
Billing Section Insights: For a comprehensive view, visit the Billing section under your account settings. This area contains detailed transaction logs, including any pending or completed refunds.
Customer Support: If you need further assistance or clarification, reach out through the Help Center. You can submit a ticket regarding your refund inquiry, and our support team will provide personalized updates.
Track Refund Progress: Once your refund request is approved, ESL Brains updates your refund status from "Pending" to "Processed" in your account dashboard, along with expected timeframes for the refund to reflect in your account.
Following these steps will help you efficiently track your refund status with ESL Brains, ensuring you stay informed throughout the process.
FAQ
Refunds for subscriptions that have already renewed typically cannot be issued if the cancellation was not completed within the specified time frame. We encourage users to review their account settings and cancellation policies to manage subscriptions effectively. For further assistance, please reach out to our support team.
Refunds from ESL Brains typically take between 5 to 10 business days to process. The exact time may vary depending on your bank or payment provider's policies. Please allow for this timeframe before checking your account for the refund.
If you notice a charge but do not have an active subscription, please check your account for any previous subscriptions that may have been renewed. If everything looks correct, contact our support team with the details of the charge, and they will assist you in resolving the issue.
If you are unable to receive a refund directly from ESL Brains, consider reaching out to customer service again for further assistance. You might also explore escalating your request within their support system to ensure it receives the appropriate attention. Additionally, reviewing your account details and any relevant communication might help clarify the situation.
If ESL Brains does not issue a refund, consider reviewing their refund policy for specific guidelines and eligibility criteria. You may also reach out to their support team again for further clarification or to discuss your situation in more detail. Additionally, ensure that all account details, including any relevant subscriptions or purchases, are correctly understood to facilitate the process.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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