Overview
Essence is a vibrant online community and lifestyle brand that focuses on celebrating Black culture and empowering the Black community. On their website, you'll find a mix of content that includes beauty tips, fashion ideas, health advice, and inspiring stories about influential figures in the Black community. They also feature articles on relationships, parenting, and wellness, providing a space for readers to feel connected and informed. In addition to great articles, Essence offers a marketplace where you can shop for products that cater to your style and needs, alongside hosting events that celebrate Black excellence. Overall, it's a go-to place for anyone looking for inspiration and connection through a Black lens.
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The description is based on the main features and services offered by Essence, focusing on user-friendly language to ensure clarity and relatability for a general audience.
How to Get a Essence Refund: Step by Step
If you purchased through essence.com:
- Visit the essence.com website and log into your account.
- Go to the 'Account' section, usually found in the top-right corner of the page.
- Select 'Order History' to view your past purchases.
- Locate the specific membership or subscription you wish to get a refund for.
- Click on the order to see the details and look for a 'Request Refund' button or similar option.
- If no button is available, scroll down to find customer service contact information.
- Use the chat feature or send an email to support.
- In your message, include:
- Details of the product, including the order date.
- Explain that you were unaware of the renewal or did not receive a prior notice.
- State that the account has been unused since the last renewal.
- Submit your message and monitor your email for a response regarding your refund request.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap on your Apple ID at the top.
- Select Subscriptions.
- Find and tap on the subscription for Essence.
- Select Cancel Subscription if you want to stop the service.
- After cancelling, visit this link to report your issue for a refund.
- When submitting your request, mention that the renewal occurred without notice and that you were not intending to continue the subscription.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the Menu (three horizontal lines) in the upper left corner.
- Select Subscriptions.
- Locate your Essence subscription from the list.
- Tap Cancel Subscription if applicable.
- Go to this link to request a refund.
- In your refund request, clarify that the subscription renewed unexpectedly and you did not utilize it since the last charge.
If you purchased through Roku:
- Access your Roku account via the Roku website.
- Sign in and click on Manage Account.
- Scroll down to find subscriptions and locate Essence.
- Unsubscribe from the service if needed.
- Contact Roku support via the support page.
- Provide details about the charge, emphasizing that it was unrequested and that the account had been inactive.
Tips and Tricks for Getting a Essence Refund
- Contact customer service immediately after realizing you need a refund; the quicker you act, the better.
- Use social media to reach out, especially Twitter or Instagram; public queries can often get a faster response.
- Be polite but firm; expressing frustration can sometimes backfire, so stay calm in communication.
- Document everything; keep records of your order number, communication, and shipping details to reference if needed.
- Ask to escalate your request to a supervisor if the first representative cannot assist you adequately.
- Inquire about the refund timeline clearly; knowing timelines can set expectations and reduce follow-up queries.
- Check for a live chat option on the website; sometimes you can get quicker resolutions this way.
- Use the phrase 'consumer rights' if you feel you are not being treated fairly; this can help assert your position.
- Utilize email if calls aren’t working; crafting a clear, concise email might yield better results.
- Be ready to dispute the charge with your bank or credit card company if all fails; this shows you're serious about the refund.
- Timing matters; reach out right after weekends or holidays when customer service may be less busy.
- Share your experience on forums or Reddit after your issue is resolved; it can help others and might catch the company's attention.
- Use screenshots of the website policies if they change or if discrepancies arise; this can strengthen your case.
Why Do People Request Refunds from Essence
- Product is defective or damaged upon arrival.
- Wrong item sent instead of the one ordered.
- Late delivery beyond the expected shipping timeframe.
- Item doesn't match description or photos on the website.
- Quality issues with the product, not meeting expectations.
- Changed mind after purchase.
- Unauthorized purchase or transaction.
- Items received are not as advertised (e.g. size, color).
- Subscription cancellation before renewal date.
- Item arrived in poor condition (e.g. leaking, expired).
Essence Refund Script
Script
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Dear Essence Customer Service,
I hope this message finds you well. I am writing to bring to your attention a billing issue I encountered with my recent order. It seems that I was charged incorrectly for my purchase, and I would like to address this matter promptly.
I would appreciate your assistance in processing a refund for the accidental charge. Please let me know if you need any additional information to facilitate this request.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Essence Refund Policy
Essence at essence.com offers a 30-day return policy for products that are unopened and in their original packaging. Customers can initiate returns by contacting customer service for a return authorization, while shipping costs are non-refundable.
The Easiest Way to Get a Essence Refund
If you’re frustrated trying to get a refund from Essence—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.