How to Get an ETC*NINJ Refund

• Account Information: Your ETC*NINJ account email and username.
• Transaction ID: The specific transaction ID for the purchase you are seeking a refund for, found in your order confirmation email.
• Purchase Date: The exact date of the transaction or membership sign-up.
• Proof of Payment: A copy of the payment receipt or screenshot confirming the transaction.
• Reason for Refund: A clear explanation of why you are requesting the refund, as required by ETC*NINJ's policy.
• Membership Details: If applicable, details of your membership plan including start date and any associated documentation.
• Contact Information: Current contact details to ensure timely communication regarding your refund request.

At ETC*NINJ, we prioritize customer satisfaction and aim to provide clarity regarding refund eligibility. Understanding the nature of our offerings can help users navigate their accounts effectively and determine their refund options. As a platform dedicated to gymnastics training and resources, our services range from subscriptions to specific training programs, each with its own set of criteria for refunds.

Here are some specific situations that may qualify for a refund consideration:

• Cancellation of Subscription: Users who decide to cancel their subscription before the next billing cycle may qualify for a refund for the upcoming charge, provided that the cancellation request is received in accordance with our policy timelines.
• Service Interruption: If users experience a significant interruption in service—due to technical issues related to our platform—that lasts beyond our specified grace period, they might be eligible for a refund of their current subscription period.
• Undelivered Content: In circumstances where a registered training program is not delivered as advertised or is significantly altered without prior notice, users may be eligible for a partial refund based on the unmet service expectations.
• Membership Account Issues: Users experiencing prolonged issues with account access that hinder participation in services may inquire about a refund for the affected period as per our support team's assessment.
• Program Changes: If there are major changes to the course structure or content that do not align with the original program description, users may discuss their eligibility for a refund with our support team.

We encourage users to reach out to our customer support team for specific queries regarding their situation, as each case is assessed based on individual circumstances and our outlined policies.

At ETC*NINJ, users occasionally need to manage their subscriptions or clarify account-related issues. Here are some scenarios where users successfully claimed refunds after addressing specific situations:

• Subscription Upgrade Refund: A user upgraded their subscription plan during a promotional period. After realizing that the standard plan would better suit their needs, they contacted customer support with their request. The team promptly assisted them and processed a partial refund for the difference in cost, ensuring a smooth transition back to their original plan.
• Class Cancellation Refund: A customer booked a series of gymnastics classes but had to cancel due to unforeseen circumstances. They reached out to ETC*NINJ ahead of the class schedule and explained their situation. The support team responded promptly and issued a full refund for the classes that were not attended.
• Billing Query Resolution: A user noticed a discrepancy in their monthly billing statement after switching payment methods. They contacted customer service to clarify the charges. After reviewing their account, the team confirmed an adjustment was necessary and processed a refund for the overcharged amount, making sure the user's payment method was updated for future billing.
• Merchandise Return: A customer received the incorrect size for a gym practice uniform. They initiated a return through the online portal and communicated with customer service about their order. The team promptly guided them through the return process and issued a refund once the item was confirmed to be returned, allowing for a hassle-free exchange for the correct size.

Tracking your refund status with ETC*NINJ is a straightforward process, thanks to our efficient communication methods and user-friendly interface. Follow these tips to stay informed about your refund progress:

• Check Your Email: Keep an eye on your email inbox for updates from ETC*NINJ. We send notification emails detailing the status of your refund, including when it has been processed and the expected timeline for completion.
• Utilize the App: If you’re using the ETC*NINJ mobile app, navigate to the Orders section. Here, you can view real-time updates on your refund status directly from your device.
• Visit Your Account Dashboard: Log into your account on the ETC*NINJ website and head to the Order History section. This area will provide you with detailed refund information, including the date the refund was initiated and the current status.
• Review Billing Section: In your account settings, access the Billing section to find comprehensive details related to charges and refunds. This section will include any pending refunds and their estimated timelines.
• Stay Updated on Processing Times: Refer to our Frequently Asked Questions section for specific information on processing times for different types of refunds. This can help set your expectations regarding when the funds will appear back in your account.
• Contact Support if Needed: If you have questions regarding the refund process or if something seems off, don’t hesitate to contact our customer support team through the help section in your account dashboard.