Many users only pay attention to billing when an unexpected charge catches them off guard, such as an automatic subscription renewal. This guide aims to clarify how refunds work at ETHOS BEAUTY PARTNERS, ensuring you understand who qualifies for a refund and the steps required to request your money back efficiently. Whether you're addressing a recent charge or simply seeking to understand the process, we’re here to provide the support you need.
What You Should Prepare Before Applying For Refund
Order Confirmation Email - Include the email you received after making your purchase, which contains your order number and product details.
Transaction ID - Locate your unique transaction ID which you can find on your bank statement or the order confirmation email.
Product Condition Photos - Take clear photos of the product you wish to return, especially if it is damaged or defective.
Account Information - Ensure you have your account login details handy for reference when communicating with customer service.
Refund Reason - Prepare a detailed explanation for your refund request, as ETHOS BEAUTY PARTNERS may require specific reasons related to product dissatisfaction or issues.
Shipping Confirmation - If you are returning a product, keep the shipping confirmation receipt to ensure that the return can be tracked.
Return Label - If provided, include the return label that came with your original shipment for easier processing.
Photo ID (if required) - Be prepared to provide a photo ID if ETHOS BEAUTY PARTNERS requests verification for your account and order.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
Instant to 3 working days
Gift Card
1-2 working days
Afterpay
3-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from ETHOS BEAUTY PARTNERS
At ETHOS BEAUTY PARTNERS, we prioritize customer satisfaction and are committed to providing high-quality products and services. As a user of our platform, understanding your rights and eligibility for refunds is essential. Our policies are designed to reflect our commitment to excellence while addressing specific circumstances that may arise during your engagement with our offerings.
Refund eligibility may apply in the following scenarios:
Product Quality Issues: If a product is received damaged or defective, you may be eligible for a refund or exchange within a specified timeframe after delivery.
Order Cancellation: If you initiate a cancellation request prior to the shipment of your order, you might qualify for a full refund.
Delivery Problems: Situations involving shipping delays beyond our stated timeline may provide eligibility for refund requests depending on the circumstances.
Incorrect Items Received: If you receive a product that does not match your original order, you could be eligible for a refund or exchange.
Subscription Adjustments: For users enrolled in subscription services, making changes or cancellations may allow for refunds based on the timing of your request and the billing cycle.
For any specific inquiries related to your account or eligibility for a refund, we encourage you to reach out to our customer service team for personalized assistance.
Step-by-Step Process to Request Your ETHOS BEAUTY PARTNERS Refund Like a Pro
If you purchased through ETHOS BEAUTY PARTNERS.com:
Visit the ETHOS BEAUTY PARTNERS website.
Scroll to the bottom of the homepage and click on "Contact Us."
Select the appropriate option for membership or subscription inquiries.
In the message field, state that you would like to request a refund for your membership.
Mention that you were unaware of the auto-renewal.
Emphasize that the membership has not been utilized.
Submit your request and keep an eye on your email for a confirmation or follow-up response.
If you purchased through Apple:
Open the Settings app on your iPhone.
Tap on your Apple ID at the top of the screen.
Select "Subscriptions."
Find and tap on your ETHOS BEAUTY PARTNERS subscription.
Tap "Cancel Subscription" to stop future billing.
Select "Report a Problem" next to your subscription entry.
Choose "Billing or Subscription Issues" and select "Request a Refund."
Note that you were charged unexpectedly.
Indicate that you did not receive suitable notice before renewal.
Complete the form and submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon in the top right corner.
Select "Payments & Subscriptions."
Tap on "Subscriptions" and find your ETHOS BEAUTY PARTNERS subscription.
Choose "Cancel Subscription" to stop further charges.
Go back to the "Payments & Subscriptions" section and select "Account statement."
Find the subscription charge and click "Report a Problem."
Mention you were not notified prior to renewal.
State that you have not used the subscription at all.
Follow the prompts to formally request a refund.
If you purchased through Roku:
Log into your Roku account at roku.com.
Navigate to "My Account."
Scroll down to find the "Manage your subscriptions" section.
Locate the ETHOS BEAUTY PARTNERS subscription and click "Cancel Subscription."
After cancellation, email Roku support at support@roku.com.
Indicate that the subscription renewed without your notice.
Clarify that your account has been unused.
Request a refund in your message.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation: [describe reason].
I would like to request a refund for the amount of [Amount].
Attached is the relevant documentation for your reference.
Could you please confirm the status of this request within 3-5 business days?
Thank you for your attention to this matter.
Best regards,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is still under review.
You will receive an update within 3-5 business days regarding the status of your refund.
Processing
Your refund is currently being processed by our team.
This stage may take an additional 2-3 business days before completion.
Refunded
Your refund has been successfully issued.
The amount should reflect in your account within 5-7 business days, depending on your bank.
Partially Refunded
A portion of your order has been refunded.
You will receive the specified amount back within 5-7 business days.
Completed
The refund process has been finalized.
No further action is needed from you; the funds have been returned.
Canceled
Your refund request has been canceled.
Please contact customer support if you believe this to be an error.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At ETHOS BEAUTY PARTNERS, customers often seek assistance with various aspects of their account and product orders. Here are some real user scenarios where refunds were successfully claimed:
A customer purchased an exclusive skincare set but discovered after receiving it that one of the products did not meet their skin type specifications. After reaching out to customer support, they were guided through the return process and received a full refund for the mismatched item.
A subscriber to the monthly beauty box realized they had ordered a one-time gift box by mistake during the renewal period. Upon contacting ETHOS BEAUTY PARTNERS, they were informed about the error and promptly received a refund for the unintended charge after adjusting their subscription preferences.
A user ordered a beauty tool that was unfortunately damaged during shipping. After submitting a photo and brief description through the customer service portal, they received a replacement tool along with a refund for the shipping costs incurred.
A customer who had subscribed to an annual membership found that they were not utilizing the benefits as expected and decided to cancel their plan within the refund period. They reached out to customer service for clarification and successfully claimed a prorated refund for the unused months of their membership.
The Easiest Way to Get a ETHOS BEAUTY PARTNERS Refund
If you're frustrated trying to get a refund from ETHOS BEAUTY PARTNERS—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with ETHOS BEAUTY PARTNERS can be seamless and efficient if you know where to look. Here's how to keep up with your refund inquiries:
Email Notifications: After initiating a refund, keep an eye on your email. ETHOS BEAUTY PARTNERS sends updates regarding your refund status directly to your registered email, including notifications when your refund is processed.
Account Dashboard: Log into your account on the ETHOS BEAUTY PARTNERS website. Navigate to the Order History section, where you can view the status of your refund along with past purchases and any pending transactions.
Mobile App Alerts: If you use the ETHOS BEAUTY PARTNERS mobile app, you can check the Notifications tab for updates about your refund. The app provides real-time alerts about any changes in your refund status.
Billing Section: Access the Billing section in your account settings. Here, you will find detailed information about your refunds, including the amount refunded and the method of return.
Customer Support Chat: If you're still unsure about your refund status, use the live chat feature on the ETHOS BEAUTY PARTNERS website. Customer support can provide specific updates based on your account and transaction history.
FAQ
If you forgot to cancel your subscription on time, unfortunately, refunds for that period may not be available as per our policy. However, we encourage you to reach out to our customer service team, as they may be able to assist you with your specific situation.
Refunds typically take 5-10 business days to process, depending on your financial institution. Once your refund is initiated, you will receive a confirmation email, and the funds should appear on your account within the stated timeframe.
If you see a charge but don’t have an active subscription, please check your email for any confirmation or notification regarding a recent order. If you still have questions, contact ETHOS BEAUTY PARTNERS' customer support for assistance in identifying the charge and resolving any issues.
If you're unable to receive a refund directly from ETHOS BEAUTY PARTNERS, consider reaching out to their customer service again for further assistance. You may also want to escalate your inquiry within their support system to explore additional options. Additionally, reviewing your account details might provide insight into your situation.
If ETHOS BEAUTY PARTNERS is unable to issue a refund, consider reviewing their refund policy for specific guidelines or conditions. You can also reach out to their customer support again for further clarification or assistance. Additionally, checking your account details for any updates may provide insights into your request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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