Many users often overlook billing details until an unexpected charge catches their attention—perhaps through an automatic subscription renewal. If you find yourself in this situation with Etikette Candles, this guide is designed to help you navigate the refund process effortlessly. Here, you'll discover who is eligible for refunds and the straightforward steps to request your money back quickly and smoothly. We aim to ensure you have all the necessary information at your fingertips to resolve your concerns.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Locate the order confirmation email sent to you after your purchase. This contains essential information like order number and transaction details.
Transaction ID: Have your transaction ID handy, which can be found in your order confirmation or transaction history on your account.
Product Details: Ensure you have details of the specific candle(s) you wish to return, including scent, size, and any customization options.
Condition of the Product: Make sure your candles are in their original condition. If they're opened, prepare to explain the reason for the return.
Return Request: Prepare a written request (email or form) explaining why you are seeking a refund.
Account Information: Be ready with your account details used during the purchase, including the email address associated with your Etikette Candles account.
Photos: Take clear photos of the product showing any damage or issues, if applicable, to support your refund request.
Shipping Details: If applicable, have information about the original shipping method and tracking number for your order.
Policy Review: Familiarize yourself with the refund policy on the Etikette Candles website to ensure compliance with their specific requirements.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Etikette Candles
At Etikette Candles, we strive to provide our customers with high-quality products and a satisfying shopping experience. Understanding the rights and eligibility for refunds is an important aspect for our customers, especially when it comes to our unique candle offerings. Below are specific circumstances that may qualify for refunds related to your purchase:
Damaged Products: If your candle arrives damaged or defective, you may qualify for a refund. Please retain all packaging and contact our customer service team for assistance.
Incorrect Orders: In the event that you receive an incorrect product, such as a different scent or size than what was ordered, you may be eligible for a refund or exchange.
Shipping Issues: If there are significant delays or issues with the delivery of your order that impact your experience, you may inquire about potential options for a refund.
Allergy Reactions: If you experience a reaction to one of our candles due to its ingredients, please reach out to us to discuss possible eligibility for a refund under our customer satisfaction policy.
Unopened Products: If you have purchased a product but it remains unopened and in its original condition, you may be able to request a refund within a specified time frame.
For any of these situations, we encourage you to contact our customer support for clarification on your specific case and to understand the necessary steps to initiate a refund request.
Step-by-Step Process to Request Your Etikette Candles Refund Like a Pro
If you purchased through EtiketteCandles.com:
Visit the Etikette Candles website and log in to your account.
Navigate to the Account Settings page.
Click on Order History to find your subscription.
Select the relevant subscription and click on Request Refund.
In the message field, mention that the subscription renewed without notice and reinforce that you have not used the account since the renewal.
Submit the request and check your email for confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top.
Tap on Subscriptions and find your Etikette Candles subscription.
Select the subscription and choose Report a Problem.
In the issue description, emphasize that the subscription renewed unexpectedly and state that you have not utilized it.
Follow the prompts to complete the refund process.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on your profile icon in the top right corner.
Select Payments & Subscriptions, then tap on Subscriptions.
Find the Etikette Candles subscription and select Cancel Subscription.
After cancellation, choose Request a Refund.
In your request, mention that the renewal happened without notice and highlight that you haven't used the service at all.
Submit and await confirmation via email.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Navigate to Manage Your Subscriptions.
Locate the Etikette Candles subscription.
Click on Unsubscribe to stop future billing.
After unsubscribing, find the option for Request a Refund.
In your message, state that the subscription auto-renewed without your awareness and mention any lack of usage.
Complete the request and check your email for further details.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to formally request a refund for the amount of [Amount] related to my account.
[describe reason]
I would appreciate it if you could confirm the processing of this refund within 3-5 business days.
If applicable, I have attached the necessary documentation for your reference.
Thank you for your attention to this matter. Please feel free to reach me at [Your Phone Number] if you need any further information.
Sincerely, [Your Name]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is under review.
Your request is being processed and you can expect an update shortly, usually within 3-5 business days.
Processing
Your refund is currently being processed by our team.
We’re working on your refund, and you should see it reflected in your account in the next 5-7 business days.
Refunded
Your refund has been successfully processed.
The amount of your refund has been credited back to your original payment method.
Partially Refunded
A portion of your refund request has been approved.
You will receive a partial refund based on the items eligible for return. Check your email for details.
Completed
The refund process has been finalized.
Your refund is fully completed and no further action is required. Thank you for your patience!
Canceled
Your refund request has been canceled.
If you believe this is an error, please contact our support team for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Etikette Candles, customers have various scenarios where they have successfully claimed refunds, mainly due to product or service-related issues. Here are a few examples:
Delayed Shipping: A customer ordered a special scented candle for an upcoming event. When the order was delayed beyond the expected delivery date, they contacted customer support, explaining the situation. Etikette Candles offered a refund for the shipping cost as a courtesy while ensuring the product would be sent immediately.
Product Damage: A customer received a candle that was damaged during shipping. After reaching out to the support team with photographs of the damaged item, they were quickly issued a refund for that candle and invited to choose another from the catalog, ensuring a smooth resolution.
Subscription Adjustments: A user realized that their candle subscription was no longer fitting their needs after receiving a couple of boxes. They reached out to inquire about modifying their subscription plan. The customer service team promptly assisted with the changes and provided a partial refund for the unused portion of their subscription, allowing the customer to start fresh with a modified plan.
Wrong Item Sent: A customer intended to order a specific scent but received a different candle by mistake. They contacted Etikette Candles' support, and after confirming the mix-up, the team processed a refund for the incorrect item while arranging for the correct candle to be shipped to the customer without any additional charge.
The Easiest Way to Get a Etikette Candles Refund
If you're frustrated trying to get a refund from Etikette Candles—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Etikette Candles is a straightforward process designed to keep you informed every step of the way. Follow these tips to efficiently monitor your refund progress:
Email Notifications: After initiating a refund, check your registered email inbox. Etikette Candles sends detailed updates regarding the status of your refund, including confirmation when it has been processed. Look for emails titled "Your Refund Update" for the latest information.
Account Dashboard: Log into your Etikette Candles account and navigate to the Order History section. Here, you’ll find a comprehensive overview of your orders, including any pending or completed refunds.
Mobile App Notifications: If you use the Etikette Candles mobile app, enable push notifications to receive real-time updates about your refund status directly on your mobile device. You can view updates instantly as they are made.
Detailed Refund Progress: When tracking your refund in the account dashboard, click on the specific order to see detailed progress, including the approval status, the amount refunded, and the expected timeline for the funds to appear in your account.
Customer Support: If you need further assistance or clarification, reach out via the in-app support feature or the customer service email. They can provide personalized updates and help resolve any issues with your refund.
FAQ
If you forget to cancel your subscription before the deadline, we are unable to issue a refund for your most recent charge. However, we encourage you to reach out to our customer service team, and we will do our best to assist you with any concerns about your order moving forward.
Refunds from Etikette Candles typically take 5 to 10 business days to process, depending on your bank's policies. Once your refund has been initiated, you will receive a confirmation email outlining the details. Please keep in mind that the time it takes for the funds to reflect in your account may vary.
If you see a charge but do not have an active subscription, please first check your account settings and any past order confirmations. If you still believe the charge is erroneous, we recommend reaching out to our customer service team with your order details for further assistance.
If you are unable to receive a direct refund from Etikette Candles, consider reaching out to customer service again for further assistance. You may also explore escalating your inquiry within the support system to ensure that your situation is reviewed thoroughly. Additionally, reviewing your account details and previous correspondence may provide further clarity and options.
If Etikette Candles has declined your refund request, consider reviewing their refund policy for specific guidelines. You may also want to reach out to their customer support team again for clarification or additional information. Additionally, ensure that your account details and order history are accurate to facilitate any potential resolutions.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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