Many users seldom consider billing until an unexpected charge arises, perhaps due to an automatic subscription renewal. This guide clarifies how Event Live+ refunds work, outlines eligibility requirements, and provides straightforward steps to quickly request your money back. Our aim is to equip you with the information you need for a smooth refund experience.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and account ID for verification purposes.
Transaction ID: The specific ID associated with the purchase or event ticket you wish to refund.
Event Details: The name and date of the event for which you are requesting a refund.
Purchase Confirmation: A copy of the confirmation email or receipt that includes your transaction details.
Proof of Payment: Any documentation showing the amount charged, such as a bank statement or payment receipt.
Reason for Refund: A clear explanation for why you are requesting a refund, which is important for processing.
Cancellation Confirmation: If applicable, any emails or notifications that confirm the cancellation of an event.
Communication Records: Any previous correspondence with Event Live+ support regarding the issue.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
1-3 working days
Google Pay
1-3 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Event Live+
At Event Live+, users may have specific rights regarding eligibility for refunds based on the nature of services provided and individual account circumstances. As a platform that offers live streaming and event management services, the refund process is tailored to ensure fair treatment while addressing the unique aspects of such services.
Event Cancellations: If an event you purchased access to is canceled or significantly altered, you may qualify for a refund.
Technical Issues: Should users experience substantial technical difficulties that prevent access to a purchased event, they might be eligible for a partial or full refund, depending on the situation.
Subscription Changes: If you've made changes to your subscription plan before the next billing cycle, clarifications around your billing statement may apply. Understanding the terms of the new plan could affect your eligibility for a refund.
Account Management Queries: Users inquiring about their account status and prior charges may find situations that warrant a refund based on service interruptions or policy changes that were not clearly communicated.
Promotional Adjustments: If there were discrepancies related to promotional offers that were not honored or applied correctly at the time of purchase, this may be a basis for refund eligibility.
To determine your specific eligibility for a refund, please review the relevant policies and consider reaching out to Event Live+ support to discuss your unique circumstances.
Step-by-Step Process to Request Your Event Live+ Refund Like a Pro
If you purchased through Event Live+.com:
Visit bethebeast.com and log into your account.
Navigate to the Account Settings section.
Select Billing History or Subscriptions.
Locate the specific charge for your membership or subscription and click on it.
Look for a link or button that says Request Refund.
Fill out the form provided, using phrases like "I was not aware of my renewal date” and “I did not use my subscription”.
Submit the request and check your email for confirmation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find your Event Live+ subscription and tap on it.
Scroll down and tap on Report a Problem.
Select the charge in question, and choose Request a Refund.
In the message, mention phrases like "Subscription renewed unexpectedly” or “Service was not used".
Submit your request and monitor for follow-up emails.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the top-left corner.
Go to Account, then select Purchase History.
Find your Event Live+ subscription and tap on it.
Select Report a Problem or Request a Refund.
In your explanation, use phrases like "Did not intend to renew“ or “Unused account“.
Submit your request and check your email for updates.
If you purchased through Roku:
Access your Roku device and press the Home button.
Navigate to Streaming Channels and select Manage Subscriptions.
Find the Event Live+ subscription and select Details.
Choose Request Refund from the options.
Write a note mentioning "Renewed without my consent" or "Subscription was not utilized".
Follow the prompts to complete the refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to inquire about a billing situation regarding my account. The details are as follows:
[describe reason]
I would like to request a refund in the amount of [Amount]. I have attached relevant documentation for your reference.
Please confirm receipt of this request and provide an update within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but is awaiting approval.
You will receive an update once your request is reviewed, usually within 24-48 hours.
Processing
The refund is currently being processed by our system.
This stage may take up to 3-5 business days, depending on the payment method.
Refunded
The refund has been successfully initiated and processed.
Expect the funds to appear in your account within 5-7 business days.
Partially Refunded
A portion of your original payment has been refunded.
Check your receipt for details on the refund amount and next steps.
Completed
Your refund has been processed, and the transaction is complete.
You will receive a confirmation email along with your updated account balance.
Canceled
Your refund request has been canceled.
Please check your account for potential alternative options or contact support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Event Live+, users often navigate various subscription options and event management features. Here are several scenarios where users successfully claimed refunds based on their unique experiences:
Subscription Transition: A user decided to switch from a monthly to an annual subscription after realizing they would attend multiple events throughout the year. After contacting customer support, they received a refund for the unused days of their monthly plan, allowing them to seamlessly transition to the annual pricing.
Event Modification: A user purchased tickets for a concert but later found that the date changed due to a scheduling conflict. Upon reaching out to Event Live+, they were granted a full refund for the tickets, which allowed them to rebook for a different event without any hassle.
Account Downgrade: A user realized that their current plan offered features they weren’t utilizing. After reviewing their subscription details, they decided to downgrade to a basic plan. Event Live+ facilitated the refund process for the extra charges incurred in that billing cycle, ensuring their account reflected the new subscription level right away.
Technical Issues: During a significant event, a user experienced several technical difficulties streaming the content. After highlighting the interruption through support channels, Event Live+ promptly issued a refund for the event ticket, allowing the user to feel valued and supported despite the issue.
The Easiest Way to Get a Event Live+ Refund
If you're frustrated trying to get a refund from Event Live+—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently with Event Live+ is essential to staying informed about your transactions. Here are specific tips on how to navigate the process:
Check Your Email for Updates: Event Live+ communicates refund statuses via email. Look for messages titled "Refund Update" to receive the latest information on your request.
Use the Mobile App: If you have the Event Live+ mobile app, check the notifications section. You will receive in-app alerts for any changes to your refund status.
Visit Your Account Dashboard: Log into your Event Live+ account and navigate to the dashboard. Under the "Order History" section, you can see the current status of all your refunds.
Monitor the Billing Section: In your account settings, the billing section provides detailed insights on ongoing refunds, including the estimated processing time and any potential delays.
Track Progress on Refund Requests: When viewing an individual order, Event Live+ provides detailed progress updates, such as "Initiated", "In Process", or "Completed" for each refund request.
FAQ
Refunds for missed cancellation deadlines are generally not issued, as it is important to adhere to the cancellation policy in place. We recommend reviewing the terms and conditions for detailed information on refunds and cancellations. If you have specific concerns, please contact our support team for assistance.
Refund processing times can vary depending on your payment method and financial institution. Generally, it may take 5 to 10 business days for the refund to appear in your account after it has been initiated. You can check with your bank or payment provider for more specific information on their processing timelines.
If you see a charge but don't have an active subscription, please start by checking your account on Event Live+ for any past subscriptions or promotions that may have been applied. Additionally, you can reach out to our customer support team for clarification and assistance regarding the charge.
If you are unable to obtain a refund directly from Event Live+, consider reaching out to their customer service team again for further assistance. You may also want to explore escalating your issue within Event Live+'s support system, or reviewing your account details for any options that might apply. Engaging with their support channels can sometimes provide additional resolutions.
If Event Live+ has denied your refund request, consider reviewing their refund policy for any specific conditions or guidelines. You may want to reach out to customer support again for further clarification or assistance. Additionally, ensure that your account details and transaction history are accurate, as this might help facilitate a resolution.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)