Many users may not consider billing until an unexpected charge surfaces, often due to automatic renewals. This guide is designed to walk you through the ins and outs of EventConnect refunds, helping you understand who is eligible and the steps you need to take to request your money back swiftly and effectively. Whether you're navigating an unfamiliar billing process or simply seeking clarity, we are here to assist you in resolving your concerns.
What You Should Prepare Before Applying For Refund
EventConnect Account Information: Prepare your account username and email associated with your EventConnect profile.
Transaction ID: Locate the specific transaction ID related to the event registration or transaction you are seeking to get a refund for.
Event Details: Include specific details about the event such as event name, date, and location.
Reason for Refund: Clearly outline the reason for the refund request, whether it’s due to cancellation or any other issue.
Payment Method Confirmation: Have documentation showing the original payment method used (e.g., credit card statement) ready for verification.
Email Confirmation: Attach any email confirmations related to your registration or purchase as proof.
Refund Policy Review: Familiarize yourself with EventConnect's refund policy to ensure your request aligns with their guidelines.
Contact Details: Make sure to include up-to-date contact information for follow-up on your refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Mobile Payment (e.g., Apple Pay, Google Pay)
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from EventConnect
At EventConnect, users have specific rights regarding their services, particularly as they relate to billing and refund eligibility. EventConnect primarily provides a platform for managing sports events, including registrations, team organization, and communications. Given this context, various situations may arise where users might be eligible for a refund based on their account circumstances.
Event Cancellation: If an event that a user registered for is canceled by the event organizers, users may qualify for a refund of their registration fees.
Service Downtime: Users might be eligible for a refund if they experience significant service disruptions that prevent access to EventConnect's features during important registration periods.
Incorrect Billing: If a user identifies any discrepancies in billing related to their subscription to EventConnect’s services, they may inquire about a potential refund based on the nature of the charge.
Membership Status Changes: Users may be eligible for refunds if they can demonstrate that they did not receive the benefits of their subscription due to issues related to account management, such as unintentional downgrades or lapses.
Duplicate Registration Fees: In the case of a user accidentally incurring duplicate registration fees for the same participant for the same event, they might be eligible for a refund for the additional charge.
It's important for users to understand these eligibility criteria and reach out to EventConnect’s customer support for assistance regarding their specific situations and any questions about potential refunds.
Step-by-Step Process to Request Your EventConnect Refund Like a Pro
If you purchased through EventConnect.com:
Visit eventconnectsports.com and log into your account.
Navigate to the Account Settings section, typically found in the top right corner.
Select Billing Information from the menu.
Locate the section labeled Subscriptions or Memberships.
Click on the specific subscription you wish to request a refund for.
Look for an option labeled Request Refund and click it.
In the provided text box, mention that the subscription renewed without notice and that you did not intend to continue.
Submit your refund request and take note of any confirmation details provided.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and select the subscription associated with EventConnect.
Scroll down and tap on Report a Problem under the subscription details.
Select Request a Refund and provide your Apple ID email.
In your message, emphasize that the subscription was unused and not intended to be renewed.
Submit your refund request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the menu icon (three horizontal lines) in the top left corner.
Select Subscriptions.
Find and tap on your EventConnect subscription.
Tap on Cancel Subscription.
After cancellation, navigate back to the subscription page and look for Request Refund.
When prompted, clearly state that the subscription renewed without clear notification.
Complete the process by submitting your request.
If you purchased through Roku:
Go to the Roku Home Screen and select Streaming Channels.
Navigate to My Channels and select EventConnect.
Press the * button on your remote for options.
Select Manage Subscription.
Choose Cancel Subscription to stop further charges.
To request a refund, go to the Roku Website and sign in to your account.
Navigate to My Account and locate Subscriptions.
Click on the EventConnect subscription and select Customer Support.
In the support area, explain that there was a lack of notice prior to renewal.
Submit your request for a refund through the support options provided.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
In reference to my account, I would like to clarify the following billing situation: [describe reason].
I would like to request a refund in the amount of [Amount].
I have attached relevant documentation for your review, if applicable.
Please confirm the status of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
You will be notified when your request is processed. Typically takes 1-2 business days.
Processing
Your request is under review and the refund is in the process of being issued.
Refund is being processed, which may take up to 5 business days. Please be patient.
Refunded
Your refund has been successfully issued and the funds are returned.
You should see the funds back in your account within 3-5 business days.
Partially Refunded
A portion of your payment has been refunded.
You will receive a confirmation email with details of the refund amount.
Completed
The refund process has been finalized, and no further actions are required.
Your refund is complete, and you can check your account for the updated status.
Canceled
Your refund request has been canceled, either by you or by our team.
If you believe this is a mistake, please contact support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At EventConnect, users often seek assistance with refunds in various scenarios related to their event registrations and subscriptions. Here are a few examples of successful refund claims:
Event Cancellation: A user registered for a multi-sport event but received a notification that the event was canceled due to unforeseen circumstances. Upon reaching out to EventConnect, they requested a refund and promptly received it, as per the event's cancellation policy.
Accidental Subscription Upgrade: A coach accidentally upgraded their subscription plan while trying to access additional features. After realizing the mistake, they contacted EventConnect, explained the situation, and received a refund for the difference in costs when reverting back to their original plan.
Incorrect Billing for Team Registrations: A club manager noticed an overcharge for multiple team registrations after a seasonal event. They reached out to EventConnect's support to clarify the billing details. The team investigated and issued a refund for the extra amount charged due to a clerical error.
Service Interruption: An organization experienced a temporary service interruption during an important event planning phase. After communicating the issue to EventConnect, they were provided with a pro-rated refund for the downtime, ensuring they were satisfied with the response.
The Easiest Way to Get a EventConnect Refund
If you're frustrated trying to get a refund from EventConnect—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status through EventConnect is made simple with our user-friendly tools and communication methods. Stay informed about your refund progress by utilizing the following tips:
Email Notifications: Check your registered email for updates. EventConnect sends out refund confirmation emails and periodic notifications to keep you informed about any changes to your refund status.
Account Dashboard: Log into your EventConnect account and navigate to the Order History section. Here, you can find detailed information about your recent transactions, including any refunds processed.
In-App Notifications: If you use the EventConnect mobile app, make sure to enable notifications. You will receive real-time updates regarding your refund status directly through the app, keeping you informed on the go.
Billing Section: For a comprehensive overview of your financial transactions, visit the Billing section in your account settings. This area will give you insights into any pending or completed refunds.
Specific Refund Progress Information: Once a refund request is submitted, you will receive a tracking ID in an email. Use this ID to reference your refund status, which includes information on whether it is pending, completed, or if there are any issues.
Customer Support: If you have questions regarding your refund, our dedicated support team is available through the app or website. Reach out to them for personalized assistance on your refund inquiries.
FAQ
Refunds for cancellations made after the deadline are typically not provided, as our policy is designed to ensure fairness to all participants. However, we encourage users to reach out to our support team for any special circumstances, as we strive to offer assistance whenever possible.
Refund processing times can vary depending on your bank or card issuer, typically taking anywhere from 5 to 10 business days. Once the refund is initiated by EventConnect, you should see the funds reflected in your account within this timeframe.
If you see a charge but do not have an active subscription, please check your account details on EventConnect to confirm your subscription status. If you need further assistance, reach out to our customer support team with your transaction details, and they will help you resolve the issue.
If you're unable to receive a refund directly from EventConnect, consider reaching out to their customer service team again for further assistance. You may also explore the option of escalating your case within EventConnect's support system to seek additional resolution. Additionally, reviewing your account details may provide further insights into your situation.
If EventConnect is unable to issue a refund, consider reviewing their refund policy to ensure all terms are understood. You can also reach out to their support team for further assistance or clarification regarding your situation, and checking your account details might provide additional insights.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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