How to Get an Ever Refund

• Account Email Address: Ensure you have access to the email linked to your Ever account for verification purposes.
• Transaction ID: Locate the specific transaction ID for the rental or service in question to expedite the refund process.
• Booking Confirmation: Gather the booking confirmation email that contains your order details.
• Proof of Payment: Have your payment receipt or bank statement showing the deduction made by Ever.
• Cancellation Reason: Prepare a clear explanation of the reason for requesting the refund to comply with Ever's policies.
• Date of Service: Note the exact dates and times of the service or rental for accurate reference during the request.
• Refund Policy Reference: Familiarize yourself with Ever's refund policy to ensure your request meets the stated criteria.
• Contact Information: Update your contact details in your Ever account to facilitate communication and resolution.

At Ever, we strive to provide our users with a transparent and satisfactory experience. Understanding your rights regarding eligibility for refunds is important, especially when it comes to your subscription or specific service usage. Below are scenarios relevant to Ever, where users might find themselves eligible for refunds depending on their particular circumstances.

• Service Interruption: If there has been an unexpected interruption in service that affects your access to vehicle rentals or bookings, you may qualify for a refund for the affected duration.
• Subscription Cancellations: Users who decide to cancel their subscription within a specified grace period might be eligible for a refund for the remaining days of their billing cycle.
• Billing Questions: If there are questions or clarifications needed regarding your billing statement, users may inquire about particular charges that could lead to a resolution, possibly including refund eligibility.
• Service Quality Issues: Should a vehicle not meet the expected standards of quality or cleanliness, you may be eligible for a refund related to that specific reservation.

Whenever you have questions about your eligibility for a refund, it is recommended to review your account details and reach out to support directly for clarification based on your individual situation.

Ever provides a seamless experience for users managing their automotive needs, from maintenance scheduling to rental car bookings. Here are some real user scenarios where refunds were successfully claimed:

• Accidental Upgrade: A user intended to book a standard car rental but accidentally selected a premium vehicle, leading to a higher charge. After realizing the mistake, they contacted Ever's support team, who promptly assisted in canceling the premium reservation and issued a refund for the price difference.
• Service Change Request: A customer needed to change their scheduled maintenance service due to a scheduling conflict. They reached out to Ever to modify their booking. After updating the service with a new date, the user was refunded for the original appointment since it fell outside the cancellation window.
• Subscription Plan Adjustment: A subscriber sought to downgrade their plan to better fit their current usage. After discussing their needs with customer support, they were able to switch to a lower tier and received a pro-rated refund for the difference in subscription costs.
• Billing Clarity on Add-Ons: After noticing an unexpected charge for an add-on service, a user contacted customer support for clarification. Upon review, it was determined the service was not utilized, leading Ever to issue a refund for that charge, ensuring the user’s satisfaction.

Tracking your refund status with Ever is designed to be seamless and user-friendly. Whether you’re using the website or the mobile app, there are straightforward ways to stay updated on the status of your refund.

• Check Your Email: Ever sends automatic email notifications regarding your refund status. Look for emails with the subject line "Refund Update" or "Your Refund is in Process" to find pertinent information about your refund.
• Use the Ever Mobile App: Open the Ever app and navigate to the Order History section. Each order will display its current refund status, including details about any approved refunds.
• Visit Your Account Dashboard: Log into your account on evercars.com and go to the Billing Section. Here, you can see a detailed breakdown of all transactions, including refunds and their current status.
• Track Progress in Real-Time: Once a refund request is initiated, you can monitor its progress directly in your order history. Ever provides updates such as "Refund Requested," "Processing Refund," and "Refund Completed" so you know exactly where your refund is in the pipeline.
• Utilize Customer Support: If you have questions or concerns about your refund, Ever's customer support team is available via the chat feature in the app or website. They can provide real-time updates and any additional information you might need.