Billing matters often come to mind only when an unexpected charge appears, such as an automatic subscription renewal. If you find yourself in this situation and want to understand how refunds work with Everstory Partners, this guide is designed to help. We’ll walk you through the refund process, clarify eligibility requirements, and outline the steps needed to request your money back quickly and efficiently. Our aim is to make this experience as smooth and straightforward as possible for you.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Gather the original order confirmation email received from Everstory Partners that contains your purchase details.
Transaction ID: Note the transaction ID associated with your order, which can be found on your confirmation email or in your account order history.
Account Details: Provide the email address or username linked to your Everstory Partners account.
Refund Reason: Prepare a clear explanation for your refund request, outlining any issues encountered with the service or product.
Payment Method Used: Have details of the payment method you used (credit card, PayPal, etc.) available, as this may be needed for processing.
Documentation for Products or Services: Include any relevant documentation, such as screenshots, error messages, or correspondence that support your refund request.
Returns Policy Reference: Familiarize yourself with Everstory Partners' refund policy to ensure your request aligns with their guidelines.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Everstory Partners
At Everstory Partners, we strive to provide clarity and support regarding user rights and eligibility for refunds. Our services are designed to assist individuals and businesses with their storytelling needs, which includes access to digital tools and resources. Refund eligibility may depend on the specific circumstances surrounding your account and usage of our services.
Subscription Cancellations: Users who cancel their subscription may have eligibility for a prorated refund depending on the timing of the cancellation relative to the billing cycle.
Service Issues: If a user experiences technical issues that prevent the use of our services, they might be eligible for a refund based on the severity and duration of the issues reported.
Account Termination: In cases where an account is terminated due to service delivery failures, users may qualify for a refund of the unused portion of their subscription.
Content Discrepancies: Users who encounter discrepancies in the digital content provided (such as unfulfilled access to promised features) could potentially be eligible for a refund.
Billing Cycle Confusion: If there are questions regarding the timing of billing cycles or application of payments that lead to misunderstandings, users might be eligible for a resolution in the form of a refund.
For any specific inquiries regarding eligibility for refunds, users are encouraged to reach out to our customer support for detailed assistance tailored to their individual circumstances.
Step-by-Step Process to Request Your Everstory Partners Refund Like a Pro
If you purchased through EverstoryPartners.com:
Visit the Everstory Partners website and log into your account.
Navigate to your account settings by clicking on your profile in the top right corner.
Select the "Billing" or "Subscriptions" tab.
Locate the subscription or membership you wish to request a refund for.
Find the option that says "Request Refund" or similar, and click on it.
In the refund request form, mention that the subscription renewed without notice or that it was not utilized during the billing period.
Submit the form and keep an eye on your email for confirmation of your request.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select "Subscriptions" from the list.
Find the Everstory Partners subscription and tap on it.
Look for the option "Cancel Subscription" but also see if there is a “Report a Problem” link, and tap it.
Choose the reason for the refund request. Mention that you were unaware of the renewal date or that the service was never used.
Submit your request through the Apple feedback form.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap the menu icon in the top-left corner.
Select "Subscriptions" from the menu.
Find and tap on your Everstory Partners subscription.
Select "Manage" and then "Cancel Subscription". This is necessary to initiate a refund.
After cancelling, go back to the subscription details and select the option to request a refund.
In the messaging, mention that the account was not actively used or the service was not needed anymore.
Submit your request and check for confirmation in your email.
If you purchased through Roku:
Go to the Roku website and log into your account.
Navigate to the "Manage Account" section.
Select "Subscriptions" from the menu.
Locate the Everstory Partners subscription and click on it.
Choose the option to Cancel Subscription.
After cancellation, look for the option to request a refund, or follow their help section for refund requests.
When sending your refund request, mention that you didn’t mean to renew or highlight the lack of use of the service.
Submit the request and await a response via your account email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation regarding my account. [describe reason]
\n
I would like to request a refund of [Amount]. I have attached any relevant documentation for your review.
\n
Could you please confirm receipt of this request within 3-5 business days?
\n
Thank you for your attention to this matter.
\n
Sincerely, \n[Your Name] \n[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received and is awaiting review.
Your refund is being processed. Please allow up to 3 business days for updates.
Processing
The refund is currently being processed by our payment team.
Expect the refund to be credited to your account within 5-7 business days.
Refunded
The refund has been successfully processed and funds returned to your account.
You should see the refund amount reflected in your account shortly.
Partially Refunded
A portion of your total transaction has been refunded.
You will receive a confirmation of the refund amount and details regarding the remaining balance.
Completed
The refund process is complete; your case is closed.
No further action is needed on your part. Thank you for your patience!
Canceled
The refund request has been canceled by you or our support team.
If you did not initiate this, please contact our support team for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Everstory Partners, customer satisfaction is a top priority, and many users have successfully claimed refunds under various circumstances. Here are some specific scenarios where users navigated their account situations effectively:
Subscription Downgrade: A user decided to switch from a premium subscription to a standard plan after realizing they did not need the additional features. After contacting customer support, they received a refund for the remaining premium fees after the downgrade was processed.
Service Interruption: During a scheduled maintenance window, a customer's access to digital resources was temporarily interrupted, impacting their ability to complete a project. Upon notifying Everstory Partners, they received a prorated refund for the downtime associated with their affected subscription period.
Accidental Renewal: A customer mistakenly overlooked the cancellation notice for an automatic renewal of their subscription. Once they reached out to the support team, the team quickly addressed the situation and processed a refund for the recent charge within a few business days.
Billing Clarification: A user noticed a discrepancy in the amount charged for their subscription and expressed concern regarding the billing cycle. After a thorough review by Everstory Partners' billing department, they confirmed the correct amount and issued a refund for the difference, ensuring clarity in the user's account.
The Easiest Way to Get a Everstory Partners Refund
If you're frustrated trying to get a refund from Everstory Partners—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Everstory Partners is straightforward and efficient. Here’s how to stay updated on your refund progress:
Email Notifications: Keep an eye on your inbox for email updates from Everstory Partners. These emails will let you know when your refund has been processed and provide any necessary steps you might need to follow.
In-App Notifications: If you use our mobile app, make sure notifications are enabled. This way, you'll receive immediate alerts about your refund status directly on your device, ensuring you never miss an update.
Account Dashboard: Log into your Everstory Partners account and navigate to the Order History section. Here, you will find details for each of your orders, including the status of any refunds you’ve requested.
Billing Section: Check the Billing section in your account settings. This area will give you an overview of all transactions, including refund statuses, ensuring you have all your financial information in one place.
Refund Progress Information: When checking your account dashboard or billing section, look for specific refund progress indicators that show whether your refund is pending, processed, or completed. This feature provides clarity on the timeframe you can expect your funds to be returned.
Customer Support: If you have any questions or concerns about your refund that you cannot find answers to in your account, don’t hesitate to contact our customer support team through the Help Center. They can provide up-to-the-minute information about your refund status.
FAQ
Unfortunately, if you forget to cancel your subscription on time, we are unable to offer refunds for the billing period that has already started. We recommend reviewing your subscription timeline to ensure timely cancellations in the future.
Refunds processed by Everstory Partners typically take 5 to 10 business days to appear in your account, depending on your financial institution's processing times. Once your refund is initiated, you will receive a confirmation email to keep you updated on the status.
If you notice a charge but do not have an active subscription, please first verify your account status by logging in to your Everstory Partners account. If you still believe there's an issue, reach out to our customer support team with details of the charge, and we will assist you in resolving the matter.
If you are unable to obtain a refund directly from Everstory Partners, consider reaching out to their customer service team again for additional support. You may also want to escalate your inquiry within their support system to ensure it receives the attention it needs. Checking your account details or reviewing their refund policy could provide further insights into your options.
If Everstory Partners is unable to process your refund, consider reviewing their refund policy for additional guidance on eligibility and procedures. You may also reach out to their customer support team again to clarify any concerns or seek further assistance. Additionally, double-check your account details to ensure all information submitted is correct.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
Comments (0)