How to Get an Every Refund

• Order Number: Locate your specific order number from the confirmation email or your Every account.
• Customer Account Information: Ensure you have access to your Every account details, including the email associated with your account.
• Transaction Receipt: Have a copy of your transaction receipt, which can be found in your order history on the Every website.
• Reason for Refund: Clearly identify the reason for your refund request (e.g., product quality issues, incorrect item received, etc.).
• Product Condition: If applicable, confirm the condition of the product you are returning, as this may affect your eligibility for a refund.
• Photographic Evidence: Take clear photos of the product or packaging if the refund is due to defects or incorrect items received.
• Return Shipping Information: Be prepared to provide or arrange for any return shipping details if required by Every.
• Timeframe Awareness: Familiarize yourself with Every’s refund policy timeframe to ensure your request is submitted within allowed limits.

At Every, we strive to ensure that our users have clear support regarding their rights and eligibility for refunds, particularly in relation to our subscription-based service model. Every offers users a range of meal subscription options that provide convenience with high-quality food selections. Understanding the refund process is essential for managing your account effectively and ensuring a seamless user experience.

The following situations may qualify users for a refund or adjustment:

• Service Downtime: If there is a prolonged interruption in service that affects your ability to access your meal plan, you may be eligible for a refund for the affected period.
• Product Quality Issues: Should you receive a delivery that does not meet our quality standards, such as damaged or spoiled items, a refund may be possible for those specific products.
• Incorrect Orders: If the items delivered do not match your selected meal plan, you might qualify for a refund for the incorrect products received.
• Subscription Change Requests: In cases where users have made updates to their meal selections or delivery dates that did not process correctly, adjustments or refunds for that specific period could apply.
• Transitioning Between Plans: If users switch between different subscription tiers and findings arise during the transition, such as unexpected charges, a review might lead to a refund or adjustment to the billing cycle.

We recommend users reach out to our customer service team for any specific queries regarding eligibility for refunds tailored to their circumstances. This ensures that all inquiries are addressed promptly and accurately, guiding users effectively in managing their subscriptions to fit their needs.

At Every, we understand that managing your subscription can sometimes lead to questions about billing and refunds. Here are some real user scenarios where customers successfully claimed refunds due to common situations associated with their accounts:

• Subscription Upgrade Confusion: A user decided to upgrade their subscription plan but accidentally renewed their previous plan instead. After reaching out to customer support and explaining the situation, they received a prompt refund for the difference in plan costs.
• Failed Promo Code Application: A customer intended to utilize a special promotional code during checkout for their order but found that it did not apply correctly. After inquiring, Every's support team reviewed the transaction and issued a refund for the missed discount, ensuring the user felt valued.
• Canceled Order Request: A user mistakenly placed an order for an item they did not need. Upon realizing the error, they contacted support shortly after the order was confirmed. Every processed the refund efficiently, allowing the user to manage their budget without any hassle.
• Delivery Issue Resolution: A user received their order late due to a shipping delay. After contacting customer service, they provided the necessary information about the delay. Every offered a refund for the shipping costs as a gesture of goodwill, enhancing the customer's experience despite the hiccup.

Tracking your refund status with Every is a straightforward process, ensuring you stay updated every step of the way. Here are some tips to efficiently track your refunds:

• Check Your Email: Every sends automated email updates regarding your refund status. Look for emails titled "Refund Confirmation" or "Refund Processed" in your inbox. Ensure that your email notifications are enabled to receive these important updates.
• Use the Every Mobile App: If you use the Every app, you can easily track your refund status in real-time. Simply navigate to the "Orders" tab, select the relevant order, and check for updates related to your refund.
• Access the Account Dashboard: Log in to your account on Every's website and visit the "Account Dashboard". Here, click on the "Order History" section to find a detailed overview of your past orders and the current status of any refunds.
• Monitor the Billing Section: In your account settings, under the "Billing" section, you can view all financial transactions, including any pending refunds. This is a great way to keep track of your refund timeline.
• Refund Progress Updates: Every provides updates about the progress of your refund when you check your order status. You’ll see if it's in process, approved, or completed, along with estimated timelines for each stage.
• Contact Customer Support: If you have any questions or need further assistance, use the support chat feature available in the app or on the website to get direct help regarding your refund status.