Many users only consider billing matters when they encounter an unexpected charge, such as an automatic subscription renewal. This guide aims to clarify the refund process for Evi Emerald Que, detailing who is eligible for refunds and providing clear steps to request your money back efficiently. Whether you're navigating the refund policy for the first time or seeking assistance, we are here to help you understand the process and ensure you receive the support you need.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Gather the original order confirmation email that you received from Evi Emerald Que as proof of purchase.
Transaction ID: Make sure to have your unique transaction ID readily available for reference during the refund process.
Account Details: Log in to your Evi Emerald Que account to access your purchase history and retrieve relevant details.
Payment Method Information: Keep information about the payment method used (credit card, PayPal, etc.) to assist with processing the refund.
Reason for Refund: Prepare a clear and concise explanation of why you are requesting a refund for documentation purposes.
Refund Policy Review: Familiarize yourself with Evi Emerald Que’s specific refund policy to ensure your request aligns with their guidelines.
Supporting Documentation: If applicable, gather any supporting documentation such as emails or screenshots that pertain to your refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-7 working days
PayPal
1-3 working days
Bank Transfer
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Evi Emerald Que
At Evi Emerald Que, users have specific rights regarding refunds that align with the nature of our services and products. We aim to provide clarity on eligibility for refunds based on various scenarios related to your account management and services used.
Service Interruption: If you experience a significant interruption in the services provided, you may qualify for a partial refund depending on the length and impact of the interruption on your user experience.
Product Defects: In the case of any physical products purchased through Evi Emerald Que that arrive in a defective condition, you might be eligible for a refund or replacement, provided the issue is reported within the specified time frame.
Subscription Cancellations: If you have canceled your subscription prior to the next billing cycle and wish to inquire about a refund for any unused time, this may apply within our policy guidelines.
Billing Errors: Any discrepancies in the billing amount, which may occur during the subscription cycle, could be a valid reason to discuss potential refund options.
Not Satisfied with Service: If you believe that our service did not meet the stated expectations as described, you might be eligible for a satisfaction refund based on our terms of service.
For further clarification on your specific situation or to inquire about potential eligibility for a refund, please refer to our customer support resources or our detailed refund policy guidelines.
Step-by-Step Process to Request Your Evi Emerald Que Refund Like a Pro
If you purchased through Evi Emerald Que.com:
Visit the Emerald Queen website and log in to your account.
Navigate to the Account Settings section.
Look for the Memberships & Subscriptions tab.
Select the subscription that you wish to refund.
Click on Request Refund button next to the subscription.
In the refund request form, mention that the subscription renewed without notice.
Provide a brief description stating that the account was unused during the billing period.
Submit the form and check your email for a confirmation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find the Evi Emerald Que subscription in your list.
Tap on it and then hit Report a Problem.
Choose Request a refund as your issue.
In the comments field, state that the subscription renewed without notice.
Submit your request and wait for an email confirmation from Apple.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu (three horizontal lines) in the top-left corner.
Select Account and then go to Purchase History.
Find the Evi Emerald Que transaction.
Tap on the transaction and select Refund.
In the refund request form, mention that the account was unused during the billing period.
Submit your request and check for an email confirmation.
If you purchased through Roku:
Log in to your Roku account on a web browser.
Navigate to the My Account section.
Scroll down to Manage your subscriptions.
Locate the Evi Emerald Que subscription and click Cancel Subscription.
Once canceled, go to the Support section.
Select Contact Us and choose Billing Issues.
Describe your request, noting that the subscription renewed without notice.
Submit your inquiry and wait for a follow-up email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Evi Emerald Que for Refund
Script
Copy
Subject: Refund Request – Evi Emerald Que Account [Your Email]
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Dear Evi Emerald Que Team,
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I hope this message finds you well.
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I am writing to inquire about a billing situation regarding my account. [describe reason]
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I would like to request a refund in the amount of [Amount].
\n
If applicable, I have attached relevant documentation for your review.
\n
I would appreciate confirmation of this request within 3-5 business days.
\n
Thank you for your attention to this matter.
\n
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
Your request is in the queue for review, and you should expect an update within 3-5 business days.
Processing
Your refund is currently being processed by our team.
This could take up to 5-7 business days as we verify your information and payment.
Refunded
Your refund has been successfully processed and funds returned to your account.
You will see the funds credited back to your payment method within 3-5 business days, depending on your bank.
Partially Refunded
A portion of your order has been refunded.
You will be notified of the amount refunded and will receive the adjusted amount within 3-5 business days.
Completed
All refund requests have been processed and finalized.
No further action is needed on your part; your transaction is complete.
Canceled
Your refund request has been canceled and no funds will be returned.
This can happen if the request was withdrawn or if it didn't meet our refund policy.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Evi Emerald Que provides a premium subscription service for personalized wellness plans and consultations, focusing on holistic health and wellness strategies. Here are some realistic user scenarios where customers successfully claimed refunds:
Subscription Overlap Issue: A user realized they had two active subscriptions under different email addresses, which was not their intention. After contacting customer service and explaining the situation, they were able to receive a full refund for the extra subscription that had been charged for the month.
Change in Service Needs: A customer found that their wellness needs changed after just one month of using the service. They reached out to Evi Emerald Que support to inquire about a refund for the unused weeks of their subscription. After the request was reviewed, they received a pro-rated refund for the weeks they would not utilize the service.
Technical Downtime: During a scheduled consultation, a user experienced technical difficulties with the platform, rendering the session unproductive. They contacted customer service to express their concern, and as a resolution, they received a refund for that specific session.
Gift Subscription Cancellation: A customer gifted a subscription but chose to cancel it within the first week as the recipient was unable to use it. The user contacted support, requested a refund, and successfully received it within a few days as per the gift subscription policy.
The Easiest Way to Get a Evi Emerald Que Refund
If you're frustrated trying to get a refund from Evi Emerald Que—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Evi Emerald Que is straightforward and efficient, ensuring you stay informed every step of the way. Here are specific tips to help you monitor your refund:
Check Your Email: Evi Emerald Que sends automated refund updates directly to the email address associated with your account. Look for emails with the subject line "Refund Status Update" to stay informed about your refund progress.
Utilize the Mobile App: If you have the Evi Emerald Que mobile app, open it to receive push notifications about your refund. Go to the notifications section to view real-time updates without needing to check your email.
Visit Your Account Dashboard: Log into your Evi Emerald Que account and navigate to the dashboard. You will find a dedicated "Order History" section that lists all past transactions and their current refund statuses.
Review the Billing Section: In your account settings, the "Billing" section provides detailed information about any pending refunds, including the expected timeframe for completion.
Track Refund Progress: Evi Emerald Que offers a tracking feature within the "Order History" section where you can see detailed information about your refund status, including whether it has been processed or is pending.
Contact Support Directly: If you need additional assistance, reach out to Evi Emerald Que's customer support via chat or email. They can offer personalized updates and clarify any concerns regarding your refund.
FAQ
Refunds for missed cancellation deadlines are generally not provided, as users are responsible for managing their subscription timelines. It’s important to review the terms of your subscription for specific policies. If you have further questions or need assistance, please reach out to customer support.
Refund processing times can vary depending on your bank or payment provider, typically taking anywhere from 3 to 10 business days. Once your refund is initiated, you will receive a confirmation email outlining the expected timeline for your specific transaction.
If you see a charge but do not have an active subscription, please verify your account details and any potential previous subscriptions. You can reach out to our customer support team with your billing information for further assistance and clarification regarding the charge.
If you're unable to secure a refund directly through Evi Emerald Que, consider following up with their customer service for further assistance. You can also explore escalating your request within their support system to ensure it receives additional attention. Additionally, reviewing your account details and any relevant purchase information may help clarify your situation.
If Evi Emerald Que refuses to issue a refund, it's advisable to carefully review the refund policy outlined on their website for guidance on eligibility and procedures. You can also reach out to their customer support team again for further clarification or assistance. Additionally, checking your account details may help ensure that all information is accurate and up-to-date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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