Navigating membership fees can often become a concern when unexpected charges arise, especially with automatic renewals. This guide is designed to provide you with a clear understanding of how Evo membership refunds work, who qualifies for them, and the efficient steps to request your money back. Our aim is to make the process smooth and straightforward, ensuring you have the support you need to address any billing questions.
What You Should Prepare Before Applying For Refund
Evo Account Information: Ensure you have your Evo membership number or email associated with your account.
Transaction Details: Locate the transaction ID and date of the rental or subscription you wish to refund.
Reason for Refund: Prepare a clear explanation detailing why you are requesting the refund.
Proof of Payment: Keep a copy of your receipt or any email confirmations received upon payment.
Usage Records: Gather any relevant trip history or usage logs that pertain to the request.
Customer Service Communication: Compile any prior emails or messages you've exchanged with Evo regarding your account or the specific issue.
Identification: Have your driver’s license or identification ready, as it may be required for verification.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
5-7 working days
Interac e-Transfer
1-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Evo membership
Evo membership offers flexible car share services, allowing users to rent vehicles as needed. Members are encouraged to familiarize themselves with the billing and refund policies specific to their membership to ensure they understand their rights regarding refunds. It’s important to note that various situations may arise based on individual usage and account management that could influence refund eligibility.
Membership Cancellation: If a member cancels their Evo membership, they might be eligible for a refund of the remaining balance, depending on the terms of their subscription and whether the membership was billed on a monthly or yearly basis.
Unused Credits: Members who have unused credits in their account may qualify for a refund under specific conditions, particularly if the expiration of those credits occurred without usage.
Service Interruption: In cases where members experience significant service interruptions that impact their ability to utilize the vehicles, they may be eligible for a credit or refund based on the duration and impact of the disruption.
Billing Adjustments: If there are billing adjustments related to reserved vehicle usage that do not align with the agreed pricing structure, members could inquire about potential refunds for those discrepancies.
Promotional Credits: Any promotional credits applied to accounts that are not utilized or expire prior to use may prompt eligibility for adjustments, subject to Evo's specific policies on promotions.
Members should consult Evo’s official policies and reach out to customer support for personalized assistance regarding their circumstances to determine the specific refund eligibility applicable to their account.
Step-by-Step Process to Request Your Evo membership Refund Like a Pro
Navigate to the ‘Billing’ section found in your account settings.
Click on ‘Transaction History’ to locate your recent membership charge.
Identify the most recent charge, and click on ‘Request Refund’ next to it.
In the message field, mention that the subscription renewed without notice, and that you were unable to use the service.
Submit your request and keep an eye on your email for any follow-up messages.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select ‘Subscriptions’ from the options.
Find your Evo membership in the list and tap on it.
Select ‘Cancel Subscription’ and proceed with the cancellation.
After cancellation, go to the App Store and scroll to the bottom to tap on ‘Support’.
Select ‘Request a refund’ option, and choose ‘Memberships’ for the reason.
Mention that your subscription renewed unexpectedly and you did not engage with the service during this period.
Submit your refund request and check your email for a response.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap on the profile icon in the top right corner.
Select ‘Payments & Subscriptions’ and then tap on ‘Subscriptions’.
Find your Evo membership and select it.
Click on ‘Cancel Subscription’ first.
Then, navigate back to the subscription page and select ‘Report a Problem’.
Choose ‘I’d like to request a refund’ as your reason.
Mention that the subscription renewed without notice and you were unable to make use of it.
Complete and submit your refund request and monitor for an email update.
If you purchased through Roku:
Go to the Roku website and log into your account.
Navigate to ‘Manage Account’ in the menu.
Find the ‘Subscriptions’ section and locate your Evo membership.
Click on ‘Cancel Subscription’ and confirm.
Return to the ‘Manage Account’ page and click on ‘Help’ at the bottom.
Select ‘Contact Us’ to access the support form.
In the message, highlight that the subscription renewed without warning and you were not able to utilize it.
Submit your request and await a response via email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Evo membership for Refund
Script
Copy
Subject: Refund Request – Evo membership Account [Your Email]
Dear Evo Customer Service,
I hope this message finds you well. I am writing to address a billing situation regarding my Evo membership. Specifically, [describe reason].
In light of this, I would like to request a refund in the amount of [Amount]. I have attached documentation for your reference, if applicable.
Could you please confirm the status of my request within 3-5 business days? I appreciate your assistance in this matter.
Thank you for your attention to this request.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received and is awaiting approval.
Your refund request is still under review. You should receive a confirmation within 3-5 business days.
Processing
The refund is being processed and will be completed soon.
Your refund is in progress. Typically, it will be completed within 5-10 business days.
Refunded
The refund has been successfully issued to your payment method.
You should see the refund reflected in your account shortly, usually within 5-7 business days.
Partially Refunded
A portion of your refund has been processed, while the rest is still pending.
You will see a partial refund amount on your account, with the remaining amount to be processed soon.
Completed
All refund transactions are fully completed and closed.
Your refund process is finalized, and no further action is needed from you.
Canceled
The refund request has been canceled.
This means your refund will not be processed. Please check your account for more details or to initiate a new request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Exploring real user scenarios can help members understand how and when refunds were successfully claimed through their Evo membership. Here are some instances of members navigating their accounts:
Subscription Downgrades: A member decided to switch from the premium Evo subscription to the basic plan after realizing they were not using all the features. They contacted customer support to facilitate the downgrade and were issued a prorated refund for the remaining days of their premium membership.
Account Reactivation Misunderstanding: After a brief pause in their membership, a member accidentally reactivated their subscription instead of continuing with their previous plan. Upon realizing the mistake, they reached out to customer service, who promptly assisted in correcting the issue and issuing a refund for the extra charge.
Billing Cycle Clarification: A user was unsure about the specific billing cycle of their Evo membership and believed they had been charged for a period they did not utilize. By contacting support for clarification, they were guided through the billing process and received a refund for the unused days.
Upgrade to a New Tier: A member upgraded to a higher-tier membership for additional benefits but later decided it wasn't the right fit for them. They communicated with the customer support team, who helped them revert to their previous tier and confirmed a refund for the difference in subscription fees for that month.
The Easiest Way to Get a Evo membership Refund
If you're frustrated trying to get a refund from Evo membership—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Evo membership is straightforward when you know where to look. Here are specific tips to help you efficiently monitor your refund progress:
Check Your Email: Evo membership sends refund updates directly to the email linked to your account. Look for messages with subject lines like "Your Refund Update" to get detailed information.
Use the Evo App: Open the Evo app and navigate to the "Account" section. Here, you can find the "Billing" tab, where any active refund requests will be listed. Check this area for real-time updates.
Visit Your Account Dashboard: Log in to your Evo membership account on the website. The "Order History" section will display all your transactions, including any refunds. Click on a specific transaction to see its status.
Monitor Refund Progress: When a refund is processed, Evo will provide specific updates regarding the amount refunded and the expected time frame for completion within the app and your email notifications.
Use Customer Support: If you're unable to find the information you need, reach out to Evo’s customer support via the app or website. They can provide personalized updates and assist with any issues related to your refund.
FAQ
Unfortunately, if you forget to cancel your Evo membership before the billing period ends, refunds are not available for that time. We recommend setting a reminder for cancellations to ensure you manage your membership according to your needs.
Refunds for Evo membership typically take 5 to 10 business days to appear in your account, depending on your bank's processing times. Once your refund is initiated, you should receive a confirmation notification about the status of your request.
If you see a charge but don't have an active subscription, please check your account details for any previous memberships or activity. If everything appears correct, reach out to Evo's customer support for clarification and assistance with your inquiry.
If you are unable to secure a refund directly from Evo membership, consider reaching out to customer service again for further assistance. You can also explore escalating your inquiry within Evo's support system to ensure your concerns are comprehensively addressed. Additionally, reviewing your account details may help clarify your options.
If your Evo membership request for a refund has been declined, you may want to start by reviewing the refund policy on their website to ensure all criteria are met. Additionally, consider reaching out to Evo’s customer support again for clarification or to inquire about your specific situation. It may also be helpful to double-check your account details to ensure everything is in order.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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