How to Get an EVOLV Refund

• Order Confirmation Email: Gather the email you received upon completing your purchase, which contains essential details like your order number.
• Transaction ID: Locate the unique transaction ID associated with your purchase for easier reference.
• Account Information: Prepare your EVOLV account username or email used during registration to verify your identity.
• Proof of Purchase: Include a screenshot or printout of the receipt showing the items purchased and the total amount.
• Reason for Refund: Clearly outline the reason for your refund request to help expedite the process.
• Return Shipping Details: If applicable, confirm any shipping information for returning physical products.
• Any Correspondence: Compile previous communication with customer service regarding your purchase or refund for reference.
• Refund Policy Review: Familiarize yourself with EVOLV's specific refund policy to ensure your request aligns with their guidelines.

*Working days are Monday to Friday, and don't include public holidays.

At EVOLV, we strive to provide a seamless experience for our users while utilizing our services. Eligibility for refunds depends on specific situations related to service access, subscription management, and usage. Understanding these criteria can help users navigate their accounts effectively.

• Subscription Cancellation: Users who choose to cancel their subscription within the designated trial period may qualify for a refund of their initial payment, given that they adhere to the cancellation guidelines.
• Service Disruptions: In the event of significant technical issues that prevent users from accessing essential features of the service for an extended duration, users might be eligible for a pro-rated refund for the affected time period.
• Product Deficiencies: If a user finds that the services provided do not match the specifications as advertised on the platform, they may qualify for a refund upon demonstrating that the service did not meet the expected standards.
• Account Adjustments: Users experiencing discrepancies related to their account settings or subscription tiers that impact their service level might be eligible for a review and potential refund if applicable adjustments are confirmed.

Each case is subject to EVOLV’s review and policies. Users are encouraged to reach out through the official support channels for any clarifications regarding their eligibility for refunds based on their unique circumstances.

At EVOLV, our users may occasionally find themselves navigating through various account management questions or facing situations that prompt inquiries about refunds. Here are some real user scenarios where customers successfully claimed refunds:

• Subscription Overlap: A user decided to upgrade their subscription plan but unintentionally purchased a second plan in the process. After realizing the overlap, they contacted EVOLV support, who promptly assisted them in processing a refund for the duplicate subscription fee.
• Inadvertent Plan Reactivation: A long-time user accidentally reactivated their previous subscription while exploring new features. Upon noticing the unintentional charge, they reached out to customer service. The team quickly verified the situation and ensured that a refund was issued for the recent transaction.
• Billing Cycle Adjustment: A user changed their payment method and noticed that their next billing cycle was billed incorrectly. They contacted EVOLV's support team for clarification and were able to resolve the discrepancy, leading to the refund of the extra amount charged.
• Account Suspension Resolution: After a temporary suspension of their account for verification purposes, a user found they were charged for a subscription renewal during this time. Once they communicated their situation to EVOLV, the support team acknowledged the error and issued a refund accordingly.

Tracking your refund status with EVOLV is designed to be seamless and informative. Here’s how you can efficiently keep tabs on your refund:

• Check Your Email Notifications: EVOLV sends automatic updates regarding your refund status directly to your registered email address. Look for emails with subject lines containing "Refund Update" to stay informed about any changes in the refund process.
• Utilize the Mobile App: If you have the EVOLV mobile app, you can easily track your refund by navigating to the "Order History" section. Select the specific order to see real-time updates on the status of your refund.
• Access Your Account Dashboard: Log in to your EVOLV account and visit the "Billing" section. Here, you can view all recent transactions, including refund requests, along with their current statuses and expected timeframes.
• Review the Order History: In your account settings, the "Order History" section not only displays past purchases but also includes detailed information about any refunds issued, including dates and transaction amounts.
• Track Refund Progress in Real-Time: EVOLV provides a clear timeline of your refund's progress within the account dashboard. Look for updates that indicate when your refund was initiated, processed, and when you can expect the funds to be reflected in your account.